D-Link Forums
The Graveyard - Products No Longer Supported => D-Link Multimedia and USB => DSM-520 => Topic started by: gdevas on September 15, 2008, 11:14:26 AM
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When ever my dsm 520 tries to get authorization from my pc for active pc server, the following message comes on: the device is trying to access my pc , but it was rejected because the UPnp could not be determined. I would appreciate any help because i am a novice at computers and even level 3 tech support at dlink has not been able to help
thanks
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Make sure your anti-virus software it is properly configured to allow the ActiveTV software to work properly with your DSM-520. Also be sure to use the latest version of ActiveTV for better functionality with anti-virus software.
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I think i have done that with the help of the computer associates tech's who supply my security software. Still I am getting the error message. I have also sent an email to active tv suuport, but have not heard from them.
thanks
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You should contact Media Mall directly. The support is really fine. If you can load ActiveTV on your PC then go to the page where you can ask for support (I forget just where -- "settings" or something ;like that) This will create a log that will be sent to them to help identify the issue.
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thanks for the suggestion.I have emailed the error logs , but have not heard from them.Can anyone help me in regards to the UpnP error message that i am getting when the dsm520 is trying to get authorization from my pc
thanks
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I'm getting the same thing. I've given up trying because it's a waste of time. I've gone over all my settings a number of times. It's buggy software and firmware. Here's what I did:
Step 1. Turn power on the DSM-520 off
Step 2. Log into eBay
Step 3. Create new listing for a used DSM-520 (latest firmware! Includes latest MediaMall Server software too!)
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The customer service of this product is pathetic. I hope the moderator of this product is reading this message and passing it along to the higher ups in the company
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Yes it is monitored and we are working with Media Mall to improve this software. Unfortunately when we see this issue and ask if they are running any anti-virus software they are. Every single time I have seen. The issue seems to be when the DSM-520 creates the remote user account to access the ActiveTV software and PC with AV software seem to deny the user although you do not see this happen. Media Mall (ActiveTV) and D-Link ARE working to improve this functionality PCs running AV software.
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I can't believe you're making it sound like the Anti-Virus is at fault here. How about testing the software?!
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It can't be that simple. I'm running Norton and Active TV works fine. I will bet that if you poll your users a lot of people can use AV with active TV because I have never seen this brought up on the AV Forum thread. It is either how the AV program is configured or something else, probably permissions.
Alan
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The software has been tested. A lot and I have never seen this happen on a PC that is not running or has never had AV software installed on at at some point that is the one thing I ask every time I see this issue and every single time it is present. Thats the softwares job only it causes complications with network devices. It should still work even with AV software installed that is what the updates to the ActiveTV software addressed however it still seems to be an issue in some cases and we are still working to improve the functionality to avoid these complications.
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Yes, but telling someone to deactivate their AV program is terrible advise with the stuff floating around the internet.
Alan
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Or configure it properly..You may need to contact support by the creators for instructions.
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I still have no resolution to the initial problem that I have been writing about.ie upnp not recognised. I have not heard from active tv as well. What is the number to call to return this product as I am truly fed up with it.
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I am having the same problem with the rejected Active-TV Login. I am also using Computer Associates AV software. Was there a specific fix (or settings) that applies to this AV software?
Thanks,
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The AV software or Third party firewalls may require additional manual
configuration or need to be disabled however that rarely works properly it never seems to fully disable all of the services. I am very sorry but I do not have details to offer support for the Anti-virus software. It would be best to contact support for your AV or third party firewall software.
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well i am back again.After contacting tech support level 3 , I returned the 2nd unit and got the 3rd one (i wanted a refund instead, but the company does not give refunds) The past unpn problem, is not there anymore. I got computer associates to configure the security soft ware. This helped, however, the video stream is very choppy and very annoying to watch. dlink suggested that I contact the wireless router manufacture ie Linksys in my case. We went through a couple of steps but it does not seem to help. The dsm also freezes and have to unplug it , inorder to get it working again
PLEASE HELP
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gdevas
Have you tried it wired as well?
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will the powered adapters from dlink help
thanks
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Are you using the wireless connection or connected directly using the cable?
however, the video stream is very choppy and very annoying to watch.
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I am using the wireless connection
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If possible, can you try a connection using the ethernet cable and see if it fixes the problem?
Wireless may not be the best solution in your case. If you insist on wireless you could try changing wifi channels on your router.
I do use a wireless connection. On some videos I get choppiness possibly because the video is playing faster than the data being received. I'm certain that a direct wired connection would correct this issue.
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I am happy to report that my dlink active tv works well with a wired connection. I am truly enjoying it finally. Some of the web sites such as YOU tube do not allow the video to be played ie. error message saying that "video cannot be played, try again later". Any suggestions
thanks
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Youtube stopped working in late October due to a change in their API. The app needs a code change.
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Check here...I created a fix for the YouTube issue. The username there is the same one that I use here.
http://www.avsforum.com/avs-vb/showthread.php?t=593973&page=64
Works for me and one other person so far. This is a fix by me and not one by MediaMall. You may have to register there to download the zip file.