• April 22, 2018, 04:43:44 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: False Alarms?  (Read 429 times)

asrtaylor@shaw.ca

  • Level 1 Member
  • *
  • Posts: 14
False Alarms?
« on: March 19, 2018, 09:53:13 AM »

For about the pas 2 weeks, both my 5222l and 2330l have started to give false motion alarms.  The strange thing is both cameras which are in different parts of the house, alarm at the same time.  This seems to occur every 5 minutes as well.

Really weird, designed absolesence by d-link now that the cameras are out of support?
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 44898
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: False Alarms?
« Reply #1 on: March 19, 2018, 11:07:54 AM »

Was FW updated recently? Any changes to the cameras configuration or network configuration?
What is the sensitivity set for now?
Logged
Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

asrtaylor@shaw.ca

  • Level 1 Member
  • *
  • Posts: 14
Re: False Alarms?
« Reply #2 on: March 20, 2018, 10:18:56 AM »

Was FW updated recently? Any changes to the cameras configuration or network configuration?
What is the sensitivity set for now?

Thanks for the reply.  No, FW has not been updated, nor any other changes made to either camera.  One camera does not have the PIR turned on and is looking towards the wall 6 inches away and no heat source is near.  The second camera has PIR enable at medium, and is looking across our kitchen.

Weird how both cameras, which are located on separate floors of the house, both alarm at the same time in the middle of the night, yet in the images/videos, nothing is seen (including any ghosts :) )!

It's got me totally confused!!
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 44898
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: False Alarms?
« Reply #3 on: March 20, 2018, 10:57:09 AM »

Hmm. I don't think it could be any camera issue.

Wondering if there is any external wifi signal interferences. Seems to happen both at the same time? If so, something externally maybe causing this. Does this happen at any particular time frame at night or random?
Logged
Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

asrtaylor@shaw.ca

  • Level 1 Member
  • *
  • Posts: 14
Re: False Alarms?
« Reply #4 on: March 20, 2018, 11:16:40 AM »

So far it seems to be random, but at least every hour both cameras alarm.  Last night, between 1 am and 2 am, 716 recordings, then same for 2 am to 3 am, 3 am to 4 am was 718 recordings, and from 4 to 5, 720.  Strange isn't it.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 44898
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: False Alarms?
« Reply #5 on: March 20, 2018, 12:19:51 PM »

Wow. Ya very strange.

Only think I night do is a full factory reset on each camera and set them up from scratch and enable detection and leave the setting at default sensitivity and see what happens.

What FW version are they currently using?
Logged
Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

asrtaylor@shaw.ca

  • Level 1 Member
  • *
  • Posts: 14
Re: False Alarms?
« Reply #6 on: March 20, 2018, 01:01:19 PM »

Was trying to avoid a factory rest, but you’re right, that is probably the best option.  Hate having to unmount them just to reconnect to an Ethernet cable.

FW are the last released by dlink for each camera.  Been stable for a year or so.
Logged

GreenBay42

  • Administrator
  • Level 6 Member
  • *
  • Posts: 827
Re: False Alarms?
« Reply #7 on: March 20, 2018, 02:07:33 PM »

Reset 1 camera first and test overnight. Definitely a strange one... 

Do the videos show anything at all? Any flashing?  But 2 cameras in different locations at the same time is weird. No spaceships over your house at night?  :P

Does this happen only at night when cameras are in night mode?
Logged

asrtaylor@shaw.ca

  • Level 1 Member
  • *
  • Posts: 14
Re: False Alarms?
« Reply #8 on: March 20, 2018, 02:58:03 PM »

Yea, reset the one that was easiest to get to.  Let’s see what happens tonight.

No, there is no flashing or anything that would make the sensor trigger. 

Have not tested for false alarms during the day yet, as the cameras are only armed at night when i’m Not home.  Good idea to test that tomorrow during th day to see what happens.
Logged