I am stuck as well. I remember having similar problems in windows 7 however I was able to get it working in windows 7. In Windows 8 I am following all the same steps installing 1.1 overwriting zoom drivers after install etc. however when i look in device manager I see one of the D-Link USB VOIP Adapters is under VOIP adapters instead of sound, video, and gaming controllers. And it has a ? mark next to it.