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[Soundlover]

I have a problem with this newly bought router that even the shop's technician is puzzled.
I connected 2TB Samsung D3 Station USB3.0 External Hard Drive  to it and it works fine with USB3.0 in the router settings disabled. If I enable it, hard disc will not work and is not even listed in connected devices.
Anyone can shed some light on this?

[FurryNutz]

Link>Welcome!

• What Hardware version is your router? Look at sticker under the router case.
• Link>What Firmware version is currently loaded? Found on the routers web page under status.
• What region are you located?

Please post screen shots of what your seeing: Adding Screenshots In A Post

[Soundlover]

Hardware version: A1
Firmware version: 1.09
I am in Malta, Europe.

[FurryNutz]

I don't see FW v1.09 available for yoru region. Please download FW for your router from there:
http://www.dlink.com/uk/en/support/product/dir-868l-wireless-ac1750-dual-band-gigabit-router?revision=deu_reva#downloads

Please follow this for loading the FW file:
FW Update Process

[Soundlover]

After updating to v1.08, hard disc leds light up. When router finishes rebooting hard disc leds go out. Same thing when I reboot the router. (usb3 enabled)
This did not happen with firmware v1.09.
But there's still something wrong as hard disc is not kept on with usb3 enabled?

[FurryNutz]

Is the USB drive powered by its own external power adapter?

Do you have another USB drive you can test with? Would be helpful to see if it happens with a different drive, if so, the router maybe faulty.

[Soundlover]

Yes, the hard disc has an external power supply. I will try to get another usb 3 external hard drive with external power supply.
I connected the hard disc to a usb 3 extension. So the extension is connected to the router. I will try directly to router too.

[FurryNutz]

Try something small is drive size if possible just to test. If the problem still persists then the router could be faulty. May need an RMA.

Keep us posted.

[Soundlover]

I have bought another new router just like it. Same problem.
I read somewhere that this router only accepts 1TB hard disc but now cannot find where I read it. Can you tell me if this is true?

[FurryNutz]

Router USB HDD Max Size FAQ

[Soundlover]

Thanks. That's where I saw it. But why does 2TB work perfectly with usb 3 disabled?

[FurryNutz]

Possible due a known issue when USB 3.0 is enabled, that the 3.0 caused some sort of interference problems with the 2.4ghz radio or the radio was causing problems with the 3.0 channel when enabled. I think it was due to the closeness of the radio near the USB chip which may have been effecting good operation. I saw a report on this from Intel about this interference when using 3.0 on some routers during this time frame. So I think D-Link decided to add the switch. This maybe why you seeing problems when 3.0 is enabled. If it works with 2.0, then run in this mode and test and see how it works out. One test you could try, disable the 2.4Ghz radio or both WiFi radios and then enable 3.0 and test. See that happens...

[Soundlover]

Thank you.
Usb2 works perfectly with 2.4ghz wifi enabled and 2TB hard disc. I will try disabling it with usb3 to check if it works but need 2.4ghz wifi for printer and cctv so have to use hard disc with usb2.

[FurryNutz]

You should be good then....