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[Protonic]

I recently tried an upgrade to firmware version 1.02 (which became available on August 5th) and have found that the router reboots when I visit a particular web site from my MacBook Pro over Wi-Fi. The website in question is http://www.justin.tv and seemingly any other pages on the site. If I go to the website from my wired desktop computer, all seems well, so it seems to be specific to Wi-Fi.

On my MacBook Pro, I have tried both the 2.4 GHz and 5 GHz bands in the 802.11n mode. On either band, the router will reboot consistently when visiting the page. If the page stays open in my browser (either Firefox or Safari), the router will reboot over and over until I close the page. I went back to firmware version 1.01 and the problem has disappeared.

Has anyone else experienced something like this with 1.02 or is anyone able to reproduce the issue on the same website?

[FurryNutz]

Link>

Welcome!

• What Hardware version is your router? Look at sticker under router.
• Link>What Firmware version is currently loaded? Found on the routers web page under status.
• What region are you located?
• Was a Factory Reset performed before and after any firmware updates?

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?
• What ISP Modem service link speeds UP and Down do you have?
• Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
• For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.

• Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS or Gamefuel.
• Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
• Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
• Turn on DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench
• Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
• Ensure devices are set to auto obtain an IP address.
• If IPv6 is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.
• Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI to test.
• Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Enable IPv6 Multi-cast Streaming for routers that have a Media Server option. Disable IPv6 Multi-cast Streaming if IPv6 or Media Server is not being used.
• Turn off WISH, and WPS under Advanced.
• WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
• Set current Time Zone, Date and Time. Use an NTP Server feature. Tools/Time.

 
Wireless Configurations
Links>Wireless Installation Considerations and Managing Signal Congestion

• Ensure the default (dlink) SSID name is changed. Can be anything and not something thats already in use by any neighboring WiFi routers. Under Setup/Wireless/Manual.
• What wireless modes are you using?
• 2.4Ghz and 5Ghz routers: Try single mode G or N or mixed G and N on 2.4Ghz and single mode N on 5Ghz?
• Channel Width set for Auto 20/40Mhz or try 20Mhz only.
• Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
• What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES.
• What wireless devices do you have connected?
• Any cordless house phones?
• Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?
• If you have any of these options, Try turning OFF or ON Short GI, WLAN Partition, HT 20/40 Co-exhistance and Extra Wireless Protection if you have it. Recommended settings are default. Under Advanced/Advanced Wireless.
• Enable WMM Enable Under Advanced/Advanced Wireless.

3rd Party Security Software Configurations

• Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
• Turn off all devices accept for one wired PC while testing.

Try Opera or FF?

[SteveBuscemi]

I had the exact same issue w/1.02. Sporadic reboots, sometimes even constantly, and then rock solid at other times. Downgraded it to 1.01 and the problem went away.

I didn't manage to pin it down to a specific website or device, but what you're describing makes sense, thinking about it it only seemed to reboot when I was using my Macbook Pro. I've never visited justin.tv though so I must have been triggering it with something else.

[FurryNutz]

Did you follow this for upgrading FW?

FW Update Process

Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?

Internet Service Provider and Modem Configurations

• What region are you located?

• What ISP Service do you have? Cable or DSL?

• What ISP Modem Mfr. and model # do you have?
• What ISP Modem service link speeds UP and Down do you have?
• Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
• For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

I had the exact same issue w/1.02. Sporadic reboots, sometimes even constantly, and then rock solid at other times. Downgraded it to 1.01 and the problem went away.

I didn't manage to pin it down to a specific website or device, but what you're describing makes sense, thinking about it it only seemed to reboot when I was using my Macbook Pro. I've never visited justin.tv though so I must have been triggering it with something else.