D-Link Forums
The Graveyard - Products No Longer Supported => IP Cameras => DCS-933L => Topic started by: Nic.E on October 06, 2015, 12:19:30 PM
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Hello,
Last week I installed the 1.12.03 firmware release on my DCS-933L which was an upgrade to the previous version I was running 1.10.13. I haven't made any changes to my router settings or added any other devices to the network, yet consistently the camera is losing its connection to my router. I know this happens when I see the orange flashing light in the back. The fix has been unplugging/plugging the camera back in to power cycle it, but it is frustrating as it is happening on a near daily basis. The camera had zero issues before this firmware update so I pretty sure it has to do with the firmware version. Has anyone else noticed issues with this firmware version?
I have two DCS-942L's running the latest firmware version and these have not had any issues with dropping their connections. I have not physically moved my router or the camera which is mounted in the garage. Normally I do the firmware updates right away and have never had any major issues, but I'm a little worried about doing them now. I basically was forced to do this update due to the Java cert issue.
A little background. The cameras are set with a static IP address and I have dynamic DNS set up to access the cameras remotely. The router is set up to port forward to each respective cameras HTTP port (which I have modified from the default). Therefore I monitor the cameras via a web browser remotely and a Android App on my phone. They are not linked to the Dlink "cloud" so I can only monitor via a web browser or 3rd party Android app which works fine for me.
Last night I even did a reset on the camera (holding reset button with a pin) and setting up the camera with a clean start using the setup wizard. Then while it was hardwired I re-ran the 1.12.02 firmware update (even though it had successfully shown it was updated) just to be sure there wasn't a setting that was changed.
Long story short, has anyone else had issues with their DCS-933L after the most recent firmware release was installed?
Thanks for your help!
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Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)
- What region are you located?
What Mfr and model is the main host router?
What wireless modes are you using?
What is the distance between the Camera and the main host router?
Is uPnP and uPnP Port Forwarding enabled on ALL cameras?
Mines set up for static IP addresss of 192.168.0.93 however I don't have any PF rules configured as I use mydlink.com and the mobile app to remotely view it and it's my only camera. ::)
Mines been stable since loading the new FW.
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Thanks for the quick response! I will have to check on some of the things when I get home, but here is what I know:
USA/Minnesota (I did grab the FW version from the US support site)
Belkin (don't know the exact model) but it is newer as it is an AC capable model.
2.4 and 5, but the camera is connected to the 2.4 network. (I maybe should try a different channel assignment on the camera, haven't tried that)
The distance is about 20 feet, but it does go through two 2x4 walls. The wireless signal on my phone is fine when I'm standing near the camera.
uPnP IS enabled on all cameras, but I never enabled uPnP Port forwarding (wasn't enabled in the default settings at least)
I too use a static IP on each camera in the static range of my router (not using DHCP assignments). So for example 192.168.1.203
Maybe I have a hardware issue on my hands, but it does seem to be dropping after a consistent amount of time, I'll need to monitor this more closely and see if I can figure anything out. The main thing I wanted to know was if anyone else was having issues, but it sounds like this case may be isolated.
Thanks again
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Enable uPnP PF and also check for neighboring wifi:
Link> Use InSSIDer (http://www.techspot.com/downloads/5936-inssider.html) to find out. How many? Use v3, its free.
Channels 1, 6 or 11 are recommended on 2.4Ghz when others are not using them.
Keep us posted on how it goes.
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Tonight I had some more time to look at this. Using InSSIDer I scanned from my laptop sitting next to the camera. The signal strength doesn't seem to be an issue as the laptop indicated it had a strong signal, then again the camera has a smaller radio so maybe the camera has a weaker signal than a laptop. I also checked what the network channel was set to. I forgot that the router does this automatically (although you can manually specify a channel). In the settings it recommends leaving it set to auto as it can change channels automatically if neighboring networks are on the same channel. Just for the heck of it I tried channel 3 as I noticed none of our neighbors networks seemed to be using that, they were using all 1 6 and 11 as I would assume their routers are also auto assigning the channel. My experiment didn't go so well as when I tried 3 inSSIDer indicated there were multiple overlaps. When it was set to auto, there were no overlaps so I left that setting alone. So after all of that, I don't know what to think. All together I am seeing about 8-10 other networks and they don't have a very strong signal as it is a residential area where there is some space between houses. It isn't a case where there are tons of networks like you would find in an urban environment so hopefully interference isn't an issue. None of my other cameras or wifi devices have been exhibiting any issues that coincide with the camera disconnection issue that started after the firmware update.
