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Author Topic: DIR-885L not connecting with dlinkddns service  (Read 1146 times)

Fluffy

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DIR-885L not connecting with dlinkddns service
« on: January 18, 2016, 10:09:34 AM »

Anyone have any luck using dlinkddns service with this router yet?  I have used this service for years with my old DIR-850L router without issue, but I can't get my new router to connect.  I have reconfirmed my dlinkddns account with the new MAC and serial number and checked my login information several times.  Looking for any suggestions or perhaps a confirmation on a firmware bug.
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FurryNutz

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Re: DIR-885L not connecting with dlinkddns service
« Reply #1 on: January 18, 2016, 10:36:08 AM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?


Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?
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Cable:100mb/3Mb>Motorola SB6183>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

Fluffy

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Re: DIR-885L not connecting with dlinkddns service
« Reply #2 on: January 18, 2016, 10:45:40 AM »

Router is Hardware A1, Firmware 1.00, I am in USA, North Carolina EST time zone. My ISP is Time Warner Cable and I use a Motorola SB6121 modem.
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FurryNutz

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Re: DIR-885L not connecting with dlinkddns service
« Reply #3 on: January 18, 2016, 10:48:03 AM »

I recommend that you phone contact D-Link support and ask for help and information on this. This is a new router and may need there review on it.
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Cable:100mb/3Mb>Motorola SB6183>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

Fluffy

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Re: DIR-885L not connecting with dlinkddns service
« Reply #4 on: January 19, 2016, 06:33:29 AM »

Contacted support, solution was to:
1) Save configuration to file
2) Download and install firmware (even though the unit had the latest installed).
3) Reset router to factory defaults.
4) Load previously saved configuration file.

DLINKDDNS service is now connected and working as expected.
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FurryNutz

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Re: DIR-885L not connecting with dlinkddns service (RESOLVED)
« Reply #5 on: January 19, 2016, 07:12:02 AM »

Awesome, I'll keep this in mind for this model router.

Thanks for the feedback.

Enjoy.  ;)
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Cable:100mb/3Mb>Motorola SB6183>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting