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The Graveyard - Products No Longer Supported => DCS-825L => IP Cameras => mydlink™ Baby Camera App => Topic started by: mattsurge on May 14, 2014, 06:35:46 PM

Title: Can't login to cloud account
Post by: mattsurge on May 14, 2014, 06:35:46 PM

I can login to my dlink mycloud account through a browser without issue but the app refuses to let me login, always complaining my password is wrong. User email DOES contain a + if that means anything.

Thoughts?

Title: Re: Can't login to cloud account
Post by: JavaLawyer on May 15, 2014, 05:24:01 AM

Quote from: mattsurge on May 14, 2014, 06:35:46 PM

I can login to my dlink mycloud account through a browser without issue but the app refuses to let me login, always complaining my password is wrong. User email DOES contain a + if that means anything.

Thoughts?

Can you use an alternate email address to create a second mydlink account for testing purposes that does not contain any special characters? I can reach out to my contact at D-Link and ask if the mobile apps any constraints with special characters in the username, but before I do that, I first need to know what platform your mobile app is for. Apple or Android?