My unit will not synch with my network after a firmware update that I just received. It worked up until two days ago when I noticed on my router settings that it wasn't connected. I went into the app and sure enough a message that an update was available. I hit on it and now the plug won't synch with my network. I have tried all the regular stuff, complete reset, uninstalling and reinstalling the app, manual setup, WEP setup and nothing works. I have requested to return the plug but they want me to call and talk to someone first. I have spent literally hours trying to get this plug to connect and nothing. Funny thing too I cannot get it to power on very easily. That is the first thing you are suppose to do after plugging it in and the side button flashes orange or green but when you push the power button and nothing. It eventually turns on but not right away. Something is really screwy with this plug. If I can't get it replaced with a new one, I guess I will go back to the tried and true plug in with the push down sections on it. It NEVER let me down. This is a HUGE disappointment after only having it for 4 months!!!