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Software => D-ViewCam => D-ViewCam Mobile App => Topic started by: Dans on December 02, 2015, 03:27:11 AM

Title: Can not connect to server on new version of ios Dviewcam v1.8
Post by: Dans on December 02, 2015, 03:27:11 AM: After updating to version 1.8, I can no longer connect to my server where I was previously able to with v1.6.1
I was connecting with exactly the same addresses, ports etc. Just tested on a second device that I thankfully didn't update, and it still connects fine.

The error message is
"Warning Message
Can't connect to server"
Title: Re: Can not connect to server on new version of ios Dviewcam v1.8
Post by: FurryNutz on December 02, 2015, 06:56:13 AM: What iOS version are you using on the Apple device?
Try un-installing the app then re-installing it.
Ensure the configuration of the Server is correct and information has not changed.
Title: Re: Can not connect to server on new version of ios Dviewcam v1.8
Post by: Dans on December 02, 2015, 10:39:05 AM: I've tried reinstalling it but to no avail. I am positive my information is correct. :(
I am on iOS 9.1
Title: Re: Can not connect to server on new version of ios Dviewcam v1.8
Post by: FurryNutz on December 02, 2015, 10:48:00 AM: I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

Quote from: Dans on December 02, 2015, 10:39:05 AM
I've tried reinstalling it but to no avail. I am positive my information is correct. :(
I am on iOS 9.1
Title: Re: Can not connect to server on new version of ios Dviewcam v1.8
Post by: mlbargman on December 02, 2015, 12:26:13 PM: I'm having the same issue after the update. No luck on uninstalling either the app or D-Viewcam on the server. :(
Title: Re: Can not connect to server on new version of ios Dviewcam v1.8
Post by: Kakashi::. on December 02, 2015, 04:31:31 PM: Quote from: mlbargman on December 02, 2015, 12:26:13 PM
I'm having the same issue after the update. No luck on uninstalling either the app or D-Viewcam on the server. :(

I'm trying to setup a test environment here, but, I have one question: What D-View CAM version is the server running?
Title: Re: Can not connect to server on new version of ios Dviewcam v1.8
Post by: mlbargman on December 03, 2015, 08:02:36 AM: 3.6.3
Title: Re: Can not connect to server on new version of ios Dviewcam v1.8
Post by: FurryNutz on December 03, 2015, 08:28:10 AM: Would 3.6.4 make any difference?
http://forums.dlink.com/index.php?topic=63729.0 (http://forums.dlink.com/index.php?topic=63729.0)
Title: Re: Can not connect to server on new version of ios Dviewcam v1.8
Post by: mlbargman on December 03, 2015, 09:09:08 AM: Nope. Makes no difference. Something has to be up with the new app...or I'm missing something stupid...
Title: Re: Can not connect to server on new version of ios Dviewcam v1.8
Post by: FurryNutz on December 03, 2015, 09:10:26 AM: Ok, thanks for trying. It's being reviewed so I'm sure the problem will be found. ;)
Title: Re: Can not connect to server on new version of ios Dviewcam v1.8
Post by: mlbargman on December 03, 2015, 09:12:03 AM: Thanks! :)
Title: Re: Can not connect to server on new version of ios Dviewcam v1.8
Post by: mlbargman on December 08, 2015, 02:52:04 PM: Anyone have any luck with a fix for this? I have upper management upset that they can't look at our cameras from home...
Title: Re: Can not connect to server on new version of ios Dviewcam v1.8
Post by: Dans on December 08, 2015, 03:14:32 PM: You could rollback if you have the old versions stored in iTunes or something.
Title: Re: Can not connect to server on new version of ios Dviewcam v1.8
Post by: FurryNutz on December 08, 2015, 04:49:20 PM: I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Title: Re: Can not connect to server on new version of ios Dviewcam v1.8
Post by: mlbargman on February 11, 2016, 06:31:19 AM: Anyone get this to work at all yet? New version of the app still will not connect for me
Title: Re: Can not connect to server on new version of ios Dviewcam v1.8
Post by: FurryNutz on February 11, 2016, 07:20:03 AM: What version of DVC are you using at home? There is v4 for EU region and 3.6.4 for NA region.
Title: Re: Can not connect to server on new version of ios Dviewcam v1.8
Post by: mlbargman on February 11, 2016, 09:09:54 AM: 3.6.4
Title: Re: Can not connect to server on new version of ios Dviewcam v1.8
Post by: FurryNutz on February 11, 2016, 09:47:10 AM: And the the older version of the iOS app work for you?
Title: Re: Can not connect to server on new version of ios Dviewcam v1.8
Post by: mlbargman on February 11, 2016, 10:45:39 AM: Yep
Title: Re: Can not connect to server on new version of ios Dviewcam v1.8
Post by: FurryNutz on February 11, 2016, 11:02:00 AM: I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. Reference this forum thread. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Title: Re: Can not connect to server on new version of ios Dviewcam v1.8
Post by: Dans on March 26, 2016, 02:14:23 AM: Version 1.8.1.2 released 24th March fixed the problem.
Patch notes:
"1. Support D-ViewCam DCS-100"
Title: Re: Can not connect to server on new version of ios Dviewcam v1.8
Post by: FurryNutz on March 26, 2016, 09:20:51 AM: Glad its working now. Enjoy. ;)
Title: Re: Can not connect to server on new version of ios Dviewcam v1.8
Post by: FurryNutz on April 25, 2016, 04:35:31 PM: http://forums.dlink.com/index.php?topic=64837.0 (http://forums.dlink.com/index.php?topic=64837.0)