D-Link Forums

D-Link Mobile Apps => mydlink App => Topic started by: wired1979 on April 22, 2021, 07:33:41 AM

Title: MyDlink app 2.3.1 build 408 bug? almost black video
Post by: wired1979 on April 22, 2021, 07:33:41 AM

Android app will only display multiple cameras in almost all black. See pictures attached. this just started happening when I checked today, was working fine for 6 months. is this a bug?
I can see the camera video just fine from the MyDlink website.  The black screen appears when first connecting to a camera via the app for 3-15 seconds.
Uninstalled the app and reinstalled.  no luck.
I tried chat support with no luck, basically almost useless.
any help would be appreciated.
thanks
(https://i.imgur.com/LYSf3Yz.png)
(https://i.imgur.com/RYKNHdp.jpg)

Title: Re: MyDlink app 2.3.1 build 408 bug? almost black video
Post by: GreenBay42 on April 28, 2021, 09:10:42 AM

Any progress?

What model cameras are affected? Does the video take a while to load?

1. Reboot the affected cameras.

2. On your android (not the app), go to Settings > Connections > Data Usage. Tap on Data Saver and turn off.

If problem continues, uninstall app, reboot your phone, reinstall app.