I did enable uPnP PF (UPnP was already enabled) to see if that makes any difference.
I'm also keeping track of exactly how long it seems to be staying connected to see if there is any pattern there. The router is set to do an automatic reboot on Tuesday morning at 3:30 a.m. but this has been set since I"ve owned the router, so don't think that is coming into play.
Thanks for the advice. I'll let you know if I get more disconnections in the coming days.
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channels 1 6 and 11 are preferred as all other channels are side band channels used by the routers and Wifi devices. You maybe in a wifi congested area possibly.
You should never have to reboot a router on a regular basis, if this is happening, then you may have a another problem. Routers don't need reboots unless a configuration is being set or you are troubleshooting a problem.
Keep us posted.
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So far it is staying connected, but yesterday it stayed connected until about mid-day. I don't know the exact time it disconnected as I wasn't watching it. I'll monitor that closer today.
As for the reboot setting, that was a default configuration on my Belkin router, I did not set it. Next to the setting it just has a small blurb about "maintaining the performance/stability of your router" and that it was a recommended setting. The setting has been enabled since I've owned the router and it hasn't caused an issue, I was just throwing that in the mix while trying to troubleshoot. It does seem kind of silly to have to reboot the router as it should drop stale connections automatically.
Thanks, will keep you posted.
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Ok. ;)
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My situation is almost identical to yours Nic.E. Since the last update I have drop out problems every day. Before the recent update my camera DCS933L worked faultlessly for years. The update was the only change made in my set up and the next morning no connection.
I'm using a Netgear modem. I also have my modem reset automatically every night to obtain a new IP address (seems to help with ISP connection problems in my area). Before the update the camera worked OK like that. Other D link camera (DCS942) wasn't effected by the update on the same night, but it's very close to the wifi modem. Just updated my dcs931L tonight, so I'll see if it works tomorrow.
Cheers from Australia.
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desparky, thanks for sharing your experiences! I feel the same way. I never had an issue with the 933L in the year or more I have owned it. It is ironic that literally the day or two after I installed the firmware update, the problem with the dropped connections started. My two 942L's (which haven't had a recent firmware update) have been working flawlessly throughout this whole experience.
If others could chime in with their experiences updating their 933L's to the most recent firmware that might determine if if is a new problem with the cameras.
Just checked and my 933L has been online for about 20 hours without a disconnection so far since I power cycled it last night to get it reconnected. Hoping it stays connected!
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I presume it maybe some interferences. Mines been online since the update less one or two power offs by me is all. Connecting to it right now via MDL Lite app on my iPhone 6P.
My Router is set for manual Channel 11 on 2.4Ghz WPA2 only and auto channel width. I have two other wired APs using channels 6 and 1 on 2.4Ghz which the camera is not connected too as these are using different SSID names.
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Well so far the camera has stayed online since 6 p.m. on 10/6/15. That is the longest it has been online consistently since the firmware upgrade. Hoping it stays online and the drops were caused by something else such as interference. :) Thanks for the tips on things to try in resolving this issue, I appreciate it. I'll re-post if the wireless disconnections continue.
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Hope it keeps working. Cameras depend on good signal from the main host router and can be affected by interferences.
Come back and visit. ;)
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Hope its Ok to revive this old thread -- having the same issue.
I have a DCS 5222L and decided to also try the DCS-933L....it was working great, set up in my garage for a few hours, though it was slow to switch from night vision to color.
