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The Graveyard - Products No Longer Supported => D-Link Storage => DNS-323 => Topic started by: mattmcg on June 30, 2009, 12:23:06 PM

Title: Problem with Pink/Purple drive lights on DNS323
Post by: mattmcg on June 30, 2009, 12:23:06 PM
Hello,

I'm having an interesting issue with my D-link DNS-323 and am trying to get to the bottom of it.  I have two Seagate 1.5TB drives installed and am running the 1.07 firmware currently.

Here is my issue.  After initial boot up, the two drive lights are blue.  After transferring a large quantity of data, the drive lights change from blue to a pink/purple color.  What does this mean?

Now I understand that the device has two drive light LED colors (blue and amber) to denote drive failure status.  I've read the manual and there is nothing there discussing a pink/purple drive light color.  I can still access the device through the web GUI and connect to the drive to view/change files on the drive.

So what is going on?  Is this a DNS-323 bug?  Is this a DNS-323 hardware failure?  Is this a hard drive failure?  I put a lot of my personal photos and videos on this device as a secure storage facility to protect against hard drive failures (experienced that on a PC one time, never again) but I'm really lacking any trust on the DNS with how its operating.

Thanks in advance for your assistance.



Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: D-Link Multimedia on June 30, 2009, 11:25:20 PM
Which model seagate drives? It sounds like the ones that are affected by bad firmware on the drives and need an upgrade.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: mattmcg on July 01, 2009, 12:38:15 AM
They both are the Seagate Barracuda 7200.11 1.5TB with firmware SD17.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: rws8258 on July 01, 2009, 09:52:19 AM
mattmcg,

Here's my setup: DNS-323 (BNS323A....B1), F/W: 1.07 with two 1.5Tb Barracudas (7200.11, ST31500341AS), F/W: CC1H. I bought all three items about three months ago; the DNS-323 arrived with F/W: 1.05, which I flashed to 1.07, and, notably, the Barracudas arrived with (the newer) F/W ver. CC1H. (I waited on my purchase until I was sure I would get the drives with the newer firmware.)

Searching elsewhere here (e.g., for 'SD17') and on the net (e.g., for 'Barracuda' and 'SD17'), F/W ver. SD17 has a serious problem. I suggest you check your HDD's for a firmware upgrade...

Go here: http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207957 (http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207957)

Heed Seagate's warnings and follow their instructions to the letter!
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: sylaan on July 01, 2009, 11:55:37 PM
Not so sure the drives are to blame. I have 2 Hitachi 1TB drives (HDS721010KLA330) in a RAID 1 configuration in my DNS323. Until 3 weeks ago I was running 1.06 and everything was fine.

Then I upgraded to 1.08 and I started to get the pink/purple lights, for both drives LEDs. The status screen shows no errors (i.e. RAID status is Completed) and I can access the NAS just fine. The lights are blue after reboot but after some intense file copy operation (or some intense folder scanning done by twonkymedia server) the lights turn pink/purple.

Since this started immediately after upgrade to 1.08 I really don't think the drives are the problem. I also could not find anything about what purple means, would be nice if we could get some official info about that.

Regards,
Sylaan

Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: mattmcg on July 02, 2009, 01:00:19 AM
I saw the same problem with 1.06 and 1.07.  Nowhere is it documented that "pink/purple" means anything from Dlink.  After trudging through about 3 hours with tech support and being transferred from 1st level tech support, to a product specialist, to 3rd level support after being hung-up on twice during the whole charade (don't ever want to do that again) I was told that it was either a software bug or a hard drive failure.  Someone else mentioned that it might be a "past" failure of the drive but that things had recovered (thus the amber and blue lights were lit displaying pink).

It would be nice to get some definitive closure on this.....
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: neuwirth on July 02, 2009, 12:44:37 PM
I have been experiencing the same problem.  Firmware at 1.07 level.  I have two identical Western Digital 750GB drives installed.  I'm not sure of the model number, but the model was on the 'D-Link approved' list.  When the lights turn pink, I get a nasty write protected, talk to your system administrator message.  With Windows Explorer I can display the directories, but not the files themselves.  I can log into the DNS323 firmware and do a graceful power down and then press the power on button and everything is fine again.  The drives are configured in RAID 1, so all my data is at risk if both drives really fail at the same time.  I installed the drives when I purchased the DNS323 over a year ago.  At that time I configured the storage as two separate drives.  A couple of months ago I upgraded the firmware to 1.07 and in the process backed up everything and reformatted the drives for RAID1.  Since doing this the 'pink light condition has appeared twice.  After reading the numerous posts about this problem, I believe another firmware upgrade is needed to fix the problem.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: nzmike on July 02, 2009, 03:35:40 PM
I'm also getting this problem after upgrading to 1.06 - after reboot all is fine (blue lights all round) then during a copy of any large files to the drive it stops and tells me it can't find the drive and then the lights turn pink.

I have two Samsung Spinpoint 500GB HD501LJ drives and the web admin status shows everything to be fine, I can see it in the networked devices etc - but there is no access once the drive lights turn pink except via the admin webpage.

I wish we could get a solution for this - I do my backups to this drive as well as using to stream media to my network so I really need a fix!

I can't help thinking this is a bug introduced in v1.06 so I might try going back to v1.05 (if I can still find that version) as all was well beffore I did the upgrade to 1.06 yesterday

Mike.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: D-Link Multimedia on July 02, 2009, 04:37:19 PM
Try reseating you drives in the device ( removing and firmly re-inserting drives to make sure the connectors are lined up and all the way to the back ). This is not common and not happening on drives here so either its something environmental related or drive specific.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: neuwirth on July 02, 2009, 06:36:02 PM
Try reseating you drives in the device ( removing and firmly re-inserting drives to make sure the connectors are lined up and all the way to the back ). This is not common and not happening on drives here so either its something environmental related or drive specific.
This never happened when I had my two drives configured as stand alone drives.  It started when I reconfigured them as RAID1 and went to version 1.07 firmware.
I do not think this is drive specific.  According to the forum, this is happening with several brands/sizes of disk drives.  I believe the fault is with the processor or the firmware.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: mattmcg on July 02, 2009, 06:41:20 PM
I've tried reseating a number of times.....  That does not resolve the problem.  This seems to occur once you've had a loss in connectivity or responsiveness due to a transfer of data to the DNS.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: sylaan on July 02, 2009, 10:35:23 PM
It's obvious that the problem appeared after a software upgrade and re-seating won't do anything.

I can't believe Dlink has no clue what the pink/purple color means! Didn't they program the thing ? In which case do the lights turn pink/purple ?
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: jazzishouse on July 03, 2009, 05:39:09 AM
I had this problem when upgrading from FW 1.05 to 1.06 and also 1.07. I posted this in a couple of related threads a while back...

"The 323 would work fine initially after startup but after a while I would get part way through copying files from my PC to the DNS-323 and I would get a "network path no longer available" message. After this I would not be able to access any files on it. If I turned it off and started it up again it would be okay again. I also got pink drive lights and intermittent reporting under status that my drives needed rebuilding. Again, turn it off and back on again and all would be fine again, for a short while. I gave up trying to track the problem down and reinstalled 1.05, since when it has operated flawlessly."

Since then I have installed the 1.08 beta firmware which, touch wood, has been fine so far - although I'm not the Media server is working properly!
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: DementedBuddha on July 06, 2009, 05:48:45 AM
I posted about this on another forum but haven't received a response...

I was getting the pink light as well as the network path unavailable problem.  To make a long story short, it looks like Twonky was storing it's data files in var off the root folder.  I think this folder is a ram drive or something so it's not permanent storage, it's also very small.  Twonky would recreate its db files on every reboot and fill up this drive, which seemed to be causing havoc with my system. I created a symbolic link to the twonky files in var in a startup script and put the files elsewhere.  It seems to have solved my problem but it would be nice if someone else could confirm.  I think the pink LED might be related to system errors when the root folder has no disk space... just a theory though.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: rws8258 on July 06, 2009, 09:59:15 AM
Matt,

I've waited for some others to make some posts; now... I wanted chime in, once more, with my (refreshed) opinion(s)... Again, these are just my thoughts [grain of salt, eh?]...

First, let's consider that you actually have TWO problems here. What are they? Well, one is clearly the firmware on your Barracudas. The other, well, that's a bit more gray, or more correctly (in this case), pink.

Step 1) Separate the two problems.

Step 2) If your data is important to you, back up your data... IMHO, while separated from the DNS-323. Pull the drives and direct-link one directly to a PC. Back up your data and then flash the drive. Set it aside.

Step 3) Search this site for "pink". You'll find a few posts that may give you an idea of what your dealing with here. My suggestion? Reset the device to factory defaults. (Do it all. Do it all the way. That is to say, "graceful shutdown and hard restart"... E.g., shutdown cmd, pwr off, unplug n/w cable, unplug pwr, then wait for the electrons to die off.) Reverse the process. Flash the firmware to whatever ver. you want. Repeat the graceful shutdown/hard restart to verify your flash took.

Step 4) Install the freshly flashed HDD into Slot 1 (the one on the right), prep it up (part and format, etc.) -- DO NOT SET UP A RAID!!! If everything looks okay to you, COPY (not move) the data you backed-up (to the PC) before to the Barracuda through the LAN. Then, wait and watch... hours/days/whatever.

Step 5) When you're satisfied, i.e., no pinkage after working data back and forth... flash the other Barracuda (on a PC) and, in this case, I would wipe it, too. Install it in the left slot on the DNS-323, prep it up, and set up a nightly sync or copy routine, or whatever you want.

Again, I'm pretty new here and I am not an expert on this.... Just thinking out loud. Good luck.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: DementedBuddha on July 06, 2009, 03:50:12 PM
Hi rws8258,

I tried your approach a few times without success (note that my setup procedure was perhaps different than some peoples as I have twonky installed, which requires a different approach :) ).  A usual first strategy is to redo from scratch so long as it doesn't take too much time.  I kept getting the problem so I investigated further.  I'm really curious as to exactly why the LEDs are blinking purple/pink and why dlink support staff can't answer this question.  There was one theory that this may be a blend of blue and amber and that's why they'd never seen it.  I'm no color expert so I couldn't say, but it sounds possible I suppose.

I did some experiments and I'm pretty sure the root filesystem getting filled up can cause havoc with your system, including all of the symptoms mentioned.  Installing Twonky is a non-standard thing to do so you kind of expect to come across problems like this and have to troubleshoot them.  I fixed the issue by putting the Twonky datafiles elsewhere and everything seems very stable now.

I'm curious if anyone has had the pink/purple LED problem with the standard setup on the DNS-323.  Is there anyone on this thread that's had the problem without installing any "other" software?



Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: ECF on July 06, 2009, 04:04:37 PM
I have actually seen it before a few time but simply rebooting the unit resolved the LED issue. It seemed to just happen out of nowhere and remember that the unit has not been rebooted for quite some time. I do not know the cause of these incidents.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: rws8258 on July 06, 2009, 06:08:32 PM
Well, I assumed the reason for the pink or purple (or, more correctly, magenta; and since I've also heard here about white) was simply the result of "sequencing" the input(s) to the LED, thereby giving the "appearance" of a different color. In the case of RGB LEDs, blue gives blue, red gives red, and green gives green. But, when you sequence two or more of these input signals (at 25 ms, or faster), the naked eye "sees"  yellow, cyan, magenta, or white.

