D-Link Forums

D-Link Wireless Routers for Home and Small Business => DIR-842 => Topic started by: dir842user on July 06, 2020, 09:42:37 PM

Title: DIR-842 keep on resetting
Post by: dir842user on July 06, 2020, 09:42:37 PM

Hi,

my DIR-842 router WI-FI is resetting several times per hour. When my connection is lost i'm not able to access nkrouter.local page.

Router is brand new and my location is Manila, Philippines.

Please advise.

Thank you

Title: Re: DIR-842 keep on resetting
Post by: FurryNutz on July 07, 2020, 09:48:05 AM

Link>Welcome! (http://forums.dlink.com/index.php?topic=49573.0)

Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the routers web page under status.
Has a Factory Reset (http://blog.dlink.com/what-is-a-reset-button-when-should-i-use-it) been performed?

Internet Service Provider and Modem Configurations

What ISP Service do you have? Cable or DSL?
What ISP Modem Mfr. and model # do you have?
Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences?
Any other WiFi routers in the area that maybe causing interferences? Link> Use a WiFi Scanner (http://forums.dlink.com/index.php?topic=48327.0) to find out. How many?

Title: Re: DIR-842 keep on resetting
Post by: dir842user on July 16, 2020, 01:14:01 AM

Firmware is latest, updated when first connected.
Factory reset performed several times.

ISP
DSL
HG180 VDSL2 802.11ac Home Gateway
No devices using 2.4 or 5Ghz.
No routers in the area.