Did the firmware upgrade to the latest one, via a cable, replaced the camera in the garage, checked it for a half hour and went to be. Woke up to find it disconnecting and reconnecting on its own.
Reading through this page I figured I would try seeing what traffic was around --- saw that I am on 6 and so are neighbors...1 was also being used. So I switched to 11 since no one was showing up there.
Now, in the same spot it wont connect at all. Green light is solid on the camera.
Moved the camera back to a foot away from my router and still wont connect. Green light is solid on the camera.
I restarted my wireless gateway as well.
Tried plugging the ethernet cable back into it, and thought the gateway sees it, and the green light is solid, I cant connect.
So I powered off the camera and plugged in again, same deal. green light solid, sitting right next to my gateway connected by a cable....nothing.
Last night I had no issues at all on 6...... <sigh>
SO I did a hard reset.....FINALLY get it back online on my PC using the consol and the DLINK View software...go to my android and the camera is showing "offline"; and cant seem to rebind to it.
THIS IS AWEFUL. Hours of time spent on this and no gain. very frustrated!
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My 933L is doing fine on the v1.13 FW. My router is using channel 11 however I don't think any one is using that channel.
My camera is in close proximity, two walls away at about 10 feet.
You might do a factory reset, manually load FW then factory reset then set up from scratch....What mfr and model router do you have?
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My 933L is doing fine on the v1.13 FW. My router is using channel 11 however I don't think any one is using that channel.
My camera is in close proximity, two walls away at about 10 feet.
You might do a factory reset, manually load FW then factory reset then set up from scratch....What mfr and model router do you have?
I have tried starting from scratch.
Even went back and turned my router back to 'auto" rather than channale 11....restarted EVERYTHING including my PC.
The camera hooks up fine via the consol etc......buy it wont regsiter on mydlink, so I cannot access via android which defeats the whole purpose of having these cameras.
The two DCS 5222LB1 cameras are online and working fine on the consoles and thru android mydlink.
I have truned my firewalls off.
This same camera worked FINE last night, including thru my android.
4 hours wasted today.
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How are you trying to register the camera with MDL? Mine is currently associated and working via there services with my PC and iPhone. I don't have an android to test with so I presume there maybe a problem there or how you are registering the camera. Be sure to download the latest SW installation wizard for PC and try to register the camera via PC first. If the camera is connecting ok to the router then the process of getting it registered with MDL would be nice. Verify that PC can get it registered with the MDL first and check accessibility first with a PC.
IF you need more help and can't get it going, please phone contact D-Link support and have them help you and check out your settings.
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The camera even shows up in my "local cameras" area on the android app -- it prompts me for and acceptst he password...but then errors out saying "failed to bind the device to this account".
Unreal.
No w on hold trying to get tech support. Says at least a 10 minute hold.
This sucks. I am getting close to returning this one AND the other two cameras and just saying screww it.....and get simple again.
Too much time and too much hassle.....they advertise "easy"........lol
sorry...I am just at wits end,.
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How are you trying to register the camera with MDL? Mine is currently associated and working via there services with my PC and iPhone. I don't have an android to test with so I presume there maybe a problem there or how you are registering the camera. Be sure to download the latest SW installation wizard for PC and try to register the camera via PC first. If the camera is connecting ok to the router then the process of getting it registered with MDL would be nice. Verify that PC can get it registered with the MDL first and check accessibility first with a PC.
IF you need more help and can't get it going, please phone contact D-Link support and have them help you and check out your settings.
O cant get the camera to "register" with mydlink on either the PC or the android even though it sees it and accepts it. MAKES NO SENSE
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Does the 933L have a UI admin PW set? Log into the cameras web page on a local PC and make sure it has a PW set for the UI. The camera won't register correctly if the PW isn't set on the camera.
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Does the 933L have a UI admin PW set? Log into the cameras web page on a local PC and make sure it has a PW set for the UI. The camera won't register correctly if the PW isn't set on the camera.
Well, when I got to my cameras Ip address ,it asks for the password for admin, which i give it and it lets me in...so I think I do.