So, since we know what red means, and we know what blue means... Well, there ya' go.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: jdawg on July 06, 2009, 11:04:36 PM
For what it's worth, I just started getting the pink lights as well.. running F/W 1.5 with 2x 300 GB Maxtors in JBOD.  I think this is a firmware issue - the only thing I've changed recently is the firmware, otherwise, things have been running great - large files, used for backup with ViceVersa pro.  Again, no issues until recently.  Rebooting solves the issue for a day or two.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: rws8258 on July 07, 2009, 07:07:06 AM
BTW... No sarcasm intended; it's just that I haven't bothered searching around for a detailed schematic, etc.

Even so, we know this much... The circuit that drives the HDD Activity LEDs is capable of "sending" pink to the LED(s), otherwise we wouldn't see it. Is this a bug? I don't think so.

So, the question... brings us back to Matt's original post... Are there any similarities in the problems being reported when pink is displayed? Or, what conditions must be present to cause pink?
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: sylaan on July 07, 2009, 07:31:41 AM
I received pink once when twonky filled up the root partition so I think I that is one thing that triggers it.

However, after setting up the right symlinks, twonky never filled up the root partition again and I still got the pink lights. It happened once when I wanted to added my music folder to twonky. I have many thousands of MP3's there and twonky just choked I think, started trashing the hard drives in the NAS and I had to kill the process eventually. That's when the pink light appeared even though root filesystem was not full. The NAS was fully functional though. A reboot took care of the pink lights.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: jdawg on July 16, 2009, 04:41:52 PM
I did a quick "restore to factory settings" and my DNS-323 seems to be working again.  :)  I must have changed something in the configuration - I've been seeing a lot of posts on root directories for uPnP/iTunes functions.  I was playing around with this right before I started receiving the error, so this is a high probability root cause.  Just remember, if you do this, it also resets the default logon info (admin, blank password.)
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: hsimp on August 26, 2009, 10:22:46 AM
I had the Pink/Purple light on one drive only.  Testing showed that the partitions were the problem.  we repartitioned and formatted the drive.  I'll be reinstalling it later.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: AKT on September 01, 2009, 08:57:17 AM
I am having the same problem with my DLink 323... I have two Seagate 500GB drives which never exhibited the problem... Then I upgraded the software a couple time and also changed internet service provider (mention this only because Email does not work any more).... I use the drives for a period of time then the LEDs go Pink/Purple and the drives are not accessible from the network... I would then have to reboot the system and it would work well for a period of time (not sure how long... long enough to transfer a few hundred MB).
I hope DLink would post what is the meaning of the Pink/Purple LEDs... are they the same as the amber described in the manual.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: fordem on September 01, 2009, 06:48:00 PM
BTW... No sarcasm intended; it's just that I haven't bothered searching around for a detailed schematic, etc.

Even so, we know this much... The circuit that drives the HDD Activity LEDs is capable of "sending" pink to the LED(s), otherwise we wouldn't see it. Is this a bug? I don't think so.

So, the question... brings us back to Matt's original post... Are there any similarities in the problems being reported when pink is displayed? Or, what conditions must be present to cause pink?

The intent (as documented) behind the logic that drives the LEDs is to "send" either blue or amber - pink is not programmed, but results if both blue & amber are displayed together.

Is that the result of an undocumented, undesired logic state - ie - a bug?  That's actually the definition of a bug.

AKT - no - the pink/purple LEDs is definitely NOT the same as the amber described in the manual.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: rws8258 on September 02, 2009, 09:00:11 AM
Is that the result of an undocumented, undesired logic state - ie - a bug?  That's actually the definition of a bug.

Uh, Maybe I need to clarify my point... From what I've read here, it seems that when "pink" is being displayed, the hardware is functioning perfectly, because it is doing exactly what it is being told to do; and so, it's not a hardware bug.

HOWEVER, when the firmware/software tells the hardware to display red+blue (i.e., at the same time), you get magenta (pink, purple, not amber). This is a programming error, or "bug injection"... So, ultimately, as you said, it ends up being a "bug" to you and me, the consumer, the end user. And no, we don't like it (nor should we) because it's not documented and interferes with normal operation of the LEDs.

More importantly, this "bug" has been around long enough for D-Link to have done something about it. They need to take this bug and turn it around into a usable function, or defeat the conditions that could cause the event... without disabling normal operation of the LEDs, of course.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: fordem on September 02, 2009, 10:52:20 AM
Could you run that by me again - what is a hardware bug?

At this point - I don't think anyone knows definitvely what causes the pink/purple/white LED indication, making it impossible to state that it is NOT or can NOT be caused by a hardware failure.  I myself am not certain whether pink/purple/white are just personal interpretations of the same color displayed, or actually three different displays where the duty cycle of the signal driving the LEDs is different.

An inability to simulate or replicate the failure mode causes an inability to locate the problem - from anecdotal reports that I have seen, some of the failures have occured with combinations of specific disks & firmware, others have resulted from the use of unsanctioned, third party 'hacks', and you want D-Link to do something about it - they have a responsibility to deal with the first of this situations, but none for the second.

You hacked, you broke it - you fix it.

