D-Link Forums

D-Link Mobile Apps => mydlink Home App => Topic started by: Mr.Navy on November 13, 2019, 12:58:33 AM

Title: Mydlink Home is not accessible since server update - No new App available
Post by: Mr.Navy on November 13, 2019, 12:58:33 AM: Since the mentioned server update I cannot use the app anymore.
Up until now I cannot find the new app mentioned. Current version is 3.0.8.
Any suggestions?
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: Softaren on November 13, 2019, 06:47:17 AM: Same
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: FurryNutz on November 13, 2019, 07:54:18 AM: Please make contact with D-Link support let them know. I'll try and pass this onto forum moderators here.
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: GreenBay42 on November 13, 2019, 08:08:45 AM: The mydlink team is aware of the issue with the mydlink Home app not working with iOS. There will be an update soon.
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: Mr.Navy on November 14, 2019, 03:14:40 AM: Version 3.0.10 is available now - It is working again.

Thank you all for the support!
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: GreenBay42 on November 14, 2019, 08:05:41 AM: You beat me to it Mr Navy :)

New version is available - BUT there may be an issue with push notifications not working (which they are looking in to)
Title: Re: Mydlink Home is not accessible since server update - (RESOLVED)
Post by: FurryNutz on November 14, 2019, 01:50:41 PM: I can confirm the Home app is now working on both Apple and Android devices again.

Thank you D-Link. ;)
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: rpsantos on November 15, 2019, 03:00:53 AM: Hi,
Any reason why new version is not saving usr&pwd ? Need to login everytime on app...
//Rui
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: GreenBay42 on November 15, 2019, 07:15:30 AM: To verify, you have iOS 13 and app version 3.0.11?

I will report it to the mydlink team.
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: GreenBay42 on November 15, 2019, 07:16:42 AM: 3.0.11 was released 12 hours later to fix the push notification issue.

If anyone still has login issues, uninstall the app, reboot your phone/tablet. Reinstall the app and login.
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: rpsantos on November 15, 2019, 07:17:31 AM: Quote from: GreenBay42 on November 15, 2019, 07:15:30 AM
To verify, you have iOS 13 and app version 3.0.11?

I will report it to the mydlink team.

Yes. IOS 13.1.3 and Mydlink Home app 3.0.11
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: GreenBay42 on November 15, 2019, 07:21:14 AM: Thanks for the verification. I will report it.

EDIT: A tech tested it and even tapping "remember me" he still has to sign in every time.
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: FurryNutz on November 15, 2019, 11:06:23 AM: Same for me as well. ;)
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: GreenBay42 on November 15, 2019, 11:10:44 AM: Furry, what version of iOS?
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: FurryNutz on November 15, 2019, 11:34:57 AM: 13.3 BETA 2
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: GreenBay42 on November 27, 2019, 07:17:01 AM: I received an update to this issue:

With the recent update to the mydlink Home app for iOS, the “save passwords” feature while signing in to the app is not working. Users must enter their mydlink account and password manually whenever they launch the app. To revert the functionality back, a newer version of mydlink Home app will be released soon. We will update the actual release date as soon as possible.
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: FurryNutz on November 27, 2019, 09:59:33 AM: Thank you Sir. ;)
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: Mr.Navy on November 30, 2019, 04:20:27 AM: Quote from: GreenBay42 on November 27, 2019, 07:17:01 AM
I received an update to this issue:

With the recent update to the mydlink Home app for iOS, the “save passwords” feature while signing in to the app is not working. Users must enter their mydlink account and password manually whenever they launch the app. To revert the functionality back, a newer version of mydlink Home app will be released soon. We will update the actual release date as soon as possible.

Good News: The new Version 3.0.12 for iOS is now available
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: rpsantos on November 30, 2019, 12:30:47 PM: Updated and working.
Thank you.

Br Rui Santos
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: Mr.Navy on October 19, 2021, 09:03:34 AM: And again the myDLINK Home App is not accessible…
Notifications still work, but no access to the attached devices.
Any Information on server Updates or new App foriOS?
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: GreenBay42 on October 19, 2021, 09:12:59 AM: Did you update to iOS 15?

I will contact the project management team to see if there are any issues.
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: Mr.Navy on October 19, 2021, 09:40:37 AM: I have iOS 15 installed on two of my devices - I worked up until today.
Same applies for an older iPhone with iOS 10.3.4 - No joy!

That is why I don‘t assume an iOS Problem
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: Mr.Mom on October 19, 2021, 09:49:53 AM: For mydlink.com website.
The mydlink portal will undergo the server maintenance. The mydlink portal and mydlink apps may be temporarily unavailable during this period. If your device still remains offline after server maintenance, please try to reboot your device by unplugging and plugging the power supply. We apologize for any inconvenience.

Maintenance time : 2021/10/19 04:00 - 2021/10/19 06:00

Please try power cycle your devices then do the log in.
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: Mr.Navy on October 19, 2021, 10:16:58 AM: Thank you for the information.

I can access some of the devices via myDLINK lite and myDLINK+
I cannot log in to MyDLINK Home App

That‘s why I assume a server issue
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: Mr.Mom on October 19, 2021, 12:20:15 PM: Just to ask have you tired an Android or tablet with the Home app to see if you get the same results?
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: Mr.Navy on October 19, 2021, 01:20:23 PM: No - Because I don‘t have any android devices
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: Mr.Navy on October 19, 2021, 11:45:34 PM: Update today: Since this morning the myDLINK Home App is working again on all of my iOS devices.

Would be nice to know the reason behind - I still expect a „server update glitch“ with regards to the login using the app.

Thanks for all the rapid support and replies :)
Title: Re: Mydlink Home is not accessible since server update - No new App available
Post by: Mr.Mom on October 20, 2021, 09:15:38 AM: Thanks for letting everyone know. Will pass it on if anyone else has the issue. :)