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This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: Firmware updates and DLink routers  (Read 226516 times)


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    • Router Troubleshooting
Firmware updates and DLink routers
« on: November 14, 2011, 07:36:09 AM »

Please Read:
Link> Firmware Do's and Don'ts
Why Isn't The Latest Firmware Posted on D-Link USA Sites?
D-Link Security Advisory Information

Firmware Myths and Misconceptions

It's been a misconception and belief that firmware fixes problems experienced by users and customers. And it's always been a belief that the latest and greatest should be always be kept up to date This maybe true however it depends on the condition of the problem and what the most current release of firmware actually changes. Just applying a firmware update to a problem that a user presumes they have, may only cover up the problem, cause another problem to be exhibited or do nothing to fix the problem.

When Should I Perform a Firmware Update? ...And When Should I Pass?

Please try, test and use the router out of the box with the version that comes loaded on it first. All routers are tested before leaving the Mfr and do work well out of the box. There many external conditions or configurations that should be reviewed first if problems are found before considering updating FW. Come to the D-Link Forums and get help before upgrading firmware.

If there is a feature addition or minor change to the firmware then by all means, review the changes and consider whether or not if effects the operation or if you really need the latest feature or not. In some cases, having the newest feature could be handing however might not be supported by your networking environment or ISP. Research into the firmware change log and history needs to be taking by users before considering updating as well. As a grain of salt to keep in the back of your mind, "If it works, donít fix it!"

Most Issues Are Due to Improper Device Configuration or User Error, NOT Outdated Firmware!

Most problems exhibited and experienced by users are 90-98% related to user configurations and or external environmental conditions and interferences. In most cases getting some basic information and doing some troubleshooting can easily identify and correct the problem and resolve the issue. These devices work well out of the box and that should be our expectations of D-Link as users and customers of there products. Updating the firmware of a problematic device prior to performing methodical troubleshooting will only complicate matters, decreasing the likelihood of a quick fix.

Help us help you!!!

We all need to identify the core problem and troubleshoot the problem first and foremost initially before considering applying a firmware update. It's highly recommended for users and customers come to the forums with there product problems, ask questions and review this information and be willing to let other users help each other out in trouble shooting the problem first and help each other to resolve the issues. Be willing to provide details of your hardware, network setup, Internet Service provider and modem information and PC platform or device your using. If after exhausting our technical expertise, knowhow and troubleshooting efforts then as a last resort, by all means, upgrading firmware should be used. It's your device. However, let's find the real cause of the problem and try to resolve it first. Forums users are here to help each other with questions and suggestions to help resolve problems and to gain a better experience with DLink products.

Please follow this before upgrading Firmware:>  Router Troubleshooting Suggestions and Tips

Firmware Update Steps
For those doing firmware updates on DLink routers, use the suggested following process:
Use the following browsers only: Internet Explorer or Fire Fox. Apple Product users, please use Safari or FF. Chrome and other browsers may cause the FW download to become corrupt or may improperly handle the data causing the router to be come bricked.

3rd Party Security Software Configurations
  • Turn off all anti virus and firewall programs on PC.
  • Turn off all devices accept for one wired PC.
  • Disable any security browser add-ons as well as these can impede proper file transfer to the router.

Do NOT upgrade firmware on any D-Link product over a wireless connection.
Failure of the device may result. Use only hard-wired LAN network connections.

1. Save the current routers configuration to file. Tools/System. (Note that reloading this onto new major version of firmware can cause problems and thus is recommended to configure the router from scratch. Do not load the old configuration file from the old major version. If you're upgrading from minor to minor version, reloading of the configuration file shouldn't cause a problem. In these cases, please do not upload the previous older configuration file, rather set up the router from scratch. Should you need the configuration information from the previous saved configuration file, capture, copy or write down all required information from the configuration file loaded on the router BEFORE applying the newer firmware update.)

NOTE: For routers using the new web page UI:
Management -> System Admin -> System
Save Settings To Local Hard Drive

2. Factory reset the router using the routers web page Tools/System, is easiest, or the back button. Open a web browser such as internet explorer and enter http://dlinkrouter.local. or the IP address (dlink defaults to Note this is not a website on the internet, it is directly on the router itself. This will erase all your settings. Or reset your router back to the factory default settings using the reset button, use a paperclip and while the router is on, hold the paperclip into the reset hole, usually in the back or bottom of the router. Hold for 10 seconds and release. You should see LED activity. In most cases the power LED will blink orange or red, depending on the model router.
Wait about 2 minutes.

3. Update the router using the routers web page Tools/System using the .bin file(s) that was downloaded for your product model. The .bin files have to be unpacked from the .zip file.

4. After the router as updated and status has reported it was successful on the routers web page, power OFF the ISP modem/ONT for 30 seconds then power back ON the modem/ONT. Perform one more Factory reset of the router using the routers web page Tools/System.

5. After the router has reset and come back to ready, reload the saved configuration file or reconfigure the router from scratch and walk thru the set up wizard. Status LEDs should be Blue, Green or White for power and internet (Globe) the router unit depending on model.
Open a web browser such as internet explorer and enter http://dlinkrouter.local. or the IP address (dlink defaults to

Depending on your router, the setup wizard will launch or you will get a login screen. The default username is admin and leave the password box blank.
DO NOT use any of the default settings. Write down your new WI-Fi network name (SSID) and password, as well as the router's password which will all be created during the setup wizard.
Make sure your network name is not something personal and remember the password is case-sensitive and can include spaces and special characters.

NOTE: *Clear all browser caches before and after loading FW files.

« Last Edit: June 01, 2018, 08:32:58 AM by FurryNutz »
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