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SO if you have a PW set there and can access the cameras web page locally. There maybe a problem at the MDL site and nothing wrong with the camera. Can you log in to the MDL site and see if the camera is already listed there? If it is, can you remove it from there then try to re-associate the camera?
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SO if you have a PW set there and can access the cameras web page locally. There maybe a problem at the MDL site and nothing wrong with the camera. Can you log in to the MDL site and see if the camera is already listed there? If it is, can you remove it from there then try to re-associate the camera?
I was thinking the same thing too.
Couldnt find a way to remove the camera from the android version.....or the desk version.
That is why I called DLINK and wasted an hour on the phone with them, thought they could help on that front.
All they did was walk me thru a factory reset and re-set-up.....which I had already done a dozen times on my own...I am becoming quite practiced at it. LOL
I specifically asked for level two support and they would not connect me . Seems like all they have are the scripts to walk people through and if that doesnt work, "the camera is defective".
Same thing with the DCS5222L I have.....dealing with the issue where I get tons of feedback/sqwakback with the two way talk feature......they insisted its the camera so they RMAd another one out to me.....the "new" (refurb) camera acts exactly the same.
I went out and bought a Pilot Guardian 360 tilt/pan camera.....It has two way talk as well and works fine.....there is some ECHO, but no annoying feedback or distortion. It also responds MUCH faster on the network to camera pans/tilts....and to boot it is $40 cheaper. It's video quality isnt as good as the dlink, though......but the BIGGER problem is, that camera doesnt work with DLINK View and doesnt provide a way to record on the "cloud" or network....and also has a much narrower lens on it...so I think it is going back....
The DLINK cameras have the basis to be a great product ........but seems like whenever I go an d buy one, there are "open boxes" on the shelf with them, and even the DCS9333L I bought seems to have been resealed.....that could indicate that others had the same issues as me or it could indicate that they just gave up.....
Then, the fact that I have never been able to see ANY of the cameras on the MYDLINK.COM website.......I log on ok, the cameras are registered (except forthe 933L that is) but it always errors out trying to "see" the camera video etc. ...that is on ANY network or device. I havent spent much time trying ti figure THAT out because of all the issues with the cameras I have wasted time on.
I am becoming quite disillusuioned with the whole DLINK camera experience, frankly.
I am going to go and exchange the 933L once and see if the second one is better -- got it for a great price at $50 on sale, so its worth it I suppose. There are not many others to choose from in the same price range......and like I said, I do like DLInk view......not sure what other free software is out there that can be trusted and works with other cameras.....
Still, for all the great marketing images and slick website, the product seems to have many rough edges.
When I bought the first DLink camera I never intended this to become an all cosuming hobby to try and get things to work....they advertise how "easy" it is......I call the BS flag, there.
Sorry to be so negative -- but I am very frustrated. I am a tech geek at heart and like figuring stiff out usually but this is ridiculous already.
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Did you get a case number? ???
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Did you get a case number? ???
For the dcs 5222l I did.....I still have the refurbed one they sent...trying to deciDE which to keep...the refurbished one makes a lot of noise when it pans....not just the whining, also makes a popping and cracking noise.....both seem to be the same as far as two way goes, poor....thought the refurbished one had better video but now not so sure.
They didn't give me a case number for the 933l....they suggested I return to store since I just bought it two days ago.
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Does this store have another 933L that you could maybe swap out and see?
http://forums.dlink.com/index.php?topic=61909.0 (http://forums.dlink.com/index.php?topic=61909.0)
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Does this store have another 933L that you could maybe swap out and see?
http://forums.dlink.com/index.php?topic=61909.0 (http://forums.dlink.com/index.php?topic=61909.0)
SO here is where I am.
In a fit of positivity, last weekend I went and exchanged the 933L for a new one.....and actually bought a second one while I was there.
Set them up on my network just fine. I still have the original 5222LB1 and also the second RMA one DLINK sent......the first is on my ceiling where it was, and the latter is sitting right next to the wireless gateway.
