D-Link Forums
D-Link IP Cameras for Home => DCS series Network Cameras => Topic started by: road-runner on July 01, 2010, 04:16:37 PM
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I have several dlink ip cameras and other brands also, only ones that have quit working are 3 dlinks and after the 1 year warranty of course. I have a DCS 3420, DCS 5220 and a 6620G that have quit. 1 just quit on its on the 3420, the other 2 lightning hit near my house, took out my modem and router went through the cable TV I guess down the road to where the cameras were and took out a 6620 and 5220.
The cameras spin around like there working when first plugged in but the red light stays on and they cant be found on the network. I took them apart and was wondering if I can buy the circuit board or little motherboard for them?
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Yes me too! DCS6620 bookend. red + green lights, no restet and no IP.
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Could d-link staff respond to this, please! there are many of us with defunct IP Cams that need a new m/board. Otherwise the product is just an expensive paper-weight after its short warranty!!
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I need the tiny .5 inch cooling fan for my DCS-5300G.... :(
Hey ECF! Any help here?
WyreNut
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I doubt we will get any answer, from my experience with trying to get warranty on one and from what I have read from other people your pretty much own your own, dlink support is pretty much non existence. They just want to sell new cameras after that good luck...
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The D-Link site contains a page in the support section for "Purchasing Spare Parts". There's an email form with a drop down list for the model number. See the "PURCHASING SPARE PARTS" link on this page:
http://www.dlink.com/support/ (http://www.dlink.com/support/)
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Nice catch JavaLawyer! I've never seen that link, though I've viewed that page many times!
I hope to have a new cooling fan on order soon! :)
WyreNut
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Good Luck, they never answer that either. I needed a new camera board for my dead 5300G, so I wrote there to ask. Three months later, I have heard NOTHING.
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I doubt that you get no response, in my experience, trying to get together and provide what I've read others who almost single-handedly, Dlink support is more or less as it exists. They just want to sell new cameras after happiness ...
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So does anyone know how to procure a replacement board for a 6620G? I have requested one from the URL given and note that I am assured a prompt reply! Surely there is one repair shop in the USA????
In Hope, Jeff
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well it appears that if you use a 'foreign' ISP and enquire about a USA sourced DCS (6200G) you don't get any acknowledgement at all! All I need is a replacement MB or a 'flash'. Does no-one service D-Link equipment???
I can't believe this level of product support is a winning commercial strategy. Can someone in the US try inquiring through the out-of-warranty link for me to see what the response is? Thanks.
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My DCS-6620G just died as well - red+green lights = paperweight. I will NEVER EVER EVER buy anything from D-Link again, as many have noted, they might as well not claim to even have a support department.
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Do you have a "fitness-for-purpose" legislation in the USA? European obligatory support extends to six years, I understand - so if you sell into Europe you will be obliged to conform!
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Do you have a "fitness-for-purpose" legislation in the USA? European obligatory support extends to six years, I understand - so if you sell into Europe you will be obliged to conform!
Under U.S. Commercial Law this is called "Implied Warranty of Fitness for a Particular Purpose." Another applicable law is "Implied Warrant of Merchantability."
Generally speaking, in both cases, a seller is obligated to ensure that a purchased product adequately fulfills the main purpose for which the product is intended for.
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Thank you javalawyer!! So where does this leave D-Link who decline to support their products out of warranty or apparently off-shore. Many of us request a replacement motherboard to recover an otherwise useless product. As for discriminating against non-domestic users, viz DCS-6620G in Europe, I am amazed that D-Link can get away with it!
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The laws I quoted are applicable to domestic (i.e. United States) sales and purchases. U.S. companies are not required adhere to United States commercial law for overseas markets, but are rather held to the local laws of the jurisdictions where the products were marketed and purchased. Under the global policy of eminent domain, that's true for all nations.
Without proof, I think it's a stretch to conclude that D-Link treats domestic and international consumers differently. If a product is out-of-warranty (in the United States), there is no requirement to provide after market support (even for a cost). There are a fair number of domestic (U.S.) consumers in these forums with out-of-warranty product support issues and the inability to acquire parts for legacy products.
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I was thinking that 'fitness for purpose' would necessitate replacement or service at reasonable cost for an acceptable period beyond the statutary warranty, subject to mitigating wear-and-tear . I returned my out-of-warranty TFT-TV to the UK store and benefitted from a substantial rebate when I cited fitness-for-purpose within 6 years. I assume that imported goods would not be exempted from EU convention.
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The UK agents for D-Link stated that as the item was not purchased in the UK, they did not support it. I guess that concurs with your findings in that as I bought in NY State, then I am bound and limited to US jurisdiction. Fair enough! Jeff
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The UK agents for D-Link stated that as the item was not purchased in the UK, they did not support it. I guess that concurs with your findings in that as I bought in NY State, then I am bound and limited to US jurisdiction. Fair enough! Jeff
I can't speak for U.K. law specifically, but under U.S. law, if a foreign seller actively markets (i.e. advertises) their products in the buyer's jurisdiction, they are held to local law (even if the purchase was consummated elsewhere).
For example, Acme Inc., a foreign company, advertises in City X: "Residents of City X, visit our website and purchase our widget". The buyer in City X is making an foreign purchase prompted by the seller. Under these specific circumstances, the seller maintains liability. The real problem is enforcing those rights if the seller has no local presence.
Law on this is further modified by the conditions of the sale (i.e. the fine print), specifying the warranty conditions, sale location, etc.
In your case, it sounds like you visited a third party vendor website in the U.S. to consummate the purchase. The problem lies in the fact that you weren't directed there by "party in question" (not to mention that we're discussing U.S. law rather U.K. law.
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I was thinking that 'fitness for purpose' would necessitate replacement or service at reasonable cost for an acceptable period beyond the statutary warranty, subject to mitigating wear-and-tear . I returned my out-of-warranty TFT-TV to the UK store and benefitted from a substantial rebate when I cited fitness-for-purpose within 6 years. I assume that imported goods would not be exempted from EU convention.
Under U.S. law fitness for purpose does not extend past the warranty period. The buyer is well aware of the constraints of the warranty when the sale is consummated. Exceptions to this circumstance exist under a legal doctrine where a product's performance is held to the standard of the class of products with similar function, similar price range, similar quality, and similar underlying technology. If a particular product fails while the "industry standard" for a similarly classed product continues function properly, then there is a case.
Keep in mind that you must provide proof that a significant number of these products are failing (not just the one unit you purchased). This is one way class actions are initiated.
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My DCS-6620G just died as well - red+green lights = paperweight. I will NEVER EVER EVER buy anything from D-Link again, as many have noted, they might as well not claim to even have a support department.
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So does anyone know how to procure a replacement board for a 6620G? I have requested one from the URL given and note that I am assured a prompt reply! Surely there is one repair shop in the USA?
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My DCS-6620G just died as well - red+green lights = paperweight. I will NEVER EVER EVER buy anything from D-Link again, as many have noted, they might as well not claim to even have a support department.
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Could d-link staff respond to this, please! there are many of us with defunct IP Cams that need a new m/board. Otherwise the product is just an expensive paper-weight after its short warranty!!
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I need the tiny .5 inch cooling fan for my DCS-5300G....
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I doubt we will get any answer, from my experience with trying to get warranty on one and from what I have read from other people your pretty much own your own, dlink support is pretty much non existence. They just want to sell new cameras after that good luck...
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uubird, from your flurry of posts it looks like you're waiting for a response from D-Link. D-Link does not frequently post threads in this DCS forum.
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Does the term "link spammer" ring a bell with the flurry of posts? ;)
WyreNut