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The Graveyard - Products No Longer Supported => D-Link Storage => DNS-323 => Topic started by: desmoquattro on November 28, 2008, 08:41:11 PM

Title: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: desmoquattro on November 28, 2008, 08:41:11 PM
So I get my new DNS 323, new Seagate 500GB hard drives, and I'm stoked. I formatted it using RAID 0, and the drive appears just fine. I can move data to & from it, etc. But every time I try to log into the web admin console with the default username & password, I get the following error:

HARD DRIVE CONFIGURATION:
The hard drives have been installed incorrectly. Please power off and swap hard drive locations.


Screen Shot:
(http://farm4.static.flickr.com/3019/3067560456_0525dcd004.jpg?v=0)

I tried powering down and swapping the hard drives, but nothing changed: I can still access my drive, but get the same error when I log in to the admin console. But I can log in to the Downloads section of the web admin utility.

I filed a support ticket over the web on Wednesday, and DLink told me to call in to resolve the problem. So I called today, was handed off twice, and was ultimately transferred to a department that was closed for the holiday...after wasting 45 minutes of my day on the phone.  >:(

Has anyone here experienced this error? I found one reference to it in the forums, but it was never resolved. I'm running firmware 1.04, and I'd gladly try upgrading the firmware to resolve this, but I don't see a way to do that without getting into the admin utility.

Thanks!
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: fordem on November 29, 2008, 07:08:40 AM
I would back up the data, pull one of the drives and format the other as a standard volume - that has gotten rid of the error for me in the past.

I would also not use RAID0 on the DNS-323 - it offers no performance advantage and therefore is an unnecessary risk.
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: desmoquattro on November 29, 2008, 09:56:57 AM
I would back up the data, pull one of the drives and format the other as a standard volume - that has gotten rid of the error for me in the past.

I would also not use RAID0 on the DNS-323 - it offers no performance advantage and therefore is an unnecessary risk.

Thanks, fordem. Normally, I'd use the admin console to format the drive. Can you point me toward another way to format it without using the console?

Thanks!
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: fordem on November 29, 2008, 01:44:55 PM
I'm not aware of any other way to format the drive
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: desmoquattro on November 29, 2008, 03:17:37 PM
I'm not aware of any other way to format the drive

Hmm....maybe if I remove both drives, put another one in, format it, then put the originals back in, then format them, it'll work. That's time-consuming, though.
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on March 14, 2009, 11:42:14 PM
I have the same problem on a 323 that has been working for a month

Reformating is not an option
I just went to set back to default so that the drive structure would refresh and now I get this error message.

I was running the 2x1.5tb drives in JBOD format with 800gb populated

I dont want to format these drives
easysearch cant see the drive either but I can logon to the BT part of the web browser
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on March 15, 2009, 12:07:58 AM
my file explorer can see the drive, and easysearch can see it now but it wont allow me to access the configuration menu or add the bt

this is absolutly crazy,  there should not be these kinds of problems on this device!
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: fordem on March 15, 2009, 06:12:41 AM
I just responded to your other post - which by the way says 800 megs of data, not gigs.

Here's what - if you have access to that data, and you don't have it backed up - do that NOW - I don't care how much data it is, you need to face the fact that it needs to be backed up - this is a case of back it up or risk losing it all, or, face major grief trying to recover it.

Once you have a backup - reformat - and a reformat is ALWAYS an option - it may not be convenient, it may not be what you want to do, but, given the disk configuration you are using, it's a very viable option and one that you should seriously consider.

One of the moderators was a little less than happy when, on a previous occassion, I suggested that when a disk fails in a JBOD configuration you could lose all the data, even the data on the remaining disk - so - you won't lose the data, you will however lose access to it, and regaining access will be very challenging.

