---"Was a factory Reset preformed..."
Yes. A reset prior to update and then a reset again after both files installed.
The 850L was re-configured by the screenshots taken before update (when the router was 100%). The router's 'Configuration Save and Load' feature was not used. It was reconfigured manually page by page.
---"What is the Mfr..."
Modem / Router is Netgear 7550 set up for use with Frontier ISP. It is and was configured in DMZ mode pointing to the 850L IP address.
---"ensure that 'Always ON' option is enabled"
There is NO setting for "Always ON" when the 850L's internet connection is set to "Dynamic IP (DHCP)". The DSL/PPPoE settings are made in the Netgear modem. The "Always ON" is selected in the Netgear Modem's 'Broadband Connection' page.
---"If the ISP modem has a built in router..."
The 850L router connects to the Netgear modem/router as it did before the 1.20/2.20 update. The Netgear modem/router was and is in DMZ mode using the 850L address. It is not in 'Bridge' mode. Before the 1.20/2.20 update the Netgear modem/router was in DMZ mode. The 850L was 100% before the update.
---"Also check the routers DHCP IP address maybe conflicting"
The 850L IP address is 192.168.0.1. The Netgear modem address is 192.168.254.254. These are LAN addresses. Do you mean something different when you suggest "DHCP IP address maybe conflicting"?
Thank you very much for your help.
Les
Was a factory reset performed after the last file was process then set up from scratch and don't load a saved configuration from file?
What is the Mfr and model of the ISP modem?
- For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
- If the ISP modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. Call the ISP and ask to see if the ISP modem can be bridged. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ. Also check the routers DHCP IP address maybe conflicting with the ISP modems IP address of 192.168.0.1. Check to see if this is the same on the ISP modem, and if modem can't be bridged, change the DIR router to 192.168.1.1 or .0.254.
Example of a D-Link router configured for PPPoE with ISP Modem bridged: PPPoE Configuration on a Router
Also set the WAN port speed from Auto to 100Mb and test...