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[Rankief]

Hi Guys,

i'm experiencing the device hangs after a period of non-activity.

i cut the power and boot it up again, it works fine for awhile, then after a period of non-activity, it hangs again.

i've tried disabling all applications and the issue is persistent.

how can i perform a detailed troubleshooting to identify the fault? is there any firmware updates to fix this?

[FurryNutz]

Link>Welcome!

• What Hardware version is your DNS? Look at the sticker behind or under the device.
• Link>What Firmware version is currently loaded? Found on the DNSs web page under status.
• What region are you located?

• What Mfr and model is the main host router?
  Is the DNS getting a Dynamic IP address from the main host router? I recommend using a Static IP address ON the DNS set to 192.168.#.34 or .40.
  Swap out LAN cables. Link> Cat6 is recommended.

[feliz2020]

To make your DNS always active, change the hibernate option to DISABLE and remember to click Save settings.
any time access folder from share without delay. Cheers!

[FurryNutz]

Thanks for the info, however the DNS should not hang if Hibernation is enabled or disabled. Means there's a problem some where. Good Troubleshooting step though.