Unless you expect to have a dataset exceeding the capacity of a single disk (1.5TB) - and if you do, then you really should not be using a consumer grade device - there is no other advantage to a JBOD configuration, and in my opinion it is just not worth the risk of losing access to the data.
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on March 15, 2009, 06:37:52 AM
It's 800gb
Reformat should not be a solution
They need to get the firmware or give better disk management tools

I am not hAppy with dlink know

I did. Notice that. File explored got acces to it so I am hopping the drive reindexed itself last night
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: Zardoz66 on March 15, 2009, 06:53:37 AM
hehe, if a format "fixes" your problem then IT is a solution. it might be one you like, but still a solution. not all solutions are going to be popular. ever.
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on March 15, 2009, 07:41:21 AM
just checked, it didnt reindex the drive in the last 5 hours

Its funny, the web browser lets me logon to the download side, but wont let me into the BT folder

But it does look like the bt is still working as it completed one of the pending downloads I had

I wonder if there is any way to remove the bt stuff and if that will give me access back to the setting menu

the drive seems to work fine


there needs to be better disk management softward
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on March 16, 2009, 09:30:25 AM
Does it ever help to reflash the 1.06 firmware?  Could this fix things?

Also, I have some directories that I cannot delet on my DNS 323 drive tree

How do I reset my directory structure?
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: fordem on March 16, 2009, 09:51:18 AM
Does it make a difference what we say?

A reflash might fix the "the hard drives have been installed incorrectly" message especially if you do it with the drives out.  But then again - it might not, and with the drives in a JBOD configuration, removing the drives could cause you to lose access to the data.

What I doubt it will fix is the directory structure problems - my guess is only a reformat will get rid of that - but that's not what you want to hear.
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on March 16, 2009, 10:38:49 AM
Thanks for that

I am remembering last time i reset my drive  I actually took the drives out before I pressed the reset button and set the settings to default.  This time I left the drives in when I did the reset button.

I probably should have pulled the drives 1st.

Its funny I have full access to these drives from file explorer,  its just my PS3 is not getting an updated directory structure from the drive hence cant see the files through the media server options.

Maybee that twonky thing is the way to go, but I bought the 323 b/c it could do it all

I think resetting the directory structure could fix it but dont know how I would be able to do that  and havent heard from Dlink at all

thanks
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on March 16, 2009, 06:15:44 PM
Well you wont beleive this, i got access back of my web interface for 323

this is what I did

remove both drives
then press the reset button a bunch of times while removing the power and putting power back (i actually dont know how to use the reset button)

then I reflashed the 1.06 firmware with out the drives in
i loaded my configuration file with all my settings that I saved previously

i shut down the 323 and put the drives back in

then started it back up and went to access the web interfact and it works

im just doing a UPNP media scan now and will keep you posted if it all works as I would like

it seems my reflashing fixed it as that is the only thing different that I did this time.
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: fordem on March 17, 2009, 07:39:38 AM
And the directory structure?
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on March 17, 2009, 02:04:52 PM
I always had access to the files through win xp  explorer
At first look it does seem that the ps3 is not getting the up to date directory list

I will try to reset to default and manually reset my configuration

As well bt seems to be giving me inaccurate data about complete incomplete torrents
This needs to be reset as well

One odd thing that is still there I had one file that show 380mb in my ps3 media menu and doesn't play the whole file but when I access it from my computer it's 3gb and plays to the end same file
I wonder why
It is an mkv convert and split withv2vob but works fine on of

Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on March 17, 2009, 02:25:07 PM
Just checked, the file structure did not get updated,

I have reset to default and leaving the unit unplugged right now

updating manually the setting rather than from the config file
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on March 17, 2009, 05:15:55 PM
now im getting the error again

im going to try the reset again and the flash

I am wondering if I have a hard drive problem as these have been known to have problems
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on March 17, 2009, 08:17:33 PM
no luck and no ideas left
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on March 17, 2009, 08:20:08 PM
where are the dlink support people.  I emailed a ticket and they dont get involved in the forum

I am sure there is a confirguartion thing that needs to be reset or rebuilt


I can access all files from the win xp file explorer and play through the media play without problem
my ps3 cant see the upnp files structure refreshed

Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: fordem on March 18, 2009, 06:42:06 AM
So this is no longer a problem, then?

Does it ever help to reflash the 1.06 firmware?  Could this fix things?

Also, I have some directories that I cannot delet on my DNS 323 drive tree

How do I reset my directory structure?

There are several potential causes, permissions being one, but if the problem is corruption of the file system, with no access to tools such as fsck, there is little you can do besides a refomat.
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on March 18, 2009, 09:35:58 AM
This dns has a mind of its own

Reflashed the unit 1.06 firmware
I reset the unit again with the back of the unit  press button with toothpick for 12 seconds waited.

