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D-Link DSL Modem/Routers => Other DSL modem/routers => Topic started by: mehranmhd on March 17, 2017, 01:40:04 PM

Title: Connecting DWR-910 to DSL-2877AL
Post by: mehranmhd on March 17, 2017, 01:40:04 PM
Hi this is my first time on this forum. I hope I didn't violate any rules by posting this but I'm desperate for help!

I recently bought a DSL-2877AL and a DWR-910 4G modem so that I can connect the DWR-910 to DSL-2877AL as a 4G dongle (for when my ADSL2+ connection is down).
I tried doing this but the DSL modem doesn't connect to the 4G dongle. I checked both modems and they don't have any problems connecting to Internet (DSL modem through an ADSL2+ connection and 4G modem through the LTE connection) and both work fine.
I searched everywhere and the only thing I got was from D-link Indonesia site that said "There is no need to change anything in DSL modem, you just have to activate the 4G/3G connection. and then you can check connection status from Status->Interface->3G/4G" but there is no connection. I also don't understand what is the TELEPHONE section in ISP settings.
This is the D-link Indonesia guide: http://www.dlink.co.id/how-do-i-configure-usb-modem-dongle-connection-to-my-dsl-2877al-router

My DSL-2877AL Firmware Version :     1.01.12ME    Build Timestamp :     07212016
My DWR-910 Firmware Version : 1.0.0WWb02
Title: Re: Connecting DWR-910 to DSL-2877AL
Post by: FurryNutz on March 17, 2017, 01:45:17 PM
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Title: Re: Connecting DWR-910 to DSL-2877AL
Post by: mehranmhd on March 17, 2017, 01:52:24 PM
I live in Iran and It's new year in my country and most offices are closed for about 2 weeks. So I don't think I can get help from them any time soon. I'll check here regularly for any other replies and if I myself could fix it, I definitely will post it here.
Title: Re: Connecting DWR-910 to DSL-2877AL
Post by: FurryNutz on March 17, 2017, 02:56:02 PM
Might see if you can submit a ticket at the India site and see if they can help any.

Title: Re: Connecting DWR-910 to DSL-2877AL
Post by: FurryNutz on March 28, 2017, 06:44:08 AM
http://www.dlink.ir/contactUs (http://www.dlink.ir/contactUs)
Title: Re: Connecting DWR-910 to DSL-2877AL
Post by: thg303 on June 01, 2021, 10:25:27 PM
I have the same issue, any updates on this from the support?
Title: Re: Connecting DWR-910 to DSL-2877AL
Post by: FurryNutz on June 02, 2021, 06:47:40 AM
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this.
Link> Tech Support Contact Information (http://forums.dlink.com/index.php?board=635.0)
We find that chat/phone contact has better immediate results over using email.

I have the same issue, any updates on this from the support?