D-Link Forums
D-Link Mobile Apps => mydlink Lite App => Topic started by: clemau on January 05, 2014, 06:39:13 AM
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I have been getting this on my Android app for both Lite and + version of the app while I am on a 4G connection. The video streams fine when I am on WiFi. Would really appreciate some help.
More details of my device
Galaxy Note 2 on Cyanogenmod 10.2-t0lte
I know the streaming is not an issue cos it works over LTE on on my lite app in my LTE iPad Mini.
Thanks a lot in advance
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Same issue for me using iPhone app. Works on a laptop browser using mydlink. Seems to be busted since the last app update. Let's hope they're working on a update and get one out soon.
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I am experiencing a similiar problem. I have dlink lite installed on my samsung galaxy tab2. It has worked flawlessly for the last 6 months. After the last update, the program tells me the video stream has been lost. Is this problem related to Java issues?
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I have exactly same problem using my Sony Experia with LTE phone data connection
- I get error message " The video stream from your device was lost. Please try again ".
But when using WiFI , no problem. Also problem started since the last app update.
I have been using this app for at least one year with several Dlink webcams without problems
using the same phone.
I have sent e mail to Dlink but have not received any reply.
If anyone has solution will apprecaite your help .
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Same problem here. MyDlink lite used to work perfectly on my Samsung Android tablet over WIFI. Sometime around the beginning of January it kept repeating the "video stream lost" message. I reinstalled twice but I experienced the same problem each time. I hope someone finds a solution. Logging on to mydlink.com on my Internet browser does not work either due to the lack of the proper Java on Android tablets.
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Things to check for on your main host router:
Wireless Configurations
Links>Wireless Installation Considerations (http://forums.dlink.com/index.php?topic=48327.0) and Managing Signal Congestion (http://forums.dlink.com/index.php?topic=53228.0) and Good Neighbour Policy (http://forums.dlink.com/index.php?topic=10634.0)
- Ensure the default SSID name is changed. Can be anything and not something that's already in use by any neighboring WiFi routers. Under Setup/Wireless/Manual.
- 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
- 2.4Ghz and 5Ghz routers: Try single mode G or N or mixed G and N on 2.4Ghz and single mode N on 5Ghz?
- Channel Width set for Auto 20/40Mhz or try 20Mhz only.
- Try setting a manual Channel (http://en.wikipedia.org/wiki/Wireless_channel) to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
- What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters/devices don't support AES (http://en.wikipedia.org/wiki/Advanced_Encryption_Standard), so you might want to try TPIK (http://en.wikipedia.org/wiki/Temporal_Key_Integrity_Protocol) only or Auto TPIK and AES.
- Any 2.4Ghz or 5Ghz cordless house phones?
- Any other WiFi routers in the area? Link> Use InSSIDer (http://www.metageek.net/) to find out. How many? Neighboring routers using same channel can interfere with your singal
- If you have any of these options, Try turning OFF Short GI (http://www.smallnetbuilder.com/wireless/wireless-features/30969-what-do-80211ns-optional-features-mean-for-you), WLAN Partition, HT 20/40 Co-existence and Extra Wireless Protection if you have it. Recommended settings are default.
- Enable WMM Enable (http://forums.dlink.com/index.php?topic=50738.0)
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Hi guys,
Dlink replied to my queries to this issue.
They asked me to update the DCS-930L firmware, uninstall the phone app and reinstall the app.
Tried the above & did not solve the problem.
Problem remains.
They also asked me to try to connect with their ilovemydlink@gmail.com webcams.
Curiously, I can connect to their DCS-930L on ilovemydlink@gmail.com
when using my phone data connection.
They have yet to come back on what to do next.
I have in fact two DCS-930Ls on mydlink and I was able to connect to both via my phone
data connection until about Jan 2014 when it started to have this problem & cud noyt connect.
I think this was about the time when there was a Dlink update.
Hope that they can resolve this issue.
Otherwise my next webcam will not be a Dlink.
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Dlink technical support solved the problem.
They advised to use my mobile phone provider's alternate APN and now it works.
I can access all my Dlink webcams using my phone data connection.
I am quite happy with Dlink's support in resolving this issue.
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Glad you got it working. Enjoy.
;)
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I've looked everywhere for help and this has to be the place to find it.