Reset to factory settings without a drive in it.

Put my old drive in it and turned on the UPNP media server  turned off and put the 2x1.5gb drives in it

then turned unit on.

I tried to access it from ps3  last night and got a bunch of errors so I left it for the night

This morning the ps3 didnt see it, I unplugged the 323 for 2 minutes, plugged it back in and got the whole directory structure up to date.

I have not tried to access it from my web browser yet  but as mentioned I continue to have full access to the directory structure through window file exploer although havent checked that today yet.

The Dlink web configuration is the thing I get locked out of

I will update you tonight when I get back home if it is still working, but I set up a movie for the kids to watch before I left for work and looks good,  all directory structures poit to the default volume-1

We need a tool that will allow us to reset/delete the directory index that it creates as well as the settings
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: fordem on March 18, 2009, 10:25:11 AM
What is this "directory index" you keep talking about?
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on March 18, 2009, 02:14:26 PM
ok just got home,

My 323 works fine with ps3 now directory all seen

but I cannot log on to to the web configuration  as I get the same error in the subject

I am not 100% sure but I beleive there is a drive index file on the 323, this file gets refreshed and more often then not get corrupted.  I think power cycle will delete it but it doesnt seem to always work.

I dont know why the web interface doesnt work either


Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: ECF on March 20, 2009, 01:46:21 PM
Are you trying to access the configuration from the Easy Search Utility only or have you tried manually entering the IP address into your browser as well?
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on March 20, 2009, 06:01:52 PM
Either way it's the same screen as 1st post in this thread
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on March 21, 2009, 06:00:23 AM
(http://www.megaupload.com/?d=MF4GF5TF)

http://www.megaupload.com/?d=MF4GF5TF

this is what my screen continues to see

since the file structure seems to be working, im not attempting to reconnect my bt or do anything else

reformat should not be a solution, please put a better webinterface together that can fix these problems
thanks
(http://www.megaupload.com/?d=MF4GF5TF)
(http://farm4.static.flickr.com/3584/3372815514_39b8460772.jpg?v=0)
http://farm4.static.flickr.com/3584/3372815514_39b8460772.jpg?v=0
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: fordem on March 21, 2009, 07:40:38 AM
Something I've been trying to get you to understand - almost from jumpstreet.

You appear to have more than one problem - the error message you show comes from the so called magic numbers,which hold the serial numbers of the drives, being incorrect - and as you have already seen, this can be fixed by flashing the firmware.

YOU are a part of what's causing this, when you swap multiple drives in and out - you reset it without drives, installed an old drive, and then reinstalled the new pair of drives - the unit is not intended to be used like this and does not react well when drives are constantly swapped in and out.

You may have a second problem, a corrupt directory structure, and it's not inconceivable that your swapping drives in and out could be the cause of that, but I wouldn't go so far as say that it is.  The file system tools required to fix a defective file system are not available on this device, and yes, I agree they should be, but without them, what's next?  How long are you going to wait?

IF you have a corrupt file system, a reformat WILL fix it, a reformat will also fix the magic number issue.

Speaking from a background of 30+ years in IT support, which includes working on disks at a level that most people will never experience - we actually repaired the drives, replacing heads, platters, amplifier cards, etc. - there are some problems for which the only fix is a reformat, and there are others for which the quickest fix is a reformat.
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on March 21, 2009, 07:59:41 AM
I have only been switching my drive because I got the error and can't get access to the configuration menu with the drives in
Initially this same error just appeared

This error probably has more to do with the jbod file format structure

I find it curious that I got full access back after a reflash  which I would think has more to do with something corrupt on my drives

But I never get consistent behaviour from the unit
I
When I enter the files structure through my ps3 everything displays properly
But as I back out it show the top of the directory tree differently with a MNT path that I have no idea where that came from

It's too bad there wasn't something that could reinitialize the drive without reformat
 o
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: fordem on March 21, 2009, 11:24:17 AM
I have only been switching my drive because I got the error and can't get access to the configuration menu with the drives in
Initially this same error just appeared

This error probably has more to do with the jbod file format structure

It doesn't - you can get that error even with out a JBOD disk configuration - I've already told you what causes that error.