Log for today:
[Time]Thu Jul 16 00:04:06 2020
[Message:224]DHCP: Server receive REQUEST from a8:db:03:84:cc:2c.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 00:04:06 2020
[Message:225]DHCP: Server sending ACK to 192.168.0.168. (Lease time = 604800)
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 00:47:41 2020
[Message:226]Sending the Log to
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 01:19:21 2020
[Message:227]DHCP: Client release IP 192.168.254.100 to server 192.168.254.254.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 01:19:22 2020
[Message:228]warning: no upstream servers configured
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 01:19:22 2020
[Message:229]Sending the Log to
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 01:19:25 2020
[Message:230]DHCP: Client performing a DHCP renew.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 01:19:25 2020
[Message:231]DHCP: Client send DISCOVER.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 01:19:36 2020
[Message:232]DHCP: Server receive REQUEST from 14:20:5e:b0:84:d9.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 01:19:36 2020
[Message:233]DHCP: Server sending ACK to 192.168.0.109. (Lease time = 604800)
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 01:19:38 2020
[Message:234]DHCP: Server receive REQUEST from 58:e6:ba:4e:f2:e8.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 01:19:38 2020
[Message:235]DHCP: Server sending ACK to 192.168.0.184. (Lease time = 604800)
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 01:19:56 2020
[Message:236]DHCP: Client performing a DHCP renew.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 01:19:56 2020
[Message:237]DHCP: Client send DISCOVER.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 01:20:00 2020
[Message:238]DHCP: Client send DISCOVER.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 01:20:08 2020
[Message:239]DHCP: Client send DISCOVER.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 01:20:08 2020
[Message:240]DHCP: Client receive OFFER from 192.168.254.254.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 01:20:08 2020
[Message:241]DHCP: Client send REQUEST, Request IP 192.168.254.100 from 192.168.254.254.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 01:20:08 2020
[Message:242]DHCP: Client receive ACK from 192.168.254.254, IP=192.168.254.100, Lease time=259200.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 01:20:13 2020
[Message:243]Sending the Log to
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 01:57:09 2020
[Message:244]DHCP: Server receive DISCOVER from 68:27:37:55:45:1f.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 01:57:09 2020
[Message:245]DHCP: Server sending OFFER of 192.168.0.195.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 01:57:09 2020
[Message:246]DHCP: Server receive REQUEST from 68:27:37:55:45:1f.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 01:57:09 2020
[Message:247]DHCP: Server sending ACK to 192.168.0.195. (Lease time = 604800)
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 02:20:15 2020
[Message:248]Sending the Log to
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 03:15:55 2020
[Message:249]DHCP: Server receive REQUEST from 58:e6:ba:4e:f2:e8.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 03:15:55 2020
[Message:250]DHCP: Server sending ACK to 192.168.0.184. (Lease time = 604800)
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 03:20:18 2020
[Message:251]Sending the Log to
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 03:25:04 2020
[Message:252]DHCP: Server receive REQUEST from 58:e6:ba:4e:f2:e8.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 03:25:04 2020
[Message:253]DHCP: Server sending ACK to 192.168.0.184. (Lease time = 604800)
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 03:26:18 2020
[Message:254]DHCP: Server receive REQUEST from 58:e6:ba:4e:f2:e8.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 03:26:18 2020
[Message:255]DHCP: Server sending ACK to 192.168.0.184. (Lease time = 604800)
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 03:39:37 2020
[Message:256]DHCP: Server receive DISCOVER from fc:01:7c:c9:fd:8b.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 03:39:37 2020
[Message:257]DHCP: Server sending OFFER of 192.168.0.107.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 03:39:37 2020
[Message:258]DHCP: Server receive REQUEST from fc:01:7c:c9:fd:8b.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 03:39:37 2020
[Message:259]DHCP: Server sending ACK to 192.168.0.107. (Lease time = 604800)
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 04:20:21 2020
[Message:260]Sending the Log to
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 05:20:24 2020
[Message:261]Sending the Log to
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 06:20:27 2020
[Message:262]Sending the Log to
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 07:20:30 2020
[Message:263]Sending the Log to
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 08:20:33 2020
[Message:264]Sending the Log to
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 09:20:36 2020
[Message:265]Sending the Log to
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 10:12:32 2020
[Message:266]DHCP: Server receive REQUEST from 28:16:a8:69:9a:77.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 10:12:32 2020
[Message:267]DHCP: Server sending ACK to 192.168.0.143. (Lease time = 604800)
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 10:20:39 2020
[Message:268]Sending the Log to
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 11:04:31 2020
[Message:269]DHCP: Server receive DISCOVER from a8:db:03:84:cc:2c.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 11:04:31 2020
[Message:270]DHCP: Server sending OFFER of 192.168.0.168.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 11:04:31 2020
[Message:271]DHCP: Server receive REQUEST from a8:db:03:84:cc:2c.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 11:04:31 2020
[Message:272]DHCP: Server sending ACK to 192.168.0.168. (Lease time = 604800)
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 11:20:42 2020
[Message:273]Sending the Log to
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 12:20:45 2020
[Message:274]Sending the Log to
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 12:21:02 2020
[Message:275]DHCP: Server receive DISCOVER from ac:fd:ec:eb:75:5d.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 12:21:02 2020
[Message:276]DHCP: Server sending OFFER of 192.168.0.145.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 12:21:03 2020
[Message:277]DHCP: Server receive REQUEST from ac:fd:ec:eb:75:5d.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 12:21:03 2020
[Message:278]DHCP: Server sending ACK to 192.168.0.145. (Lease time = 604800)
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 12:21:21 2020
[Message:279]DHCP: Client release IP 192.168.254.100 to server 192.168.254.254.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 12:21:23 2020
[Message:280]warning: no upstream servers configured
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 12:21:23 2020
[Message:281]Sending the Log to
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 12:21:26 2020
[Message:282]DHCP: Client performing a DHCP renew.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 12:21:26 2020
[Message:283]DHCP: Client send DISCOVER.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 12:21:40 2020
[Message:284]DHCP: Server receive REQUEST from 58:e6:ba:4e:f2:e8.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 12:21:40 2020
[Message:285]DHCP: Server sending ACK to 192.168.0.184. (Lease time = 604800)
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 12:21:57 2020
[Message:286]DHCP: Client performing a DHCP renew.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 12:21:57 2020
[Message:287]DHCP: Client send DISCOVER.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 12:22:01 2020
[Message:288]DHCP: Client send DISCOVER.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 12:22:09 2020
[Message:289]DHCP: Client send DISCOVER.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 12:22:09 2020
[Message:290]DHCP: Client receive OFFER from 192.168.254.254.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 12:22:09 2020
[Message:291]DHCP: Client send REQUEST, Request IP 192.168.254.100 from 192.168.254.254.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 12:22:09 2020
[Message:292]DHCP: Client receive ACK from 192.168.254.254, IP=192.168.254.100, Lease time=259200.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 12:22:13 2020
[Message:293]Sending the Log to
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 12:23:03 2020
[Message:294]Time synchronized
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 13:22:16 2020
[Message:295]Sending the Log to
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 13:30:42 2020
[Message:296]DHCP: Server receive REQUEST from ac:fd:ec:eb:75:5d.
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 13:30:42 2020
[Message:297]DHCP: Server sending ACK to 192.168.0.145. (Lease time = 604800)
--------------------------------------------------------------------------------------------
[Time]Thu Jul 16 14:22:19 2020
[Message:298]Sending the Log to

Title: Re: DIR-842 keep on resetting
Post by: dir842user on July 16, 2020, 01:35:19 AM

And i went thru the all the steps to try to identify the problem within my home setup.

While modem is always on and not loosing connection, D-LINK will restart several times a day. I use Global Protect VPN - working from home. But i have noticed that even without VPN my D-LINK is restarting.

Title: Re: DIR-842 keep on resetting
Post by: FurryNutz on July 16, 2020, 08:30:45 AM

What mode is the modem working in? Router or bridge mode?

For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
If the ISP modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT (http://www.practicallynetworked.com/networking/fixing_double_nat.htm) and How NAT Works (http://computer.howstuffworks.com/nat.htm). Call the ISP and ask to see if the ISP modem can be bridged. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ (http://www.dslreports.com/shownews/Networking-101-The-DMZ-137550). Disable ALL WiFi radios on the modem. Also check the routers DHCP IP address maybe conflicting with the ISP modems IP address of 192.168.0.1. Check to see if this is the same on the ISP modem, and if modem can't be bridged, change the DIR router to 192.168.1.1 or .0.254.
Example of a D-Link router configured for PPPoE with ISP Modem bridged: PPPoE Configuration on a Router (http://forums.dlink.com/index.php?topic=56344.msg219023#msg219023)