• July 22, 2018, 10:43:55 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: DCS Network Cameras - Does D-Link Fix Issues Posted by Members in this Forum?  (Read 2359 times)

JavaLawyer

  • Poweruser
  • Level 15 Member
  • *****
  • Posts: 12142
  • D-Link Global Forum Moderator
    • FoundFootageCritic

Forum members often ask what the best means is to communicate their issues to D-Link for visibility and resolution. This FAQ entry describes the official D-Link channels available for reporting issues.

Issue Reporting

  • Posting issues in this forum - D-Link engineers and technical staff often visits this forum and read issues posted by members, although the engineers/technical staff themselves do not frequently post replies. Volunteer forum moderators who identify recurring issues posted by members have a direct channel to D-Link and often escalate those issues for investigation, clarification, and resolution.
  • D-Link Support Desk - While posting issues in this forum is a great means of sharing information with other members and notifying D-Link of issues, D-Link escalates issues for resolution based on the volume of calls received through the official D-Link support desk. If D-Link receives a large number of calls pertaining to the same issue, that issue is more likely to be escalated as a problem for investigation and resolution. As such, in addition to posting issues in this forum, forum members are encouraged to call the toll free D-Link support desk to report their issue: 1-888-851-6464.

Additional Resources

« Last Edit: April 17, 2014, 07:08:23 AM by JavaLawyer »
Logged
Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC