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D-Link DSL Modem/Routers => Other DSL modem/routers => Topic started by: abhilashkrishn on March 27, 2013, 09:56:07 PM

Title: DSL-2750U Problem
Post by: abhilashkrishn on March 27, 2013, 09:56:07 PM

I purchased DSL-2750U DSL modem and found that some screws inside the modem are loosened and making noise. So I planned to not to connect it to Power as it may be dangerous. What should I do?

Title: Re: DSL-2750U Problem
Post by: FurryNutz on March 28, 2013, 07:45:27 AM

Take it back to the place of purchase and inform them of this and get a new one.

Title: Re: DSL-2750U Problem
Post by: abhilashkrishn on March 28, 2013, 08:06:28 PM

I contacted the seller, but he denied help because he says that the modem is in Manufacture Warranty and he can't help.

Title: Re: DSL-2750U Problem
Post by: FurryNutz on March 28, 2013, 08:15:07 PM

RMA back to DLINK.

Title: Re: DSL-2750U Problem
Post by: abhilashkrishn on March 28, 2013, 08:45:23 PM

Today I will visit Dlink service center. What will I get, whether they will repair or provide me replacement?

Title: Re: DSL-2750U Problem
Post by: FurryNutz on March 28, 2013, 08:53:22 PM

Should replace it.

Let us know how it goes.

Title: Re: DSL-2750U Problem
Post by: abhilashkrishn on April 05, 2013, 01:51:43 AM

The service center told me that the modem is not powering on and they taken it for repair.
I am in contact with D-link India customer support for getting a replacement for the same.

I will update the status soon.

Title: Re: DSL-2750U Problem
Post by: abhilashkrishn on April 11, 2013, 11:35:10 PM

 The D-link service center today told me that they will take more time to get it repaired as some parts are not available. When I asked for replacement, they simply said they cannot do that.

Now, when I am contacting D-link customer care also, they are not responding to me. What should I do?
Is there any escalation matrix available for D-link for escalating this case to higher level?

Title: Re: DSL-2750U Problem
Post by: FurryNutz on April 12, 2013, 06:46:14 AM

You'll need to be patient and wait for the repair center to fix the unit.

If this does not meet your current needs or you are in need of a working unit sooner, I would recommend that you go and buy a new unit so your connection needs can be resolved sooner than later.

Good Luck.