My set up is
DNR-2060-08P 6 Bay Multifunctional Network Video Recorder
2x DCS-7513 Professional Outdoor Full HD Night and Day Camera
I have it set up so im able to access it on any pc anywhere around the world but just cant get it to work on my Android phone.
Tried almost every app and tried every setting possible and nothing.
I must have some setting wrong somewhere
please help
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I've looked everywhere for help and this has to be the place to find it.
My set up is
DNR-2060-08P 6 Bay Multifunctional Network Video Recorder
2x DCS-7513 Professional Outdoor Full HD Night and Day Camera
I have it set up so im able to access it on any pc anywhere around the world but just cant get it to work on my Android phone.
Tried almost every app and tried every setting possible and nothing.
I must have some setting wrong somewhere
please help
What are you trying to access? The DNR-2060 or the twoDCS-7513? Are you trying to access these devices through mydlink? The mydlink app only supports D-Link Cloud devices, which can be identified as having an "L" designation at the end of the model number (e.g. DCS-932L, DNR-322L, etc.).
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I am experiencing the same issue with my iPhone 5s using IOS7. If I'm connected to a wireless network, I get the lost video stream error message when using the Lite Mobile App. When I'm connected via my 4G/LTE network, then I can access it.
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Dlink technical support solved the problem.
They advised to use my mobile phone provider's alternate APN and now it works.
I can access all my Dlink webcams using my phone data connection.
I am quite happy with Dlink's support in resolving this issue.
Hi, I'm having the same problem too, When I using Maxis and Digi, I can access the cloud and view the video, however, if i'm using Celcom, I can access cloud, but the video cannot stream.. it show the message:"The video stream from your device was lost.Please try again)... So, Maybe need to do like adviser advice to use alternate APN?? but, what is the alternate APN? please advice..
P/s.. previously I can access the video/camera using the celcom broadband..it happen only few months back...
Best regards...
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hmm... forum D-Link, but non of the D-link staff come in here and help...
I hope D-link do something about it and please improve the service.
On other hand, after so many month of desperate, finally after trying, I figure out what is the problem and
how to solve it.... yeah!!.... finally... solved this problem.
Thanks but not thanks...
best regards.
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Error message remains for me. DCS 2332L accessed via iPad iOS 7 via wifi. I can access my other cameras no issue.
No problem viewing from my android phone on 4g and wifi (same one used by iPad ).
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Is anyone from D-Link doing anything about the "Video stream lost" issue on Android's?
Have e-mail tech support twice and have received nothing, zero, zilch from them.
Very disappointed!
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Is anyone from D-Link doing anything about the "Video stream lost" issue on Android's?
Have e-mail tech support twice and have received nothing, zero, zilch from them.
Very disappointed!
You will have better luck call the D-Link toll free technical support number.
While posting issues in this forum is a great means of sharing information with other members and notifying D-Link of issues, D-Link escalates issues for resolution based on the volume of calls received through the official D-Link support desk. If D-Link receives a large number of calls pertaining to the same issue, that issue is more likely to be escalated as a problem for investigation and resolution. As such, in addition to posting issues in this forum, forum members are encouraged to call the toll free D-Link support desk to report their issue: 1-888-851-6464.
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This just happened to me on my iphone.
I relinked it to my router by pressing/holding the wifi button on the camera then the wifi button on my router (dlink router). Then I deleted the app on my iPhone and reinstalled it. Now it works again!
But for how long? This "Video stream was lost.." happened after the first 2 hours of use.
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I tried everything in this thread, but nothing provided a resolution to this issue. I then removed one of my Dlink camera's from MyDlink which automatically factory reset my Camera! Anyway, after the camera rebooted, I ran the Dlink Setup program for the camera and once it re-registered on my MyDlink account, I was finally able to see video again. But, when I uploaded my latest backed up configuration to the camera, it immediately stopped showing the video stream in both the app on my phone and the website. So then then performed the procedure again removing the camera from MyDlink, AND YES, another factory reset of the camera AGAIN, but this time I loaded the configuration first, then ran the Dlink Setup program for the camera, but the program would not allow me to register the camera with MyDlink saying it was already registered. That's just dumb because the camera was not listed what-so-ever in MyDlink now. Dlink sure has a major problem with this garbage. So guess what, ANOTHER FACTORY RESET, and this time I ran the Dlink Setup program and was able to register the camera in MyDlink and was able to see the video stream. So, now I just took a lot more time by 'MANUALLY' (YES MANUALLY) setting up the camera with all my settings, and when I was completed manually setting up the camera the video stream was still working. So, I essentially had to 'START COMPLETELY OVER' like if I just pulled the camera out of the box. So, I wasted a lot more time doing a 'FACTORY RESET' and 'MANUAL CONFIGURATION SETUP' of all these stupid Dlink camera products I own. What a waste of my time. So, why do they even allow you to backup the camera configuration when if you use it, it appears that it totally breaks MyDlink video streaming capability.
