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Author Topic: DUB-H7 Windows 8.1 connection issues  (Read 27140 times)

brianx87

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DUB-H7 Windows 8.1 connection issues
« on: January 19, 2014, 06:20:04 PM »

Ever since the upgrade to 8.1 I've been having driver issues where by if a driver is needed at a specific point such as accessing the key bind config in a game or opening a setting panel for device such as my surround sound the device connection tone will sound any give amount of times ending with either the connection or disconnection tone regardless to either the device is connected or not. I've learnt to live with this until now were every time I try to edit the custom key binds I've set in some games, the keyboard will disconnect then reconnect causing the binds to reset to default which has become very annoying. This is happening across most devices with the exception of external disks and has not seemed to be affecting any USB connected devices except for the surround sound. So far I'm effected by the keyboard, surround sound, track pad, HDMI and mini display port displays, GPU, game controllers and Bluetooth devices. I've updated all devices to their current versions and ran various windows detection and troubleshooting helpers and nothing has identified the issue. This issue did not plague me on Windows 8 and downgrading is not an option I want to undertake.

After recently re-installing Windows 8 > Updates > 8.1 I discovered that with the absence of my DUB H-7 that I wasn't having any connection issues which has lead me to the conclusion that the hub is responsible. I've tested my devices via the usb ports on my mac mini with the same devices that are connected to the hub (external sound card, 360 controller receiver, Bluetooth mouse receiver) and all work perfectly fine until the hub itself is connected. Is there a way to update the firmware on the device or updated drivers available?
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FurryNutz

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Re: DUB-H7 Windows 8.1 connection issues
« Reply #1 on: January 23, 2014, 03:59:45 PM »

Usually Hubs don't have any form of FW as they are set and developed on the USB spec which doesn't have any requirements for drivers on HUBS. It's possible that with the Advent of Windows 8, MS might have changed something on there side that is preventing normal connections from with with this HUB and Windows 8. This unit has the 2.0 standard and not any 3.0 standards. Be sure that all your devices are 2.0 compliant and or back wards compatible.

You might try a different USB hub as well. Take this HUB to a friends or families place and test out on a different platform and devices, try Windows 7 or XP.

If it's still failing, you'll need to phone contact your regional D-Link support office and ask them for help and information on this.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

brianx87

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Re: DUB-H7 Windows 8.1 connection issues
« Reply #2 on: February 07, 2014, 03:03:00 AM »

This hub worked fine under windows 8 and it wasn't until 8.1 when the connection issues started. t's connected to backward compatible usb3 port.
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FurryNutz

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Re: DUB-H7 Windows 8.1 connection issues
« Reply #3 on: February 07, 2014, 08:09:00 AM »

I would presume something in Window 8.1 vs 8.0 is the issue here...
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

brianx87

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Re: DUB-H7 Windows 8.1 connection issues
« Reply #4 on: June 03, 2014, 11:01:19 AM »

It's giving me more issues than ever before now. When I run Grid 2, in normal, compatibility and as admin, the device connection tone rings non-stop every few seconds and it continues to ring when ever most software is started (Steam, Origin, iTunes). The seems to be no issues what so ever when any of my devices are connected directly to the mac USB ports, only when the DUB-H7 is connected.
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brianx87

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Re: DUB-H7 Windows 8.1 connection issues
« Reply #5 on: June 03, 2014, 11:03:23 AM »

The hub I'm currently using is a replacement I received directly from D-Link after the previous one stopped working. The same issue is present when I tested it upon a laptop running Windows 8.1.
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FurryNutz

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Re: DUB-H7 Windows 8.1 connection issues
« Reply #6 on: June 03, 2014, 11:07:33 AM »

What Rev model is the DUB? I see A and B.

Is the DUB warm or hot to the touch? I'm curious if the unit maybe over heating...
What is Grid 2?

What devices do you have connected to the DUB besides the LT?

Just curious if the DUB works with a different LT or desktop PC?

Is the DUB connected to a USB2.0 or a 3.0 port on the LT?
« Last Edit: June 03, 2014, 11:38:14 AM by FurryNutz »
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

FurryNutz

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Re: DUB-H7 Windows 8.1 connection issues
« Reply #7 on: June 16, 2014, 06:34:19 PM »

Any status on this?

We need to confirm the Rev model of A or B for this unit.


The hub I'm currently using is a replacement I received directly from D-Link after the previous one stopped working. The same issue is present when I tested it upon a laptop running Windows 8.1.
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Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Siken

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Re: DUB-H7 Windows 8.1 connection issues
« Reply #8 on: August 02, 2014, 07:00:37 AM »

Any status on this?

We need to confirm the Rev model of A or B for this unit.


Hello, I'm also experiencing similar issues with my DUB-H7 in Windows 8.1.

Whenever the DUB-H7 is connected and Steam (http://store.steampowered.com/) is running, the connect/disconnect sound of windows keeps repeating roughly every 10 seconds.

There's also a bigger issue in that if I have my USB DAC (sound card) connected through the hub, the sound card driver will crash within a few minutes. This makes Spotify or any media player stop playing music, which means I can't really listen to music.

I don't know if my hub is Revision A or B, this is all the info I can find on the back:

Code: [Select]
Model No.: DUB-H7
P/N: EUBH7EB......C1E
S/N: DL4B1D7008202

H/W Ver.: C1
ERAC000113
AR46

I only swapped from Windows 7 to Windows 8.1 a couple of days ago and I never experienced any issues like these in Windows 7.
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FurryNutz

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Re: DUB-H7 Windows 8.1 connection issues
« Reply #9 on: August 03, 2014, 09:58:34 AM »

Welcome!

What region are you located?

Looks like you have HW Rev C1

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

Hello, I'm also experiencing similar issues with my DUB-H7 in Windows 8.1.

Whenever the DUB-H7 is connected and Steam (http://store.steampowered.com/) is running, the connect/disconnect sound of windows keeps repeating roughly every 10 seconds.

There's also a bigger issue in that if I have my USB DAC (sound card) connected through the hub, the sound card driver will crash within a few minutes. This makes Spotify or any media player stop playing music, which means I can't really listen to music.

I don't know if my hub is Revision A or B, this is all the info I can find on the back:

Code: [Select]
Model No.: DUB-H7
P/N: EUBH7EB......C1E
S/N: DL4B1D7008202

H/W Ver.: C1
ERAC000113
AR46

I only swapped from Windows 7 to Windows 8.1 a couple of days ago and I never experienced any issues like these in Windows 7.
Logged
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.