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D-Link IP Cameras for Home => mydlink.com (Portal) => Topic started by: flatisgood on August 08, 2011, 05:46:24 AM

Title: Is Mydlink Down?
Post by: flatisgood on August 08, 2011, 05:46:24 AM

Hello,

After trying to login onto MyDlink website,the system says email address is invalid. It worked fine before.
Issue happens with various users. Is the system down?

Regards,
Flatisgood

Title: Re: Is Mydlink Down?
Post by: JavaLawyer on August 08, 2011, 06:43:49 AM

The mydlink site is up and running. Are you sure you entered the correct email address? The error you are describing sounds like an unregistered email address.

Title: Re: Is Mydlink Down?
Post by: madalex on August 08, 2011, 03:22:00 PM

Same for me, it stopped working 3/4 days ago, after having worked perfectly (on computer and iPhone) for days.
I suspect also a problem on their system ...
Is anybody else experiencing trouble connecting to his account ?

I get this message after trying to login :

Internet Explorer cannot display the webpage
   Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

Title: Re: Is Mydlink Down?
Post by: Elpinnen on August 08, 2011, 03:47:33 PM

I can't reach http://se.mydlink.com/ for register and setup wizard also fail to register

Title: Re: Is Mydlink Down?
Post by: JavaLawyer on August 08, 2011, 04:23:38 PM

I'm using mydlink as I write this, and the site has been up and functioning for me for the past 48 hours.

Title: Re: Is Mydlink Down?
Post by: flatisgood on August 09, 2011, 06:34:47 AM

Hello,

Well now it seems it's really unavailable.

The mydlink website is temporarily unavailable as a result of a lightning strike at one of our data centers. Please be assured that no customer data was lost during this incident.

Service is expected to resume within the next 48 hours.

Regards

Title: Re: Is Mydlink Down?
Post by: JavaLawyer on August 09, 2011, 06:48:30 AM

Quote from: flatisgood on August 09, 2011, 06:34:47 AM

Hello,

Well now it seems it's really unavailable.

The mydlink website is temporarily unavailable as a result of a lightning strike at one of our data centers. Please be assured that no customer data was lost during this incident.

Service is expected to resume within the next 48 hours.

Regards

For real? I'm logged into mydlink right now. The website is up and running without issue.

Title: Re: Is Mydlink Down?
Post by: TD99 on August 09, 2011, 09:59:05 AM

Everything looks normal here (So Cal).  ???

Title: Re: Is Mydlink Down?
Post by: JavaLawyer on August 09, 2011, 10:38:56 AM

Quote from: TD99 on August 09, 2011, 09:59:05 AM

Everything looks normal here (So Cal).  ???

NYC as well... No outages in 3 days. D-Link may have multiple instances of the site depending on geography. That's the only thing that makes sense to me. ???

Title: Re: Is Mydlink Down?
Post by: Elpinnen on August 10, 2011, 07:51:55 AM

I talked to swedish support yesterday and they say lightning strike and power loss is the cause why I can't register my new dcs-932l at mydlink.

Title: Re: Is Mydlink Down?
Post by: JavaLawyer on August 10, 2011, 07:56:43 AM

Quote from: Elpinnen on August 10, 2011, 07:51:55 AM

I talked to swedish support yesterday and they say lightning strike and power loss is the cause why I can't register my new dcs-932l at mydlink.

Did you have access to the site, but couldn't complete the registration process? If that's the case, it means the registration database server is located in a different region/facility than the web server(s).