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[pungkulish]

Hello, my brand new 810l disconnects me from dota 2 all the time. When i use my old router it works fine. What to do ?? send it back and buy a new one ?

[FurryNutz]

Link>Welcome!

• What Hardware version is your router? Look at sticker under router.
• Link>What Firmware version is currently loaded? Found on the routers web page under status.
• What region are you located?
• Are you wired or wireless connected to the router?
• Has a Factory Reset been performed?

What is Dota2? 

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?
• What ISP Modem service link speeds UP and Down do you have?
• Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
• For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.

• Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS or Gamefuel.
• Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
• Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
• Turn on DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench
• Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting and maintain consistency for applications that need to connect as well as mapped drives.
• Ensure devices are set to auto obtain an IP address.
• If IPv6 is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.
• Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI to test.
• Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Enable IPv6 Multi-cast Streaming for routers that have a Media Server option. Disable IPv6 Multi-cast Streaming if IPv6 or Media Server is not being used.
• Turn off WISH, and WPS under Advanced.
• WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
• Set current Time Zone, Date and Time. Use an NTP Server feature. Tools/Time.
• Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.

[pungkulish]

Dota 2 is a game on steam

[pungkulish]

a1 and firmware 101, Wired to the router. I live in sweden, have not done a factory reset ?! Its BRAND new

[FurryNutz]

Let us know if about the other information and suggestions as well...

[pungkulish]

ISP is lidendata, 100/10 internet speed.

Any clue what's wrong with the router ? I think there is a setting or something that needs to be changed.

If no one can help me Im gonna return it and get another one.

[FurryNutz]

Please try some of the suggestions mentioned,

Disable Traffic Shaping and QoS.

Or review this:
Gaming and QoS for XBL
It's for XBL however you could set up a rule for gaming using the single XBL Global rule and test.

I have this router and it work well for XBL...I believe there is just some configuration needed.

Maybe someone can review your router settings with you using Link> teamviewer if your interested. Its safe and secure.

[pungkulish]

I have checkt the mentioned suggestions and everything seems to be alright, yeah someone can for sure help me review the router settings using teamviewer. Can you ?

[pungkulish]

Maybe I should have mentioned that the proplem with disconnecting only occurs when both me and my girlfriend plays at the same time. I played this morning alone (her's computer turned off) and not a single disconnect occured.

[FurryNutz]

You may need to include her PC in the same rule, just add the IP address either in the FROM or TO Local IP address range, so if yours is at 192.168.0.199, put hers at 192.168.0.198 in the FROM box in the QoS rule.

[pungkulish]

Can u please take a look with teamviewer ?

[FurryNutz]

Please be wired to the back of the 810L with one wired LAN PC. PM me the ID and pw for the remote user to use.

[FurryNutz]

Well after making the adjustment the game still disconnects. I presume there could be an issue with the gaming services or some interaction between the router and services. It only disconnects with both PCs are online? If other services are working and it's only this game that seems to exhibit this, kind of points to the game. 

[motherfo]

Most likely need to change the client port in the launch options.

https://support.steampowered.com/kb_article.php?ref=6370-QPHJ-3567

This is fairly common.

http://steamcommunity.com/app/570/discussions/0/864970668049502468/

[FurryNutz]

Wish we had this info when I was remoted in. I think he might have this router still, not sure. We talked about going to a different router model 

Thanks for sharing.