D-Link Forums

The Graveyard - Products No Longer Supported => IP Cameras => DCS-2630L => Topic started by: retired827 on June 27, 2016, 09:55:12 AM

Title: Cannot find Dlink number on camera for support
Post by: retired827 on June 27, 2016, 09:55:12 AM

Trying to contact Dlink support vial email and it requires a Dlink #, drawing shows on back of camera. There is no # on back of camera, I have the mac address and serial number on the card it came with! but no dlink #.
The problem I am having the camera is fine in local mode but when I try to look at it via mydlink it takes forever to load or never loads. When it does load it do not stay connected.

Thanks Bob

Title: Re: Cannot find Dlink number on camera for support
Post by: RYAT3 on June 27, 2016, 10:02:56 AM

The 2630l information is on the bottom, under the base.

Title: Re: Cannot find Dlink number on camera for support
Post by: retired827 on June 27, 2016, 10:12:27 AM

Great I just mounted the camera under the eaves of the house on a ladder and was hoping it was not underneath. Also I just notice there is a number under the camera icon on mydlink is that the dlink #.

Thanks Bob

Title: Re: Cannot find Dlink number on camera for support
Post by: FurryNutz on June 27, 2016, 10:29:12 AM

 Technical Support can be reached at:
Consumer/Retail Support
24 hours a day, 7 days a week
1 (877) 453-5465

Multimedia Product Support
24 hours a day, 7 days a week
1 (888) 851-6464

Title: Re: Cannot find Dlink number on camera for support
Post by: RYAT3 on June 27, 2016, 01:02:35 PM

I have difficulties too sometimes with the mydlink lite app and the 2630l.