For the record, the one time I have seen a pink/purple/white LED indication it was triggered by removing a disk, which is a simulation of a hardware (ie. a disk) failure - how does that fit in with your theory?
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: unnameable on September 12, 2009, 04:46:04 PM
This problem occurred to my DNS-323 this morning at 04:12AM.
Yesterday at 11:00 PM I lauched a complete mirror from the DNS-323 to an other NAS using the "lftp" client. During the nigth I observed that both HD's blue led became pink while the network blue led continued to blink. This morning at 09:00 AM, the DNS-323 was unacessible by samba, but accessible by telnet. The lftp task was alive, then just killed it. In the e-mail I received this at 04:12 AM:
------------------------------
Left Hard Drive Has Failed
Right Hard Drive Has Failed

Sincerely,
Your DNS-323
-------------------------------
In the target NAS were files copied until 09:XX when I killed the lftp task.
In the status page of the DNS-323 the information about the installed HD "PHYSICAL DISK INFO: " was: no drive appears (blank table) and I remember that all other informations ok also:

Volume Name:    Volume_1
Volume Type:    RAID 1
Sync Time Remaining:    Completed"

but I'm not sure about :

"Total Drive(s):"

"Total Hard Drive Capacity:"
"Used Space:"
"Unused Space:"

I don't remember. In my mind these rows wasn't in the status page, but I'm not sure....

After a reboot the HD's led was blue.

During 02:34 AM to 04:42 AM the DNS-323 was copying 5 dvd iso images (debian-502a-i386-DVD-X.iso).


This seems a software problem.... It's strange that something happen in both drives in the same instant, without a tunderstorm and without breaking the tranfer.    

When I have time I try to check if in any of the tranfered dvd image is valid or corrupted.

Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: neuwirth on September 19, 2009, 09:29:31 AM
I have been experiencing the same problem.  Firmware at 1.07 level.  I have two identical Western Digital 750GB drives
installed. 

1 WDC WD5000AACS-00ZUB WD-WCASU0852725 500 G 
2 WDC WD5000AACS-00ZUB WD-WCASU0877102 500 G

  When the lights turn Magenta (the combination of blue and red), I get a nasty write protected, talk to your system administrator message.  With Windows Explorer I can display the directories, but not the files themselves.  I can log into the DNS323 firmware and do a reset of the unit and everything is fine again.  The drives are configured in RAID 1, so all my data is at risk if both drives really fail at the same time.  I installed the drives when I purchased the DNS323 over a year ago.  At that time I configured the storage as two separate drives.  A couple of months ago I upgraded the firmware to 1.07 and in the process backed up everything and reformatted the drives for RAID1.  Since doing this the 'magenta light condition
has appeared twice.  After reading the numerous posts about this problem, I believe another firmware upgrade is needed to fix the problem because something in the firmware senses a false drive failure.

This item in the forum has been around for quite some time.  I see different levels of firmware, different brands of disk drives and no real response from D-Link.  The common thread seems to be the RAID-1 configuration.  I never had the problem before using that option.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: jtrevill on October 14, 2009, 02:50:31 AM
Sorry, I know this is an old thread, but I've probably recreated the issued again as well... 

I have been trying to get my Upnp working on the 323 with my XBox 360.  Saw numerous posts about not being able to see the 323 with the XBox - with suggestions of restoring to default, and enabling Upnp AV Server.  I did this - and can now see the 323 with the Xbox.  However, if I try to "refresh", I get the above described lights - Everytime. 

I had been running 1.07, but after getting the weird colored lights, went back to 1.06 with the same result.  The status of the refresh is only up to around 30% or so, however, shows succesful when I noticed the lights are "weird". 

Here are my specs - and I'm not using any hacks at all:



Total Drive(s):  2
--------------------------------------------------------------------------------
Volume Name:  Volume_1
Volume Type:  RAID 0
Total Hard Drive Capacity:  980806 MB
Used Space:  176471 MB
Unused Space:  804335 MB






Slot Vendor Model Serial Number Size

--------------------------------------------------------------------------------
 
1 WDC WD5000AAKS-65TMA WD-WCAPW1080569 500 G 
2 WDC WD5000AAKS-00TMA WD-WCAPW1540045 500 G



Any thoughts?

Thanks!

Jason
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: flickster99 on October 14, 2009, 03:26:58 AM
Hi all

This is basically the gist of what happened to me here:

http://forums.dlink.com/index.php?topic=8600.0

Although I now see that the lights were pink/purple and not amber colour.

I have 2 identical Seagate ST31000340NS 1Tb drives and had been configured as a RAID1 unit for 18 months now without a hitch - and going from f/w 1.03 through to 1.06 without a hitch either - even with fun_plug telnet to allow me to run TwonkyServer v4.x.

Then I upgrade to 1.08B05 as that's all the Australian site has and I get the pink/purple lights and the message that the RAID has degraded, and all sorts of issues with the GUI not listing the HDs correctly. I mounted one drive in my PC and got extra copies of all the files off it, and flashed back to 1.06 and I am now reformatting the RAID1 disks as I type.


There simply HAS to be a software issue with 1.08B05 - what else would cause all these same symptoms??? Is it fun_plug and Twonky???

[Up to 42% on reformat]
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: flickster99 on October 14, 2009, 11:09:39 PM
Reformat failed overnight!!!!!

Have to try again some how. Disks work perfectly in a PC but not in the NAS ever since I dabbled with 1.08B05!!!!

Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: jtrevill on October 24, 2009, 10:33:32 PM
I posted this below a couple of weeks ago or so, however, someone decided to hijack my post and I didn't see any responses..  I'm having this continued problem as well below:
Figuring that I couldn't get the Upnp server working, I've since tried other approaches...  today I even tried the Twonky, but as soon as I attempt to us it - I get the same crazy colored amber lights...
Has anyone had luck with this? 


----------------------

Sorry, I know this is an old thread, but I've probably recreated the issue again as well... 