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If you loaded a save configuration file after a factory reset and set up, and it stopped working, it's possible that the saved config file may have corrupt file information in the file. I recommend after doing a factory reset, and manually setting up the camera, do a NEW save configuration to file so you have a goo clean copy. Use IE or FF to save the file.
I tried everything in this thread, but nothing provided a resolution to this issue. I then removed one of my Dlink camera's from MyDlink which automatically factory reset my Camera! Anyway, after the camera rebooted, I ran the Dlink Setup program for the camera and once it re-registered on my MyDlink account, I was finally able to see video again. But, when I uploaded my latest backed up configuration to the camera, it immediately stopped showing the video stream in both the app on my phone and the website. So then then performed the procedure again removing the camera from MyDlink, AND YES, another factory reset of the camera AGAIN, but this time I loaded the configuration first, then ran the Dlink Setup program for the camera, but the program would not allow me to register the camera with MyDlink saying it was already registered. That's just dumb because the camera was not listed what-so-ever in MyDlink now. Dlink sure has a major problem with this garbage. So guess what, ANOTHER FACTORY RESET, and this time I ran the Dlink Setup program and was able to register the camera in MyDlink and was able to see the video stream. So, now I just took a lot more time by 'MANUALLY' (YES MANUALLY) setting up the camera with all my settings, and when I was completed manually setting up the camera the video stream was still working. So, I essentially had to 'START COMPLETELY OVER' like if I just pulled the camera out of the box. So, I wasted a lot more time doing a 'FACTORY RESET' and 'MANUAL CONFIGURATION SETUP' of all these stupid Dlink camera products I own. What a waste of my time. So, why do they even allow you to backup the camera configuration when if you use it, it appears that it totally breaks MyDlink video streaming capability.
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Argh. I have used D-Link Lite for years without a glitch. 1-2 years ago I "upgraded" to an Android LG G3 with D-link Lite and am suddenly having a similar "problem".
Dear D-Link - PLEASE FIX/PATCH!
Background: We have 2x DCS 932L cameras in one location - one is streaming but the other is not.
Then we have 2x DCS 932L and 2x DCS 2332L cameras at another location AND both DCS932L's are NOT streaming BUT both DCS 2332L's are working fine.
As I recall all camera firmware is up-to-date BUT Verizon recently pushed out an Android OS Update (6.0, I think).
Perhaps the new OS is the issue but, if it is, then why is one of our DCS 932L cameras still streaming?
Our IT manager is still running the older OS and can see all the camera streams without issue and they are still writing to our FTP server.
(at work we have ~100x DCS 932L's deployed to monitor remote storage areas)
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Argh. I have used D-Link Lite for years without a glitch. 1-2 years ago I "upgraded" to an Android LG G3 and have continued to use D-link Lite without issue until recently. No I am suddenly having a similar "problem".
Dear D-Link - PLEASE FIX/PATCH!
Background: We have 2x DCS 932L cameras in one location - one is streaming but the other is not.
Then we have 2x DCS 932L and 2x DCS 2332L cameras at another location AND both DCS932L's are NOT streaming BUT both DCS 2332L's are working fine.
As I recall all camera firmware is up-to-date BUT Verizon recently pushed out an Android OS Update (6.0, I think).
Perhaps the new OS is the issue but, if it is, then why is one of our DCS 932L cameras still streaming?
Our IT manager is still running the older OS and can see all the camera streams without issue and they are still writing to our FTP server.
(at work we have ~100x DCS 932L's deployed to monitor remote storage areas)
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I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Argh. I have used D-Link Lite for years without a glitch. 1-2 years ago I "upgraded" to an Android LG G3 with D-link Lite and am suddenly having a similar "problem".
Dear D-Link - PLEASE FIX/PATCH!
Background: We have 2x DCS 932L cameras in one location - one is streaming but the other is not.
