I recently returned a DCS-2630L to D-Link on an RMA and received a new camera, and I have the same error on the new camera. When I try to add it to my account through the mydlink app on iPhone, I get "Cannot connect to camera".
I spent over 3 hours on the phone last weekend with D-Link support, and we tried just about everything we could think of, repeatedly, in every order imaginable: local/remote, upgrading to the latest firmware, downgrading to previous firmware, adding a password, trying a different cell phone, turning off cellular data on my phone to make sure that the app was trying to connect through the local network, resetting the camera to factory settings repeatedly, etc. They eventually issued an RMA for me to return the camera, because they couldn't figure it out. The problem persists on the new camera they sent me. Also, the first camera initially worked, but stopped working after I updated the firmware to 1.03.03 (I believe, perhaps something else changed as well, but I don't know what it would be).
Here's the sequence of events on the new camera:
- Tried to set it up normally. It successfully connected to my wifi by WPS (solid green light, could see in router (DLink DIR-645) that it was connected, and I could log into the admin of the camera by going to the IP address of the camera).
- Tried to add the camera to my account through the app. Same error as camera I returned: "Cannot connect to camera".
- To make sure that it wasn't some setting in my router, I reset my router to factory settings, and set up wifi again. Camera reconnected to wifi, tried to add camera, same error.
- Attempted to upgrade firmware to 1.03.03 through the camera admin. Here's what happens when I try to do this: upload gets to about 75%, and then the iframe in the admin changes to "The connection to the server was reset". I refreshed the page, and the firmware says it's still 1.02.02. It is still connected to my router, but now there is a blinking red light on the back of the camera. I tried to connect it again, same error.
UPnP is enabled on my router, and allows RTSP through the firewall. Not sure if those make any difference or not.
Any suggestions?