Quote
I find it curious that I got full access back after a reflash  which I would think has more to do with something corrupt on my drives

It doesn't - a flash (or reflash) has absolutely no impact on the drives or their contents - a flash writes (or rewrites) to the flash memory on the controller or system board in the unit.

But I never get consistent behaviour from the unit
I
When I enter the files structure through my ps3 everything displays properly
But as I back out it show the top of the directory tree differently with a MNT path that I have no idea where that came from

It's too bad there wasn't something that could reinitialize the drive without reformat
 o
[/quote]

I have to assume you're not familiar with the technology - Initialize = format.  Reinitialize = reformat.  When you initialize or format the disks you create the partition and file structures into which you will later place the data - it's actually two different steps, partitioning and then formatting, but on this unit, you cannot separate them.  If that structure is damaged or corrupted, depending on the extent of the damage, it may be possible to repair it, but at some point you need to make the decision, does it make sense to continue to attempt a repair or would it be simpler to just recreate the structure.
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on March 21, 2009, 05:07:14 PM
I have had this system up and running for 30-45 days, if I have to reformat every 30-45 days then there is a problem with the product.

I only swapped the drive when I 1st lost access to the configuration menu.  Although I did have a 320gb single drive in and then upgraded to 2x1.5tb drives with a full format done I think more than once.

pc sata drives you can hot swap.  so the fact that this unit has such a hard time manageing drives that don't get swapped is troublesome, 

I would reformat but I have 800 gb of data with no easy backup solution

why not shell out another $150 and buy a 1tb drive for backup on a system 60 days old?
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: fordem on March 21, 2009, 06:55:41 PM
Don't confuse hot swap with hot plug - the SATA interface supports hot plug, which is the ability to remove and or replace the disk without destroying it.  Whether or not hot swap is supported depends on the particular implimentation, and hot swap is not supported on this device and should not even be a part of this discussion.

I've got a couple of IBM xSeries servers here, on the system board there is an integrated two port SATA controller, with Adaptec HostRAID - I can configure for two standard disks and I can remove & replace those disks - if I do the server will crash and data will be lost, but the hardware will not be damaged - that is hot plug.

I can also configure the server for RAID1, in which case I can remove and replace either disk, with no loss of data - that is hot swap.

Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on March 21, 2009, 10:20:45 PM
the fact that I have full access to these drives and they read write no problem from winxp file explorer isn't confusing for you?
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: fordem on March 22, 2009, 09:38:49 AM
I'm going by what you say, and I will say this - you do appear to be confused.

But - to get to the point - what does being confused about read/write have to do with confusing hot swap & hot plug?
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on March 24, 2009, 11:55:27 AM
I was wondering if you could explain why I can access the drives without any problem throught my computer windows xp file explorer but run into issues with my PS3 accessing the file directories?

As per the Hot Swap question,  as mentioned before, I only removed the drives when I initially got the error that the hard drives had been installed incorrectly, up untill this point I was simply using the BT and web configuration interface.  As well when the drive is removed it is powered down.

I continue to get the error as noted above, however I am able to access my database from my ps3.  Once and a while I will unplug my DNS 323 if I need a refresh done of the file structure.  It seems if I use my Easysearch to hook  up the BT then I get all kinds of access errors so I will live without the BT on my DNS323 and use a software solution for now.

As mentioned before my Data is not corrupt when viewing through xp,  I get the errors through my ps3 connection of various problems, not seeing files, not playing enire file, refreshing of the directories either manual or automatic after files have been added.  I find if I change file names that they dont refresh that well.

I have now way of determining if there is a problem with the hard drives that are intermitant, that too would be nice to see on easysearch, defrag and diagnosis.


Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: dns323wtf on March 30, 2009, 05:45:30 PM
Just got my DNS-323 and 2 1TB Western Digital drives from Futureshop.ca. Followed the instructions to the letter during the installation process. I choose Raid 0 for my hard drive configuration. After the drives were formatted the 323 re-booted and I also got the following error message:

"The hard drives have been installed incorrectly. Please power off and swap hard drive locations."

Very disappointing and just not acceptable quality control for me. I took the 323 out of the box, follow the basic instructions and it failed immediately.

