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The Graveyard - Products No Longer Supported => D-Link Multimedia and USB => DSM-520 => Topic started by: tfrick on December 29, 2007, 11:15:34 AM

Title: Active TV will not load on DSM-520
Post by: tfrick on December 29, 2007, 11:15:34 AM

HI -

I can access my local media no problem.  When I try to connect to Active TV on DSM-520 it stops at "loading information from active tv pc..."

This is from the install.log
***** MediaMallSetup.exe 2.53.2876.28836 (C:\Program Files\MediaMall\MediaMallSetup.exe) 12/29/2007 10:57:17 *****
User: Owner
/install /users 1
12/29/2007 10:57:17.218: Using DirectoryEntry from machine: BEBOP
12/29/2007 10:57:17.906: Denying permission to MMRD Users for ctfmon.exe
12/29/2007 10:57:18.109: Creating new user MMT1...
12/29/2007 10:57:18.125: Determining password hash...
12/29/2007 10:57:18.875: Created user MMT1
12/29/2007 10:57:21.859: Installation completed successfully.
Exiting with code 0

Any help would be appreciated.

Title: Re: Active TV will not load on DSM-520
Post by: chenrikson on January 02, 2008, 07:57:02 AM

There are some problems with Media Mall that D-Link is working on.  Try uninstalling Media Mall and just runnning with the latest version of the firmware - I think you need to have WMP installed as well, but don't know where I saw that.

Title: Re: Active TV will not load on DSM-520
Post by: ECF on January 02, 2008, 10:32:38 AM

Are you running anti-virus software on your PC running ActiveTV?

Title: Re: Active TV will not load on DSM-520
Post by: tfrick on January 03, 2008, 08:22:36 AM

I am running McAfee.  Have tried disablling, maybe I missed something on it.

Title: Re: Active TV will not load on DSM-520
Post by: tfrick on January 03, 2008, 08:24:38 AM

Could this be causing the problem?

"12/29/2007 10:57:17.906: Denying permission to MMRD Users for ctfmon.exe"

Title: Re: Active TV will not load on DSM-520
Post by: ECF on January 03, 2008, 09:07:03 AM

If disabling does not resolve the issue with ActiveTV try enabling it and properly allowing the ActiveTV software in the McAfee software.

Title: Re: Active TV will not load on DSM-520
Post by: tfrick on January 03, 2008, 10:31:46 AM

Are there any paticular port numbers that should be opened in McAfee?

Title: Re: Active TV will not load on DSM-520
Post by: tfrick on January 03, 2008, 06:31:48 PM

OK I have enabled every .exe in the mediamall directory and the d-link directory and still get stuck at the loading information from active tv pc...

I can stream media from my pc no problem and have internet access.  I just cannot get active tv to load on the media player.  What else should I try?

Thanks for any help.

Title: Re: Active TV will not load on DSM-520
Post by: sr59899 on January 06, 2008, 06:21:02 PM

You might want to look at my post: http://forums.dlink.com/index.php?topic=857.0 (http://forums.dlink.com/index.php?topic=857.0)

I had a permission problem also.

Title: Re: Active TV will not load on DSM-520
Post by: ECF on January 30, 2008, 03:39:58 PM

Please they the New ActiveTV software on the DSM-520 support website. It should resolve this issue without editing anything on your PC.

http://support.dlink.com/products/view.asp?productid=DSM%2D520