NOW, what I am finding is that the 5222 cameras go down constantly.......the 933 cameras do now and then but not as much it seems.. this is in DLINK's "viewcam" software....
I have restarted the cameras and they work better at first...then, over night they go out again......concurrently,.
I do have the wireless extenders on the 933 cameras active.....
I have tried EVERY available channel.....when I use "auto", the gateway goes to 6....and there are nieghbors on those..... 11 is equally as busy and I dont get full power......7 thru 10 seem to give me very poor levels...like 83% as my BEST one......when I set it to 5, I get 100% on both extenders.....and the connection seems better, but the 5222 cameras are still going out regularly.
At wits end already.....if its not one issue, its another.
Could there be some wireless gateway setting I am missing? Cant believe it has to be THIS HARD to make this stuff work properly and consistently.
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Any status on this? ???
Does this store have another 933L that you could maybe swap out and see?
http://forums.dlink.com/index.php?topic=61909.0 (http://forums.dlink.com/index.php?topic=61909.0)
SO here is where I am.
In a fit of positivity, last weekend I went and exchanged the 933L for a new one.....and actually bought a second one while I was there.
Set them up on my network just fine. I still have the original 5222LB1 and also the second RMA one DLINK sent......the first is on my ceiling where it was, and the latter is sitting right next to the wireless gateway.
NOW, what I am finding is that the 5222 cameras go down constantly.......the 933 cameras do now and then but not as much it seems.. this is in DLINK's "viewcam" software....
I have restarted the cameras and they work better at first...then, over night they go out again......concurrently,.
I do have the wireless extenders on the 933 cameras active.....
I have tried EVERY available channel.....when I use "auto", the gateway goes to 6....and there are nieghbors on those..... 11 is equally as busy and I dont get full power......7 thru 10 seem to give me very poor levels...like 83% as my BEST one......when I set it to 5, I get 100% on both extenders.....and the connection seems better, but the 5222 cameras are still going out regularly.
At wits end already.....if its not one issue, its another.
Could there be some wireless gateway setting I am missing? Cant believe it has to be THIS HARD to make this stuff work properly and consistently.
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Any status on this? ???
Does this store have another 933L that you could maybe swap out and see?
http://forums.dlink.com/index.php?topic=61909.0 (http://forums.dlink.com/index.php?topic=61909.0)
SO here is where I am.
In a fit of positivity, last weekend I went and exchanged the 933L for a new one.....and actually bought a second one while I was there.
Set them up on my network just fine. I still have the original 5222LB1 and also the second RMA one DLINK sent......the first is on my ceiling where it was, and the latter is sitting right next to the wireless gateway.
NOW, what I am finding is that the 5222 cameras go down constantly.......the 933 cameras do now and then but not as much it seems.. this is in DLINK's "viewcam" software....
I have restarted the cameras and they work better at first...then, over night they go out again......concurrently,.
I do have the wireless extenders on the 933 cameras active.....
I have tried EVERY available channel.....when I use "auto", the gateway goes to 6....and there are nieghbors on those..... 11 is equally as busy and I dont get full power......7 thru 10 seem to give me very poor levels...like 83% as my BEST one......when I set it to 5, I get 100% on both extenders.....and the connection seems better, but the 5222 cameras are still going out regularly.
At wits end already.....if its not one issue, its another.
Could there be some wireless gateway setting I am missing? Cant believe it has to be THIS HARD to make this stuff work properly and consistently.
I returned the cameras to the store.
Going to look at wired solutions.
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Sorry it did all work out. Wired will probably be a better solution.
Good Luck.
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Anyone found a solution to this? I started having the same exact issues described in this post... and now it won't even connect via Ethernet. I can see it start and get a green led indicator for a second or two... and then it reboots
Thanks
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http://forums.dlink.com/index.php?topic=63431.msg275176#msg275176 (http://forums.dlink.com/index.php?topic=63431.msg275176#msg275176)
Anyone found a solution to this? I started having the same exact issues described in this post... and now it won't even connect via Ethernet. I can see it start and get a green led indicator for a second or two... and then it reboots
Thanks