D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DIR-878 => Topic started by: hazmieharith on March 18, 2020, 05:52:41 AM
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After changing from default router from my isp to dir-878 i notice that it keep disconnecting from voip apps.. in discord it would work like normal but suddenly at random times it would like silently mute/disconnected.. what is i mean by silently is because if the internet dc discord would have indicate/notify that i have disconnect from discord but the problem is, it look like everything is fine and the only way to find out that i have dc'ed is by listen if i hear anyone talking.. if no one is talking then it is 100% that i have dc'ed. i have to reconnect back to resolve the issues.. and i am pretty sure the router is the cause of this problem because with the old router i did not have any problem like this.. the problem same goes to teamspeak.. same problem
(https://i.imgur.com/05qvhVr.png)
^ this the example when it have dc'ed at this point i could not receive any packet aka voice from my friend.. you could not tell that i have dc'ed but the fact that i have to reconnect to hear my friend talking again is proving that i actually have dc'ed
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after some research some say it because of qos.. meanwhile some say it because of double nat.. the thing is can double nat occur when i only use 1 router? i only have a modem and dir-878 directly connected to it..
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Link>Welcome! (http://forums.dlink.com/index.php?topic=49573.0)
- Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the routers web page under status.
- What region are you located?
- Are you wired or wireless connected to the router?
Internet Service Provider and Modem Configurations
- What ISP Service do you have? Cable or DSL?
- What ISP Modem Mfr. and model # do you have?
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- Firmware v1.11
- Asia [Malaysia]
- Wired
Internet Service Provider and Modem Configurations
- Fiber
- I believe its Huawei EchoLife HG8240w
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Is your ONT running in router mode or bridged? I believe it has a built in router already:
https://support.huawei.com/enterprise/en/access-network/echolife-hg8240w-pid-8471292 (https://support.huawei.com/enterprise/en/access-network/echolife-hg8240w-pid-8471292)
- If the ISP modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT (http://www.practicallynetworked.com/networking/fixing_double_nat.htm) and How NAT Works (http://computer.howstuffworks.com/nat.htm). Call the ISP and ask to see if the ISP modem can be bridged. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ (http://www.dslreports.com/shownews/Networking-101-The-DMZ-137550).