D-Link Forums

The Graveyard - Products No Longer Supported => IP Cameras => DCS-5222L => Topic started by: kamelot03 on September 15, 2016, 01:57:19 PM

Title: Camera online (blue cloud) but can't view camera. Please try again later
Post by: kamelot03 on September 15, 2016, 01:57:19 PM

On both the mobile app and website I receive this message after it tries loading for 30-50 seconds - "Could not connect to the device. Please try again later" The cloud is blue and acts like its online but it never connects and errors out.

I can restart the camera and it works fine for  a day or two then I get this message. I'm on the latest firmware and I have the B version. I have had tons of issues with this camera since I got it. I talked to support for 2 hours just to get the firmware updated and installed on my account. Also talked to them about why my audio cuts out every second then comes back on, it's never smooth and I have a good broadband connection.

I am becoming very frustrated with this camera and I think I should of bought another model because it's not worth all this trouble.

Also it only records about 25 seconds after it detects motion.. why can't I specify I want it to record a certain amount of minutes like I could with other DLink cameras.. Very frustrating any help or do I need to return this......

Title: Re: Camera online (blue cloud) but can't view camera. Please try again later
Post by: FurryNutz on September 15, 2016, 02:17:39 PM

Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)

• Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the DCSs web page under status.
• What region are you located?

What Mfr and model is the main host router?
What wireless modes are you using?
What is the distance between the Camera and the main host router?
How many other wireless devices do you have connected to the main host router?

• Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences?
• Any other WiFi routers in the area that maybe causing interferences? Link> Use a WiFi Scanner (http://forums.dlink.com/index.php?topic=48327.0) to find out. How many?

I recommend setting a static IP address ON the cameras outside of the main host routers default DHCP IP address pool as a troubleshooting step: 192.168.#.52 DHCP (http://forums.dlink.com/index.php?topic=58017.0)

Test cameras with uPnP and uPnP Port Forwarding both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com (http://forums.dlink.com/index.php?topic=62395.0)