I have been trying to get my Upnp working on the 323 with my XBox 360.  Saw numerous posts about not being able to see the 323 with the XBox - with suggestions of restoring to default, and enabling Upnp AV Server.  I did this - and can now see the 323 with the Xbox.  However, if I try to "refresh", I get the above described lights - Everytime. 

I had been running 1.07, but after getting the weird colored lights, went back to 1.06 with the same result.  The status of the refresh is only up to around 30% or so, however, shows succesful when I noticed the lights are "weird". 

Here are my specs - and I'm not using any hacks at all:



Total Drive(s):  2
--------------------------------------------------------------------------------
Volume Name:  Volume_1
Volume Type:  RAID 0
Total Hard Drive Capacity:  980806 MB
Used Space:  176471 MB
Unused Space:  804335 MB






Slot Vendor Model Serial Number Size

--------------------------------------------------------------------------------
 
1 WDC WD5000AAKS-65TMA WD-WCAPW1080569 500 G 
2 WDC WD5000AAKS-00TMA WD-WCAPW1540045 500 G



Any thoughts?

Thanks!

Jason
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: jtrevill on October 25, 2009, 12:38:47 AM
Just in case anyone is having the same problem... 

I used the "Restore To Factory Default Settings." on the Tools - System page...  This did not erase any content and appears to have resolved my amber light situation.

Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: eerikh on November 23, 2009, 12:47:48 PM
If somebody is still suffering this "light problem" here is my solution:
I changed the UPnP server and iTunes server location elsewhere from root -diretory: the DNS behaves as is should be: silently serving me and not running all the time and finishing with disk failure with amber (pink&purple) leds on.
This problem came when I updated firmware from 1.03 to 1.07. (Now I have 1.06).
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: Clayton on November 26, 2009, 11:28:19 AM
Just had the pink light issue, took the drive out and plugged it into another computer and SMART was tripped on the drive as over temperture 70 degrees C, same 1.5TB drive with CC1H firmware both running in RAID1, running a test on the drive now for bad sectors/blocks and hasn't detected any problems yet at 15% will let you know the outcome after it has finished
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: fredrokk on December 21, 2009, 11:38:02 AM
Just got a pink light on the right drive, when i tried to connect from my pc it showed both drives (caviar green 1gb) completely empty(!), Did a hard reboot and at the end the fans went nuts, but after a few sec all is blue again and the files are visible again. Guess it is a nice warning for me to back up again, but I do not like the idea of both drives (no raid) chrashing on me :/

I have no addons running, no unpn or itunes server, running 1.8:5
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: bpappin on January 03, 2010, 01:52:29 PM
I too am having this pink LEDs issue as of upgrading to 1.08.

If you check the status screen once it happens, you can see that the OS can't see the drives and the shares are not accessible over the network. Rebooting brings them back (until it happens again).

This is clearly a firmware issue and since this devices backs up the stuff here that I never want to lose, I'm starting to look for other options.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: Gats on January 08, 2010, 03:21:09 PM
I guess I found the reason at the origin of this issue.
If you upgraded to a new firmware 1.06 or 1.07 and if you are using UPNP functionality, I guess that (like me) you defined the complete drive as root folder (or a folder with a lot (lot, lot, lot, etc.) of files). I bet that there is an issue when the amount of files to manage exceed a given magic number. In this case the behavior of our favorite dns 323 is unexpected and both drives are marked failed. That is why this is not documented (Note: led color is not amber, but pink or purple --> please change the documentation). Perhaps there is an indexing process that fails in out of memory error or something like that, because when I changed the folder by a one containing few files, after a short refresh time I thought that santaclause was alive. Both of my drives where blue and ready.
It's amazing, no?  :D

ps: I'm a french guy and my english in not perfect. hope my explanation will help.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: Gats on January 08, 2010, 03:34:58 PM
Remark: I upgraded the firmware to use the upnp functionality with my ps3. I really tried the upnp functionality after the upgrade (support of ps3 since 1.06).

Perhaps the problem is reproductible in previous versions.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: tommatu on February 18, 2010, 11:26:08 AM
Hello everyone I had the same problem, I upgraded to Firmware 1.06 so that my windows 7 sees the DNS and then a few weeks later the pink/Purple light started flashing. I no longer had access to the mapped drives. Since this is based of the ext2/3 files system I needed to get my important files off the drive and test to see if that is true what people are saying that the lights mean the drives are going bad. This is NOT true!!!! If your a windows user please download DiskInternals Linux Reader 1.1 http://www.diskinternals.com/linux-reader/ with this program you can mount and use a Linux partition since the DNS-323 device makes the disk a Linux disk then the only way to access data off it is by having a Linux system or using this program. Also this will allow you to test the disk to make sure that its not bad.

Now having access to the disk you can put the (fun_plug) script file into the disk and enable the TELNET option to login to the actual Linux system OS on the DNS-323 with that you can set many options and see what is set and what is making the DNS-323 go off with the pink/Purple lights. Currently I'm working on a fix for this and it might take me few days but look into this. I hope this helps some.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: Correzpond on April 29, 2010, 07:38:23 AM
In my case this behaviour was caused by an apparent incompatibility between Firmware v1.08 and TwonkyMedia Server NAS v5.1. I was able to the disable Twonky NAS server by restarting the DNS-323, then during the brief period (maybe 1 min) between the DNS323 appearing normally on my network (i.e. with regular blue lights) and it starting the onboard Twonky server (i.e. when the pink lights starting flashing and the device would disappear from my network) quickly navigating to the location of the starttwonky.sh file (in the case my DNS323 this was \\DLINK-NAS\Volume_1\starttwonky.sh) and changing the name of the file to starttwonky.old and restarting the DNS323 again.  Deleting the .sh file would probably have the same effect but renaming works quickly. I then uninstalled TwonkyMediaServer Server 5.1 and installed TwonkyMediaServer 4.4.18 which works fine (only blue lights on the DNS323). Hope this might help others who have the same or similar issue due to an incompatible media server app.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: claudiu37 on May 15, 2010, 05:42:29 AM
HI Guys!

I had the same problem with the purple/pink LED light. I also had problem mapping the drive. I solved all these issues with a lot of surfing on many forums. Anyway the problem with the pink/purple color is solved like this: You have to log in to your webbrowser NAS and format your disk by choosing RAID1 dont just delete the files manually. BE also sure you have the latest uppgrade on your NAS and router.

IF you want to map your drive just write your IP adress that the router gave your NAS for example \\192.168.0.175\Volume_1 and then klick ok. IT works every time.



[/quote]
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: essentis on September 12, 2010, 04:58:28 AM
Hello everyone,

Just want to confirm the solution to the pink/purple lights problem. I encountered the problem a long time ago and i thought it was just firmware issue. Pink/Purple lights will show and the DNS is unaccessible, need to restart the NAS to be accessed again. My old firmware version was 1.06 when it started occuring. After i was able to backup my whole file and updated to 1.08, still got the problem.

Gats explanation regarding having too many folders on the root (Volume_1) seems to be the reason why it's giving that pink/purple light. So i moved the folders and structured it so that there are now around 11 folders in Volume_1. As of now (after 4 hrs.) the DNS is still on blue light. As an added bonus, connection speed has improved a lot!

Let's hope it holds out as its only now that i'm beginning to see why the DNS is a favorite!

Also, kudos to claudius37's  advice on mapping the dns using the IP address first (\\192.168.0.175\Volume_1)....works like a charm...

Thanks a lot for the help and post in your solution if it works for you as well.....building a consensus will help confirm the fix and make it easier for those who got the same problem!
     
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: cnsIT on November 02, 2010, 08:10:50 AM
@essentis xor @Gat xor others
 
 Hi I have a small computer business and I just installed the DNS-323 at two of my clients and so far loving the product. However one client now has a blue/amber(Pink/Purple) light as described. Nothing seems to be affected.

 First has this been resolved?

 I'd like a bit more detail to the tried solution(s) I'm not sure how you restructured your folders in order to try for myself, or the mapping to IP address instead.

 First on the '\Volume_1' I have four sub-folders. Everything seemed fine for at least two days, till I think one of the office users did a full MS backup to their sub-folder folder. +/-33GB

 '...\Bo Backup\' 33GB
 '...\Taff Backup\' 66GB
 '...\My Book\' 5.4GB everything that was on the My Book
 '...\Shared\' 8GB?

 Second this coming Friday I will be working on my other client's network and DNS-323, which currently has four sub-folders and no blue/amber(pink/purple) light, just blue lights.

 Both clients are not mapped to IP.

Thanks,
cnsIT
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: jamieburchell on November 02, 2010, 09:18:16 AM
There's a possibility that the drive could be bad/failing. Have you tried scanning the drive with the manufacturer's diagnostics. You might also post the drive's SMART values if you can.
Do you have your drives in a RAID configuration or standalone?
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: cnsIT on November 02, 2010, 10:27:13 AM
Both clients are RAID 1

I can check SMART values later this evening.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: dosborne on November 02, 2010, 11:55:01 AM
Filling the root filesystem can also cause the purple lights which doesn't necessarily mean there is a hardware issue. Filling /tmp for example.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: cnsIT on November 02, 2010, 04:53:32 PM
Okay

 I've got the DNS-323 setup on my bench.
 First start {
  network light came on
  right and left lights blue on then they blink back and forth - then > they blink together - then >
  network light  goes off
  } - Note thinking they might be syncing
  Checked IP registered on router but no connection.
  Note: left up like this for 30 minutes or so.
 
  Second shutdown restart. Same result but was able to get to the web admin page before network light on DNS-323 went out.
  Note: left running like this for 17 minutes or so.
  Third shutdown restart, ah ha, network is now staying up and right and left light blinking together.
  Upon inspection Sync Time Remaining:    152.4 minute(s)/b] Tuesday 19:53

  Other Info:
  1    WDC    WD10EARS-22Y5B1    WD-WCAV5F817109    1000 G    
  2    WDC    WD10EARS-22Y5B1    WD-WCAV5F801945    1000 G

  I would like to look at the SMART data soon as the syncing completes.
 
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: cnsIT on November 02, 2010, 04:56:18 PM
Other Current DNS-323 Info:

Current Firmware Version :     1.07
Firmware Date :     03/27/2009
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: gunrunnerjohn on November 02, 2010, 05:36:50 PM
Well, I'd upgrade to 1.08 to start...
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: cnsIT on November 02, 2010, 05:47:52 PM
I'm about to look into the firmware upgrade. Is there a list of the fixes in 1.08?
First things first.

Okay, also note: When I went to my clients office. He was shutting down for the day, shutdown PC, and pow before I could say anything he hit the power switch on the Surge protector. I asked him if he did this everyday. He replied am I not suppose to. *sigh I told him it wasn't his fault and I should have paid more attention to his setup. I gave him the proper shutdown procedure and its also going on an UPS I just tested.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: cnsIT on November 02, 2010, 06:33:33 PM
Okay I looked into the firmware update 1.08 and 1.09, I also noticed the clock off an hour, behind.
Sync Time Remaining:    88.1 minute(s)
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: cnsIT on November 02, 2010, 06:39:35 PM
Question, while the DNS-323 is syncing what would happen if the user tried writing data? Could that cause a blue/amber(pink/purple) light?
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: cnsIT on November 02, 2010, 08:31:49 PM
Sync Time Remaining:    Completed
No blue/amber(pink/purple) light

Going to shut down and look at the SMART
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: cnsIT on November 02, 2010, 08:54:59 PM
Left Hard Drive, this was pink
smartctl 5.39.1 2010-01-28 r3054 [i486-slackware-linux-gnu] (local build)
Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Device Model:     WDC WD10EARS-22Y5B1
Serial Number:    WD-WCAV5F801945
Firmware Version: 80.00A80
User Capacity:    1,000,204,886,016 bytes
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   8
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Tue Nov  2 23:43:27 2010 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82)   Offline data collection activity
               was completed without error.
               Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)   The previous self-test routine completed
               without error or no self-test has ever
               been run.
Total time to complete Offline
data collection:        (21300) seconds.
Offline data collection
capabilities:           (0x7b) SMART execute Offline immediate.
               Auto Offline data collection on/off support.
               Suspend Offline collection upon new
               command.
               Offline surface scan supported.
               Self-test supported.
               Conveyance Self-test supported.
               Selective Self-test supported.
SMART capabilities:            (0x0003)   Saves SMART data before entering
               power-saving mode.
               Supports SMART auto save timer.
Error logging capability:        (0x01)   Error logging supported.
               General Purpose Logging supported.
Short self-test routine
recommended polling time:     (   2) minutes.
Extended self-test routine
recommended polling time:     ( 245) minutes.
Conveyance self-test routine
recommended polling time:     (   5) minutes.
SCT capabilities:           (0x3031)   SCT Status supported.
               SCT Feature Control supported.
               SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   131   129   021    Pre-fail  Always       -       6441
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       37
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       53
 10 Spin_Retry_Count        0x0032   100   253   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       10
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       7
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       297
194 Temperature_Celsius     0x0022   112   104   000    Old_age   Always       -       35
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   200   200   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]


SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: cnsIT on November 02, 2010, 08:56:11 PM
This was the right. Blue
smartctl 5.39.1 2010-01-28 r3054 [i486-slackware-linux-gnu] (local build)
Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Device Model:     WDC WD10EARS-22Y5B1
Serial Number:    WD-WCAV5F817109
Firmware Version: 80.00A80
User Capacity:    1,000,204,886,016 bytes
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   8
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Tue Nov  2 23:48:16 2010 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82)   Offline data collection activity
               was completed without error.
               Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)   The previous self-test routine completed
               without error or no self-test has ever
               been run.
Total time to complete Offline
data collection:        (21300) seconds.
Offline data collection
capabilities:           (0x7b) SMART execute Offline immediate.
               Auto Offline data collection on/off support.
               Suspend Offline collection upon new
               command.
               Offline surface scan supported.
               Self-test supported.
               Conveyance Self-test supported.
               Selective Self-test supported.
SMART capabilities:            (0x0003)   Saves SMART data before entering
               power-saving mode.
               Supports SMART auto save timer.
Error logging capability:        (0x01)   Error logging supported.
               General Purpose Logging supported.
Short self-test routine
recommended polling time:     (   2) minutes.
Extended self-test routine
recommended polling time:     ( 245) minutes.
Conveyance self-test routine
recommended polling time:     (   5) minutes.
SCT capabilities:           (0x3031)   SCT Status supported.
               SCT Feature Control supported.
               SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   157   127   021    Pre-fail  Always       -       5116
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       95
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       201
 10 Spin_Retry_Count        0x0032   100   253   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       8
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       6
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       997
194 Temperature_Celsius     0x0022   114   104   000    Old_age   Always       -       33
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   200   200   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]


SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: cnsIT on November 02, 2010, 10:30:26 PM
Okay last thing before heading home to bed. Blue lights still good, but default ip is not working through router. After fussing with it and connecting directly, finding I had a split cable... err very tired now. I updated the firmware.

Now I connected to my router and it got the new address and I can now see it on the network. I'll leave running over night, check in morning. It's on my UPS.

Oh and the Time is now showing correct.

Plus like some of the updated settings.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: jamieburchell on November 03, 2010, 07:31:44 AM
The good news is, your SMART reports look absolutely fine.
The bad news is, you probably need a vacation now.

I would guess that if the DNS-323 was switched off without a proper shutdown, then it's possible that data corruption occured and/or the RAID went out of sync. Hopefully this has been resolved by the rebuild.

Incidently, in FW version 1.08 the EXT3 file system is supported. It's more robust than EXT2 as it has journalling support (like transactions). You'd need to reformat the drives to have the choice of running EXT3 however.

If you're still having issues, a factory reset is recommended. Especially after a firmware upgrade.

If you're paranoid - you might also consider running the SMART long tests on both drives to do a full surface scan on them.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: cnsIT on November 20, 2010, 11:02:02 AM
@All

  Well checked in the other day and everything looks good. no blue/amber(pink/purple) light.

  It's been getting proper shutdowns and is on a tested UPS.

@jamieburchell

  Yeah right vacation. EXT4 support would be nice.

  I am paranoid, over 10 years of financial data on that sucker. I ran the SMART long test on both drives.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: rhysee on November 22, 2010, 04:01:57 PM
Hi cnsIT , I noticed you are using model  WD10EARS  drives..

I doubt this is reflective of your issues , most likely your customer giving the power switch a flick every night is the real culprit.



http://forums.dlink.com/index.php?topic=12977.0

Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: cnsIT on November 23, 2010, 05:45:01 AM
@rhysee
  Thanks for the link, I will keep this in mind. I thought I did my research and just finding these out.

