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The Graveyard - Products No Longer Supported => Hubs and Switches => Topic started by: parkerc on August 11, 2013, 10:27:43 AM

Title: DGS-3426P - Factory Reset, lost username/password (3400 Series)
Post by: parkerc on August 11, 2013, 10:27:43 AM

Hi

I hope someone can help, I'm trying to factory reset a DGS-3426P as I no longer can recall the username/password.  I have console access and have been trying to follow the password reset guide, where I hit SHIFT+6 at the right time. (Instructions were. - ftp://ftp.dlink.fr/DGS/DGS-3600/Manuel/Password%20Recovery%20Procedure.pdf)

Quote

Power on the switch. After the runtime image as loaded to 100%, the Switch will allow 2 seconds for the user to press the hotkey [^] ( Shift + 6 ) to enter the “Reset Configuration Mode”. Once the Switch enters the “Reset Configuration Mode”, all ports on the Switch will be disabled.  

However that does not work for me, I just cannot get into the Rest Configuration mode ??

V2.00 -B52 Runtime Image

Any advice would be appreciated.

Title: Re: DGS-3426P - Factory Reset, lost username/password (3400 Series)
Post by: parkerc on August 13, 2013, 12:31:52 AM

Please can someone help me with this?

Is it a case that the switch is worthless now?

Title: Re: DGS-3426P - Factory Reset, lost username/password (3400 Series)
Post by: parkerc on August 20, 2013, 04:22:56 AM

How about now? Anyone?

It's lonely in this forum........

Title: Re: DGS-3426P - Factory Reset, lost username/password (3400 Series)
Post by: parkerc on August 29, 2013, 12:40:02 AM

Did someone say something ? Hello?

Any thoughts/guidenc on this issue..?

Title: Re: DGS-3426P - Factory Reset, lost username/password (3400 Series)
Post by: FurryNutz on September 12, 2013, 08:47:40 AM

I recommend that you phone contact your regional D-Link support office and inquire about the Factory reset process.

Title: Re: DGS-3426P - Factory Reset, lost username/password (3400 Series)
Post by: parkerc on September 12, 2013, 11:22:39 AM

Thanks @FurryNutz

Call already logged and back door password is being generated now.

Title: Re: DGS-3426P - Factory Reset, lost username/password (3400 Series) (RESOLVED)
Post by: FurryNutz on September 12, 2013, 11:28:04 AM

Good to hear. Enjoy.
 ;)

Title: Re: DGS-3426P - Factory Reset, lost username/password (3400 Series)
Post by: parkerc on September 14, 2013, 04:17:47 AM

Hi @FuzzyNutz

I'm finally on via the back door password DLInk provided..

Next challenge though is to update the firmware, to the one in the dLink site however the instructions are in German and all the translators I have used do not make it clear what to do.

I'm on..

Boot PROM Version    Build 1.00-B13
Firmware Version    Build 2.00-B52

Any advice?

Title: Re: DGS-3426P - Factory Reset, lost username/password (3400 Series)
Post by: FurryNutz on September 14, 2013, 10:55:33 AM

The PDF in the FW file for this switch on the German site is in English...
http://www.dlink.com/de/de/support/product/dgs-3426p-xstack-24-port-gigabit-l2-stackable-managed-switch-and-poe (http://www.dlink.com/de/de/support/product/dgs-3426p-xstack-24-port-gigabit-l2-stackable-managed-switch-and-poe)

Title: Re: DGS-3426P - Factory Reset, lost username/password (3400 Series)
Post by: parkerc on September 14, 2013, 12:03:43 PM

Thanks and it looks like there is a v3.00.B14 on the German site , compared to the UK d-link site ?

Considering the version I am on (shared above), do you see any reason why I can't just go straight to v3?

Title: Re: DGS-3426P - Factory Reset, lost username/password (3400 Series)
Post by: FurryNutz on September 14, 2013, 12:06:29 PM

I recommend that if the switch is working for your needs currently or your not effected by any thing found in the release notes, keep what is loaded.

Title: Re: DGS-3426P - Factory Reset, lost username/password (3400 Series)
Post by: parkerc on September 14, 2013, 12:12:37 PM

Thanks, that sounds like words of wisdom/caution (learnt from your own experience over the years ;) )

I'm using the switch now in a very basic capacity at the moment, but I'm looking to use it to learn more about networking as it has a number of config options..  But I don't want to risk screwing it up..

The UK site only show v2.70.B13 ?

Title: Re: DGS-3426P - Factory Reset, lost username/password (3400 Series)
Post by: FurryNutz on September 14, 2013, 12:15:08 PM

I see that...yes the German site has more recent. You might ask D-Link support what they recommend. Download both for now and use what is on the UK site first if you feel like upgrading. If D-Link says using v3.0 is ok, then go for it. If your only using it in a basic way, then upgrading really isn't needed.

Title: Re: DGS-3426P - Factory Reset, lost username/password (3400 Series)
Post by: DeFYAnT on November 06, 2013, 10:08:30 AM

Hey ParkerC, I have one of these switches and I ran into the same troubles you did but I managed to sold all my issues logging into the switch via Telnet.  Took a bit longer than I would have liked, but solved the problem none the less.  Good luck!