D-Link Forums
D-Link Mobile Apps => mydlink Home App => Topic started by: chumonger on March 14, 2016, 06:24:55 AM
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D-Link email support suggested I post my issue here.
Case ID is C6823899
mydlink home app (v3.0.4) only shows black/blank screen on my iPod Touch. myDlink lite app works fine.
Model number MD723LL/A
iOS version 9.2.1 (13D15)
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Try uninstalling, reboot Touch then re-installing. v3.0.4 is working for me on my iPhone 6P with iOS v9.2.1
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Nope, still black screen.
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Seems like other iPod Touch users have black screen or crash issues with v3.0.4.
https://sensortower.com/ios/us/d-link-corporation/app/mydlink-home/888259383
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I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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Updated to the new myDLink Home version, same black screen issue on iPod Touch.
Awesome product. /s
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Have you got on the phone and talked to D-Link support directly? We find phone support results in more immediate help and information.
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Talking to DLink support via email (Case ID C6823899).
Sent them the same update I wrote above. Their response today was that they have no ETA on a fix. Awesome.
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Looks like they are aware of it. Please be patient for the fix.
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1. Upgrade your app or your iOS.
2. Use RecoveryToo Fix Recovery can fix iPod Touch black screen (https://www.recovery-tool.com/ios-recovery/fix-ipod-touch-black-screen.html) problem.