Welcome!- What Hardware version is your router? Look at sticker under router.
- Link>What Firmware version is currently loaded? Found on the routers web page under status.
- What region are you located?
- Are you wired or wireless connected to the router?
Internet Service Provider and Modem Configurations- What ISP Service do you have? Cable or DSL?
- What ISP Modem Mfr. and model # do you have?
- What ISP Modem service link speeds UP and Down do you have?
- Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
- For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
Router and Wired ConfigurationsSome things to try: - Log into the routers web page at 192.168.0.1.
Use IE, Opera or FF to manage the router.- Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS or Gamefuel.
- Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
- Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
- Turn OFF DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench. You may need to manually input DNS addresses and test.
- Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
- Ensure devices are set to auto obtain an IP address.
- If IPv6 is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.
- Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
- Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Enable IPv6 Multi-cast Streaming for routers that have a Media Server option. Disable IPv6 Multi-cast Streaming if IPv6 or Media Server is not being used.
- Turn off WISH, and WPS under Advanced.
- WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
- Set current Time Zone, Date and Time. Use an NTP Server feature. Tools/Time.
3rd Party Security Software Configurations- Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
- Turn off all devices accept for one wired PC while testing.
What browser are you using?
Try Opera or FF? If IE 8 or 9, set compatibility mode and test again.
Try turning off these features in Chrome: Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection