D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DIR-636L => Topic started by: mikkimus on March 24, 2014, 11:11:28 AM
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HW version A1.
FW version 1.01 (Shipped. Upgraded to 1.04 straight away after the wizard was done. I have done countless of hard resets with a pen, AND in the configuration utility. AND reloaded firmware twice)
ISP; Cable, in bridged mode. Works perfectly when connected to a single pc.
The problem is that after about a certain amount of time (about a 24hrs) I can't access the configuration utility locally. It just dies. And no, forget browsers and addons. IE, Firefox and Chrome on pc or mobile does not work.
Now, I have tried FurryNutz tips&tricks/stickies in various threads but to no avail.
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Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)
- What region are you located?
- Was a Factory Reset performed before and after any firmware updates then set up from scratch?
FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)
- Was the router working before any firmware updates?
3rd Party Security Software Configurations
- Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Web Browser Configurations
What browser are you using?
Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again.
Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
Clear all browser caches.
Be sure to log into the Admin account on the router.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection
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Region: EU
We can eliminate Web browsers and 3rd party security software.
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If any of the suggestions fail to resolve this, I recommend that you phone contact your regional D-Link support office and inquire about this...Issue maybe a configuration issue or unit maybe defective.
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I downgraded from 1.04 to 1.03 yesterday and it seems to have fixed the problem
Can still access the config utility after being on for over 24hrs.
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Glad you got it working.
I recommend that you phone contact your regional D-Link support office and inquire about this...Issue maybe a configuration issue or FW maybe defective.
Your link was removed. Please do not post links to 3rd party sites for FW. Only D-Link official web sites are supported for FW files. If you got v1.04 from this same place, it's possible that this FW file is not official and could be corrupt or had been modified. Only use FW files from official regional D-Link support sites only.
http://www.dlink.com/uk/en/support/product/dir-636l-cloud-gigabit-router-n300 (http://www.dlink.com/uk/en/support/product/dir-636l-cloud-gigabit-router-n300)
Thank you.
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I got 1.04 from the Official D-Link website.
I could not find older versions of the firmware on the official D-Link site, only the latest 1.04. That's why I resorted to 3rd-party sites.
Could you direct me to a link where I can download official older firmware versions of this device?
Thanks for your help FurryNutz. Sorry if I was a bit snippy in the op. I was frustrated and about to give up this device.
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ftp.dlink.eu/Products/dir/dir-636l/driver_software/ (ftp://ftp.dlink.eu/Products/dir/dir-636l/driver_software/)
or
http://tsd.dlink.com.tw/downloads2008detail.asp (http://tsd.dlink.com.tw/downloads2008detail.asp)
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Beautiful :) Thanks again.
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I don't see v1.03 any where...I guess if it's working, you might keep it for now.
When you applied the v1.04 FW, did you follow the FW update process?
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I did follow the FW process.
I failed to mention one thing though. In addition to the login problems of v1.04, the wizard never completes, it hangs on 'Testing your Internet Connection'
Did some testing on your links. Since v1.03 is not available I tried out v1.02. It completed the wizard with success like the 3rd party version 1.03 I downloaded. So I'm thinking v1.04 is buggy?
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Ok, I presume v1.04 has issues...if v1.02 is working well, keep that going.
I'll pass this along to D-Link and hope they will get it to your regional D-Link dev for review.
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
I'll post back if I hear anything.
Enjoy for now.
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For posterity:
Internet Service Provider and Modem Configurations
- What ISP Service do you have? Cable or DSL?
- What ISP Modem Mfr. and model # do you have?
- Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
- What ISP Modem service link speeds UP and Down do you have?
- Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended. (http://en.wikipedia.org/wiki/CAT6)
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Sounds good FurryNutz.
It's a 'live device' according to D-Link. So I'm hoping we get a fully working firmware soon?
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For posterity:
Internet Service Provider and Modem Configurations
- What ISP Service do you have? Cable or DSL?
- What ISP Modem Mfr. and model # do you have?
- Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
- What ISP Modem service link speeds UP and Down do you have?
- Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended. (http://en.wikipedia.org/wiki/CAT6)
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Cable 50/5, dynamic ip adressing.
Cisco EPC3010
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Thank you.
Let us know if you phone contact them and if you get any info. I passed this onto D-Link and they should pass it along it your region. I probably won't hear anything back. I will post if I do.
Good luck and enjoy for now.
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It's been a week or so of testing, and v1.02 and v1.03(unofficial download) works great.
However v1.02 has issues with upnp, so I went back to the unofficial v1.03 which can't be found on D-Link servers. upnp works in v1.03.
v1.04 is supposed to fix vulnerabilities in upnp apparently.
I'm curious if anyone is running this device on v1.04 without problems?
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Any news from the front Furrynutz?
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I haven't heard anything and I suspect that I won't as this is a regional issue as this time and FW issue as you don't experience any issues with going back to v1.03.
Have you phone contacted your regional office about this yet?
One thing you can try, follow this and reload v1.04 and see if you still experience the issue:
Emergency Recovery Mode (http://forums.dlink.com/index.php?topic=44909.0)
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Yeah, but I'm on the UNofficial v1.03 download, which works great, like the official v1.02 did.
But official v1.02 has problems with upnp and v1.03 has security problems.
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I know...it would be worth a test of the v1.04 using the recovery mode. You can always go back to v1.03 if this fails. ;D
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Let us know if this works or not. Might have another solution to try.
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Will try Emergency Recovery Mode and report back.
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Let us know how it goes. ;)
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ERM did not solve the problem :(
Same issues, the wizard hangs on v1.04 and config. utility dies.
I'm back on v1.03
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Sent you a PM...
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Ok so there seems to be an issue with v1.04 for sure.
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email. Let them know the prior versions you have tested don't exhibit this and then ask them if there is any newer official versions that will fix this. I believe that there maybe some FW that does. Have them check there TEMP site. ;)
Let us know how it goes.
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Contacted my regional D-Link support on the issue and said that v1.04 is most likely buggy and directed them to my thread. They said there is v1.05 in the works but not officially released. But soon they said.
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Awesome, Thank you for sharing this information and hope they will get it posted soon for others that see this same issue.
Enjoy. ;)
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Yeah it's awesome. Pretty soon this device will work officially.
What's not awesome is the propaganda of support. Don't be gullible like me and do PHONE CONTACT even after the issue is somewhat resolved.
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We only recommend using phone contact for more immediate help, support and information. We've experienced some level of user dissatisfaction with using email support. Some email support may take longer than what users may need as well. Thus we as forum users, recommend phone support. Each D-Link region handles there own policies and ways of handling support. Thus each region has different methods and possible fees that maybe incurred. Some regions have limited free support after you buy a new product and some may have a fee. We don't keep this information here in the forums. Users are encouraged to check there perspective regional support sites for information regarding this before contacting D-Link support. Users need to determine and are encouraged to use phone or electronic support that best fits there needs. Again, we are here in the forums to help users out as much as possible to maybe help prevent contacting D-Link support as an alternative. If and when all help has been exhausted, or identified problems that can't be fixed here in the forums, will we commend taking the next step in contacting D-Link support, either via phone or email.
Glad we could be of help here.
Enjoy.
;)
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Because the issue was found to be not forum fixable sir. They are not calling me, they are calling D-Link official support.
Also when contacting D-Link support, using phone support is probably requires phone contacting like when in need RMA support or to talk with someone in person. Again, it's up to the user to use either method. There is no propaganda agenda here. I personally will use phone support for any of my needs. I just like talking to someone directly and getting immediate feed back rather that waiting for email response.
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Well, OK then ;)
You have a point in that phone support is faster than email/web support, but phone contact costs money in my region and probably all other regions as well.
My thought was that you had confirmed that v1.04 is most likely buggy in my region, and that you upped the issue through the right channels. Meaning I wouldn't need to phone support.
When I talked to Per he mentioned that D-Link USA and D-Link EU are not same thing. Did he mean support/device hardware differences or are the two different companies? With different owners?
This device in question is identical in hardware and software in both regions? Yes?
Well, anyways, sorry for the... you know :) I want to believe you.
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Like I said before, with in D-Link company from what I know, each region handles products and support differently. This is also due to each regions different governments laws and rules which differ from country to country and are not the same. Our WiFi rules differ from your regions rules. So yes, the HW maybe the same however FW will be different. I don't have specifics on what HW maybe different as that is IP of D-Link and not made public. They carry that information. Again, each region does something different due to many factors that I don't have all the info on. It's just that way.
If you don't believe me then you can always contact D-Link and ask them. I think you already have this information though. ::)
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I would like to add that this forum is designed primarily for United States support, but we do our best to offer support to members who live in other regions around the globe, including those with D-Link products not sold in the United States. As a blanket statement we usually encourage members to use the toll free technical support number for issue escalation, as the vast majority of members on this site live in North America.
Here's a statement I have posted in our FAQ section
While posting issues in this forum is a great means of sharing information with other members and notifying D-Link of issues, D-Link escalates issues for resolution based on the volume of calls received through the official D-Link support desk. If D-Link receives a large number of calls pertaining to the same issue, that issue is more likely to be escalated as a problem for investigation and resolution. As such, in addition to posting issues in this forum, forum members are encouraged to call the toll free D-Link support desk to report their issue: 1-888-851-6464.