D-Link Forums
The Graveyard - Products No Longer Supported => IP Cameras => DCS-825L => Topic started by: simian1986 on August 02, 2017, 05:00:34 AM
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Hi, I have purchased a D-Link DCS-855L camera on 21 June 2017. The night vision has just suddenly stopped working as of the 30th of July. I have tried manually switching it between day and night mode. I have also tried turning it off for about a minute and I have also reset the camera. I am still experiencing the same issue. I can see the red infrared lights are on when the room is in darkness. Has anyone else experienced and resolved this issue?
Thanks
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Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)
- What Hardware version is your DCS? Look at the sticker behind or under the camera.
- Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the DCSs web page under status.
- What region are you located?
What Mfr and model is the main host router?
What wireless modes are you using?
Has a factory reset been performed on the camera to see if the NV will work?
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Hi,
I am in Ireland and my hardware version is A1. I believe the firmware version is v1.01.03.
I have factory reset the device via the pin hole at the back of the camera. My router is built into my tv box from my ISP.
https://www.virginmedia.ie/television/learn-about-television/equipment/_jcr_content/background_fullwidth/templatesection_2/section_content/image.img.jpg/1442945104817.jpg
I don't think it is network related however because I have connected directly to the camera's wifi and experience the same issue. I have also tried connecting via IOS, Android, and Mac OSX.
Thanks
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If you switch to night mode, is the image the same as day (color)? Do you hear clicking noises when switching from day to night?
This sounds like a hardware issue. Possibly the IR mechanism is damaged. I would call tech support in your region.