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D-Link Mobile Apps => mydlink App => Topic started by: Richard Ingelsson on August 09, 2018, 01:49:15 AM

Title: How do I choose a Cloud storage plan?
Post by: Richard Ingelsson on August 09, 2018, 01:49:15 AM

Really need to choose a cloud storage plan but available plans doesn't show in the app under Cloud Recordings. The free plan ends at the end of this year, but I need storage for more than 1 day (DCS-8000L).

Title: Re: How do I choose a Cloud storage plan?
Post by: GreenBay42 on August 10, 2018, 07:14:22 AM

Tap the 3 horizontal line icon in upper left, select Cloud Recording. Under Plan Information it should display the free one. Tap on that.  It should now display the paid options.

Note: If you subscribe to a paid plan and then cancel, the free subscription (currently) will no longer be available.

Title: Re: How do I choose a Cloud storage plan?
Post by: Ojive on August 10, 2018, 08:16:03 AM

What will happen if the only available plan is a free one and the date expires?

Title: Re: How do I choose a Cloud storage plan?
Post by: GreenBay42 on August 10, 2018, 08:25:35 AM

Not sure why you are not seeing the plans. What version app do you have and what OS?

Title: Re: How do I choose a Cloud storage plan?
Post by: Ojive on August 10, 2018, 10:59:58 AM

v. 1.3.0 build 87. Android 8.0.0

I was told by support that not all EU customers will have these plans available (which made me unfortunately write a long rant, because nowhere on Cloud Recording site was there any mention of these plans not being available to everyone).

Title: Re: How do I choose a Cloud storage plan?
Post by: Richard Ingelsson on August 13, 2018, 12:51:50 AM

Quote from: Ojive on August 10, 2018, 10:59:58 AM

...I was told by support that not all EU customers will have these plans available (which made me unfortunately write a long rant, because nowhere on Cloud Recording site was there any mention of these plans not being available to everyone).

Yes, unfortunately this seems to be the case - I've been tapping like crazy in the settings menu but no paid option is showing.

(Android, IOS, Sweden)

Title: Re: How do I choose a Cloud storage plan?
Post by: GreenBay42 on August 13, 2018, 09:09:31 AM

I wasn't aware the plans were not available in certain countries. I would contact tech support in your region to see why this is. Hopefully they will start adding plans to your areas soon.