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Author Topic: MyDlink Lite crashes on Windows Phone 8.1  (Read 1608 times)

PegaSus2k17

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MyDlink Lite crashes on Windows Phone 8.1
« on: April 15, 2017, 04:32:42 AM »

My issue looks a lot like this one "http://forums.dlink.com/index.php?topic=66578.0" but I'm using Windows Phone 8.1 instead. I've got a spare phone with Windows 8 as well, and it's crashing also. Anyone else having this problem? It seems to crash after you log in to MyDLink. Such a shame :(

Both phones are a Microsoft Lumia 640 LTE.

Oh more people with the same problem:

https://www.microsoft.com/en-us/store/p/mydlink-lite/9nblggh09tcw
« Last Edit: April 15, 2017, 04:54:10 AM by PegaSus2k17 »
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RYAT3

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Re: MyDlink Lite crashes on Windows Phone 8.1
« Reply #1 on: April 15, 2017, 07:16:24 PM »

Have you tried removing and reinstalling the app?

And did it work before or are you a new user?
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PegaSus2k17

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Re: MyDlink Lite crashes on Windows Phone 8.1
« Reply #2 on: April 16, 2017, 10:39:33 AM »

Have you tried removing and reinstalling the app?

And did it work before or are you a new user?

Hi.

Tried re-installing it multiple times. Used to work great. Such a shame :(
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FurryNutz

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Re: MyDlink Lite crashes on Windows Phone 8.1
« Reply #3 on: April 16, 2017, 11:44:24 AM »

I'm not sure if Windows phones are supported any more. I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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Cable:100mb/3Mb>Motorola SB6183>DIR-880L>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,826L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L and a Boxee.
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PegaSus2k17

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Re: MyDlink Lite crashes on Windows Phone 8.1
« Reply #4 on: April 17, 2017, 10:29:34 AM »

I will thanks. It's just ridiculous that it worked before, but suddenly I'm unable to use it. Useless.
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FurryNutz

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Re: MyDlink Lite crashes on Windows Phone 8.1
« Reply #5 on: April 17, 2017, 10:32:43 AM »

Let us know how it goes.

Also:
Notice: Scheduled Maintenance
The mydlink portal will undergo the server maintenance from April 19 11:00PM to April 20 05:00AM (UTC-7). The mydlink portal and mydlink apps may be temporarily unavailable during this period. If your device still remains offline after server maintenance, please try to reboot your device by unplugging and plugging the power supply. We apologize for any inconvenience.
« Last Edit: April 17, 2017, 10:41:35 AM by FurryNutz »
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Cable:100mb/3Mb>Motorola SB6183>DIR-880L>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,826L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L and a Boxee.
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camerauser

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Re: MyDlink Lite crashes on Windows Phone 8.1
« Reply #6 on: April 17, 2017, 08:23:17 PM »

Hi,

I have same problem with mydlink lite app on windows phone 8.1. Crashes ewery time after launching app. Works ok for last 6 months. What to do?

I contact dlink support twice, but no response...
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jsalmika

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Re: MyDlink Lite crashes on Windows Phone 8.1
« Reply #7 on: April 17, 2017, 10:13:43 PM »

Crashes now also in WP10... :-(
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FurryNutz

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Re: MyDlink Lite crashes on Windows Phone 8.1
« Reply #8 on: April 18, 2017, 12:01:25 PM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

Crashes now also in WP10... :-(
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Cable:100mb/3Mb>Motorola SB6183>DIR-880L>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,826L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L and a Boxee.
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FurryNutz

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Re: MyDlink Lite crashes on Windows Phone 8.1
« Reply #9 on: April 18, 2017, 12:20:22 PM »

Did you phone contact D-Link support?

Hi,

I have same problem with mydlink lite app on windows phone 8.1. Crashes ewery time after launching app. Works ok for last 6 months. What to do?

I contact dlink support twice, but no response...
Logged
Cable:100mb/3Mb>Motorola SB6183>DIR-880L>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,826L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L and a Boxee.
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jsalmika

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Re: MyDlink Lite crashes on Windows Phone 8.1
« Reply #10 on: April 20, 2017, 05:35:30 AM »

The maintenance period should be over now but the problem still remains in WP8.1 and WP10 (been trying with two different phone models)... Is this not a support forum at all or why is it so silent from D-Link's side?

Such a shame :(
indeed!
« Last Edit: April 20, 2017, 05:37:24 AM by jsalmika »
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FurryNutz

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Re: MyDlink Lite crashes on Windows Phone 8.1
« Reply #11 on: April 20, 2017, 11:26:51 AM »

Thos issue needs phone support review. Did you phone contact D-Link support? There's nothing we can do here in the forum.
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Cable:100mb/3Mb>Motorola SB6183>DIR-880L>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,826L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L and a Boxee.
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jsalmika

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Re: MyDlink Lite crashes on Windows Phone 8.1
« Reply #12 on: April 20, 2017, 01:24:45 PM »

Several customers have had the same problem which started at the same time so is it really worthwhile for us all to call the support individually especially when
I contact dlink support twice, but no response...


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FurryNutz

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Re: MyDlink Lite crashes on Windows Phone 8.1
« Reply #13 on: April 20, 2017, 01:53:56 PM »

We find that phone contact has better immediate results over using email.
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Cable:100mb/3Mb>Motorola SB6183>DIR-880L>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,826L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L and a Boxee.
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jsalmika

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Re: MyDlink Lite crashes on Windows Phone 8.1
« Reply #14 on: April 22, 2017, 06:16:57 AM »

That's propably true but it seems that even non-immediate actions have not been taken in this case. Or at least I have not seen any announcement about problems with MyDlink Lite on Windows phones that are tried to be solved. :-(
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