I'm sending back to Futureshop. Based on what I've read here it doesn't seem that dlink offers any solution for this problem. And I don't consider not choosing Raid 0 as a solution. I bought dns-323 because I thought it supported Raid 0.

Can anyone recommend a good alternative to the DNS-323?

Thanks

Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on March 30, 2009, 06:46:46 PM
Did you update firmware to 1.06?  Since you don't have much data on it youvshould reformat

I agree this is a hardware problem with the dns323 why the dlink support people don't reply to my support tickets or this forum are dissapointing

This unit has the right price but not if it doesn't work
Lynksys has a unit but not a gb switch
Maybe wait for the gb switch model

Or another suggestion is build a computer that can stream the media and be has
Check out maximum pc this month as they show you how to build a media server

There are some motherboards that support raid and you might get more finction out of that type of system
Check tigerdirect and the xfx mb for raid support
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: dns323wtf on March 30, 2009, 08:29:11 PM
I forgot about tigerdirect - excellent suggestion.

thanks
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: sbktm on April 01, 2009, 01:20:51 AM
Why oh why did I not reed these forums before I bought??

Well I too am having the same problem.  Two brand new WD Green HDD's (1 TB) and a brand new DNS 323 nas.  I have upgraded the firmware to 1.06 and still no luck.  Can access via explorer in Vista but am worried about starting to move data across and losing access or having to reformat. 

Can anyone advise how to force a reformat?

Also, anyone have any new suggestions?

Thanks,

Sam.
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on April 01, 2009, 03:43:35 AM
Unfortunatly dlink has dissapeared on many of my support questions
I wonder if it is safer to run single drives rather than raid
Or use twonky media server instead

I too have full access to the data from windows but the upnp server is very buggy
Conceptially the 323 is awsome in practice not
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: fordem on April 01, 2009, 04:55:17 AM
Why oh why did I not reed these forums before I bought??

Well I too am having the same problem.  Two brand new WD Green HDD's (1 TB) and a brand new DNS 323 nas.  I have upgraded the firmware to 1.06 and still no luck.  Can access via explorer in Vista but am worried about starting to move data across and losing access or having to reformat. 

Can anyone advise how to force a reformat?

Also, anyone have any new suggestions?

Thanks,

Sam.

Try resetting it using the reset button on the back, or remove the drives install them in another system and delete the partitions.
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: sbktm on April 01, 2009, 04:56:58 AM
Thanks!  Did that, formatted one drive.  Sucsess.  Added 2nd drive, configured as JBOD rather than Raid 0 - Sucsess!  All good now.  Very tempermental but it seems to be going quite smooth now.

Wonder what the problem was!
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on April 01, 2009, 07:13:13 AM
Thanks!  Did that, formatted one drive.  Sucsess.  Added 2nd drive, configured as JBOD rather than Raid 0 - Sucsess!  All good now.  Very tempermental but it seems to be going quite smooth now.

Wonder what the problem was!

That is great that it worked which it should, zeroing everything to factory settings should fix any and every problem.   but what happens if you load this puppy full of data and then get the same problem?

I am running JBOD too but have lost access to my web configuration screen and my PS3 has intermitant problems with the DNS 323,   I have full access to the drive from File Explorer in XP and can view all data through whatever program I want.

I suggest you test it out quite a bit a well before you get too comfortable with you data on your drive.

My DNS323 changes the directory structure haphazardly  when I exit out of a movie that I am watching

My directory structure is  VOLUME_1  MEDIA VIDEO  but when I back out I get the directory name MNT and some other sub directory name rather than MEDIA and VIDEO.  I cant remember as I am at work right now.

Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: fordem on April 01, 2009, 08:39:41 AM
Be very careful with JBOD - if you lose either drive, at the next reboot you will lose access to whatever data is on the remaining drive.
Title: Re: DNS 323 Error: "The hard drives have been installed incorrectly."
Post by: coxwain on May 25, 2009, 09:35:21 AM
okay, I finaly purchased a 3rd 1.5tb drive so that I could back up my 2x1.5tb dns323 configuration.
Backed it up and then reformted the 2x1.5 as individual volumes rather than the JBOD configuration

Well my DNS can see my volume 2 which is video but cant see volume#1

I wonder if it is just refreshing or what?

Also, I am using my pS3 to access the DNS323