  I'm sure it was the client, however I'm not ruling any other possibilities. Could have been gama rays for all I know.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: HairyOne on May 28, 2011, 08:40:09 PM
If the 'pink' lights are hard on - the drives are in standby mode!!
access the drives - or access the address for the 323 - within 10 seconds the lights go out!!
and the drives are accessible again and the light go back to 'Blue'. ;D
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: fordem on May 29, 2011, 04:14:32 AM
If the 'pink' lights are hard on - the drives are in standby mode!!
access the drives - or access the address for the 323 - within 10 seconds the lights go out!!
and the drives are accessible again and the light go back to 'Blue'. ;D

Nope - when in standby the drive light(s) should remain on (blue) and the blue backlight on the power button should turn off.

Amber drive lights are a drive failure indication.  Pink lights are "undocumented" and believed to be a result of the blue & amber LEDs being flashed simultaneously.

Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: 47th_ronin on May 29, 2011, 10:08:50 AM
ahem, login to your dns-323, type command df and press enter. you might see something like this:

ronin@paks_kaks:~$ df
Filesystem           1k-blocks      Used Available Use% Mounted on
rootfs                    9911      7689      1710  82% /
/dev/root                 9911      7689      1710  82% /
/dev/loop0                5760      5760         0 100% /sys/crfs
/dev/md0             476852744 441402072  35450672  93% /mnt/HD_a2
/dev/sda4               497861      1974    495887   0% /mnt/HD_a4
/dev/sdb4               497861        85    497776   0% /mnt/HD_b4

you should look at rootfs use %. I got purple lights when I installed twonky buttwards and under certain conditions (playing .flac files on my wdtv live over network) rootfs was filled up with temporary files. when that happened, lights went purple and weird things started to happen. it has nothing to do with physical drives. rootfs resides on virtual drive in memory, does it not? or at least it has really small space allocated to it..
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: dosborne on May 29, 2011, 11:06:33 AM
I had a similar situation a while ago. / filled up (actually /tmp as I recall) and I had the purple LEDs. Cleared the files, rebooted and has been normal ever since.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: HairyOne on May 30, 2011, 04:57:14 AM
further sorry!
I have 3 DNS-323's, each with 2x 1T drives, and reach running ffp.
2 DNS323s don't ever come up with the pink lights - I've turned drive standby off!!
and the third device - my play machine (MPM)!
MPM has the two drive lights and the power light that go hard on pink and stay on when the drives go into standby, after attempting to access the drives, the lights go out and (about 5-6 seconds and you can here the drives click on), all go normal blue.
I also have to say that I recently loaded some new software, and it kept running out of room, as it was trying to store a rather large file (5meg) into /tmp, instead of /ffp/tmp.
My 'pink' lights appeared after that event, and still continues today (even after the /tmp problem has been fixed).
The relationship between the two? I think I may have been holding my tongue to the left of my mouth, as the wind blew from the east!
I have no idea - but that is what is happening - I have NO drive problems, (all tests) I have had a 1T drive fail after 2 weeks ( about two years ago now) and the light was flashing orange, replaced that drive, but not even in this new pink machine!
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: nightshocker on June 25, 2011, 09:12:48 AM
hi all. i just got this problem with the pink lights.

so this is how i think it happened.
i had an old 500g drive that was formatted for dns323 and i forgot what was on it. so i turned off the dns323 took out the 1.5T and put in the 500G.

after doing so the dns323 was fine for about 20min then it went pink. i can access the web interface but not the drives. sometimes the drives shows up on the info page and sometimes there are lines (-) where the info should be.

i have upnp enabled.(i think this is making it fail)

i think i fix it by resetting to defaults. but i have not enabled upnp yet.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: dcars on July 31, 2011, 05:39:46 PM
its seems that this issue was first noticed way back 2009 (looking at the first post), has anyone reported this to dlink? i had this issue also and looking at their support website, there hasn't been a firmware update since 2/26/2010 (south east asia). i agree to one of the guys here that it has nothing to do with the physical drives. i've tried several hard drives of different capacities. all encountered the same issue. it usually happens when i'm doing large file transfers (Gb's of data) to and from the device. if there hasn't been a fixed for the past 2 years, does this mean that dlink has aleady given up support for this product? could this also mean that this device has already reached its EOL? i still see stacks of this from a local computer store. i'm running on the 1.08 firmware in order to support 2TB drives. i didn't bother calling them for help because i'm sure none of the phone reps wont be of any help. this has to be taken to their engineering or firmware development team for proper action. this issue has caused us considerable time and effort trying to safe keep our precious data. i hope that dlink will give due action to this issue.
Title: Re: Problem with Pink/Purple drive lights on DNS323
Post by: McPillager on August 01, 2011, 01:00:16 AM
Haha,

in your dreams.

You can find the resignation post of the dlink's official representative (and forum moderator) here (http://forums.dlink.com/index.php?topic=38921.msg130470#msg130470).  Dlink has abruptly stopped development of the 1.10 version and won't release a final version any time soon, IMHO. It is a total mystery to me why people continue arguing whether this device is still supported or not. It is NOT, obviously.

Another fantastic observation is the fact that this device's software acts RANDOMLY. Take a look at the problems posted by users in this forum if you don't believe my word. For example, I've had anonymous share access working fine for quite a while after upgrading to 1.08. As soon as I added a new user to the list, the software suddenly woke up and decided that "Hey, I am version 1.08, anonymous access is not supposed to be allowed!", asking for username/password from this moment on. I am not a linux fan but I would have never believed it can be programmed to behave in such an irrational way if I haven't seen it with my own eyes.