Then we have 2x DCS 932L and 2x DCS 2332L cameras at another location AND both DCS932L's are NOT streaming BUT both DCS 2332L's are working fine.
As I recall all camera firmware is up-to-date BUT Verizon recently pushed out an Android OS Update (6.0, I think).
Perhaps the new OS is the issue but, if it is, then why is one of our DCS 932L cameras still streaming?
Our IT manager is still running the older OS and can see all the camera streams without issue and they are still writing to our FTP server.
(at work we have ~100x DCS 932L's deployed to monitor remote storage areas)
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Well, I called. :-\
D-Link consumer support acknowledged there is a known issue with the LG G3 - but they don't know the fix - and they're "working on it".
The future is "unknown"..."
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D-Link is aware of the problem and is working on it. I guess the problem started last night. Please be patient while they correct the problem.
Thank you.
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Services should be back online I think.
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This issue may be related to our cell OS versions...
My LG3 Android updated to OS 46A recently. My co-worker has not installed this update.
I have 2x DSC-932L running the same version firmware and can see both live using my desktop browser via www.mydlink.com
On my LG3 - both cameras are (appear to be) connected to Mydlink Lite but only one (1) is "live" and the other kicks back "the error message."
On my co-workers LG3 both cameras ARE connected to Mydlink Lite and are live!?!
And I've uninstalled then reinstalled the App 2x.
Dlink PLEASE help! :'(
Anybody?
Dear "Anybody" - if replying, "I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email." PLEASE include a hyperlink to THE directory of non-auto attendant regional #'s. TYVM!
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This issue may be related to our cell OS versions...
My LG3 Android updated to OS 46A recently. My co-worker has not installed this update.
:'(
Anybody?
TYVM!
Oh yeah - any difference on WiFi? And if you go to the site - does it work on WiFi when your connected that site's WiFi with the remote option?
In the meantime, you could download these:
https://play.google.com/store/apps/details?id=com.rcreations.ipcamviewerBasic&hl=en (https://play.google.com/store/apps/details?id=com.rcreations.ipcamviewerBasic&hl=en)
https://play.google.com/store/apps/details?id=com.rcreations.ipcamviewer&hl=en (https://play.google.com/store/apps/details?id=com.rcreations.ipcamviewer&hl=en)
The pro version has audio I think.
You'll just have to set up port forwarding on your routers.
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What region are you located so we can get you contact information for D-Link support?
This issue may be related to our cell OS versions...
My LG3 Android updated to OS 46A recently. My co-worker has not installed this update.
I have 2x DSC-932L running the same version firmware and can see both live using my desktop browser via www.mydlink.com
On my LG3 - both cameras are (appear to be) connected to Mydlink Lite but only one (1) is "live" and the other kicks back "the error message."
On my co-workers LG3 both cameras ARE connected to Mydlink Lite and are live!?!
And I've uninstalled then reinstalled the App 2x.
Dlink PLEASE help! :'(
Anybody?
Dear "Anybody" - if replying, "I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email." PLEASE include a hyperlink to THE directory of non-auto attendant regional #'s. TYVM!
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Here is resolution for error "The video stream from your device was lost. Please try again. (Error 0.70_2_2_2_3_F4)" :
http://atishsorte.blogspot.com/
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Posting this here as well:
Following are steps performed :
Delete "mydlink Lite" App on your phone
Re-install "mydlink Lite" from iOS App store
Open App and tap on "Remote Tab"
The list will show your camera
Click on "Add a New Camera"
Set QR Code Setup to "No"
Select your Camera (I selected DSC-934L)
Go through the flow "WPS Setup"
You will Run into "No Mydlink camera detected" , Tap "Close"
Click on "Back" Arrow and go back to the "Remote Device" screen
Tab multiple times (2) between "Local and Remote"
"Local" tab which was disabled , will tart showing message "Exploring near by camera"
Wait for few minutes
You camera shows up in the list
Click on camera
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Solution
We had same problem
First the problem is with your telecom provider
We have requested a new installation sms from provider for the internet. Installed this sms configuartion and it worked
usual your provider can send you a sms with the install parameters for your internet on your phone. Look at your internet provider site and you will find the procedure for this.
We had to send SMS to a phone number 1962 with the message DATA
The provider responded with a sms where you can install the parameters.
Problem Solved
Regards
Rudi