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Author Topic: Solid orangne internet light, but internet works?  (Read 3010 times)

Drummer

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Solid orangne internet light, but internet works?
« on: February 08, 2015, 06:21:18 PM »

I have an 860L.  My provider is Acanac (through Cogeco cable lines) in Ontario.  My cable modem is Thomson dcm476 stac 2.50.  Up until a week ago everything worked fine for several months.  Now, the internet light is suddenly steady orange, however my network is still online.  The wifi and Ethernet connections work and I am online.  My speeds are a bit wonky but that may be the ISP.  Just wondered what might be going on?  A steady orange light should indicate that the router cannot reach the internet.  Why is this happening?

Hardware A1
firmware 1.08
« Last Edit: February 08, 2015, 06:25:24 PM by Drummer »
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FurryNutz

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Re: Solid orangne internet light, but internet works?
« Reply #1 on: February 09, 2015, 08:48:35 AM »

Link>Welcome!

  • Has a Factory Reset been performed?
  • Was a Factory Reset performed before and after any firmware updates then set up from scratch?
>FW Update Process
  • Was the router working before any firmware updates?

Internet Service Provider and Modem Configurations
  • What ISP Modem service link speeds UP and Down do you have?
  • Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.
  • Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
  • If the ISP modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ. Also check the routers DHCP IP address maybe conflicting with the ISP modems IP address of 192.168.0.1. Check to see if this is the same on the ISP modem, and if modem can't be bridged, change the DIR router to 192.168.1.1 or .0.254.
    Example of a D-Link router configured for PPPoE with ISP Modem bridged: PPPoE Configuration on a Router

I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. For DSL or Fiber service lines, ensure that the ISP is using good working phone or cable lines to the DSL modem and that the phone lines are filtered correctly. For cable Internet, RG-6 coaxial cable is needed, not RG-59. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. I recommend having the ISP service physically check the lines going from the out side to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

FurryNutz

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Re: Solid orangne internet light, but internet works?
« Reply #2 on: February 20, 2015, 09:14:14 AM »

Any status on this?  ???

I have an 860L.  My provider is Acanac (through Cogeco cable lines) in Ontario.  My cable modem is Thomson dcm476 stac 2.50.  Up until a week ago everything worked fine for several months.  Now, the internet light is suddenly steady orange, however my network is still online.  The wifi and Ethernet connections work and I am online.  My speeds are a bit wonky but that may be the ISP.  Just wondered what might be going on?  A steady orange light should indicate that the router cannot reach the internet.  Why is this happening?

Hardware A1
firmware 1.08
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.