D-Link Forums

D-Link Mobile Apps => mydlink Lite App => Topic started by: bsabiston on April 20, 2018, 05:52:38 PM

Title: Connection Timed Out
Post by: bsabiston on April 20, 2018, 05:52:38 PM

I'm trying to use my DCS-5020L for the first time in a few months -- getting Connection Timed Out on iPhone 7, iOS 11.3.  Does it not work anymore?  Anyone know?

Title: Re: Connection Timed Out
Post by: FurryNutz on April 21, 2018, 07:57:02 AM

Link>Welcome! (http://forums.dlink.com/index.php?topic=48135.0)

• What Hardware version is your DCS? Look at the sticker behind or under the camera.
• Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on the DCSs web page under status.
• What region are you located?

What Mfr and model is the main host router?

I recommend setting a static IP address ON the cameras outside of the main host routers default DHCP IP address pool as a troubleshooting step: 192.168.#.20 a DHCP (http://forums.dlink.com/index.php?topic=58017.0)

Test cameras with uPnP and uPnP Port Forwarding both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com (http://forums.dlink.com/index.php?topic=62395.0)

How is the camera connected and phone connected?
On same network or from remote location with the phone?

Title: Re: Connection Timed Out
Post by: GreenBay42 on April 23, 2018, 10:14:35 AM

How are you trying to access it? mydlink Lite app or your mobile browser?