D-Link Forums
D-Link Wireless Routers for Home and Small Business => DIR-1360 => Topic started by: JaMeShi on December 10, 2021, 12:36:59 AM
-
Bought the D-Link DIR-1960 WiFi Router and DRA-1360 WiFi Extender bundle not too long ago. Managed to setup the DIR-1960 to connect to the broadband with no issue.
However the DRA-1360 was not able to function since Day 1. It would seem fine every time after initial setup. I followed the steps shown in the APP, make the connection, waited for the 3 green bars. So far everything ok. Then move the DRA-1360 away from the DIR-1960 and placed at the intended location. Power on, 3 green bars, make the WiFi connection from mobile phone, connected but "Invalid Password".
Called technical support few times and was guided to install using a few different method (wired/wireless), updated the Wifi Extender firmware to v1.11 and then v1.12 still the issue remained the same. Went to the distributor, got a replacement unit, tried all method and still facing same issue. Tried connecting to the DRA-1360 using different mobile phone also same issue.
DIR-1960 firmware is the stock v1.02
Does anyone has a solution...? Would really appreciate it...
-
The password most likely is incorrect. For some reason, during setup if you enter an incorrect password it will will connect but will not pass Internet. The green LEDs indicate a good connection between the router and extender, but your client/extender connection is not working due to incorrect password.
Do you have special characters in your password (like -+#$, etc)? Try just numbers and letters to test. Also passwords are case-sensitive. If using iOS devices, try forgetting the network and reconnect (if using the same wifi name/password as the router).
-
Had the extender replaced.
And once the special characters in the WiFi password is removed, only the extender works. What a surprise.