The Graveyard - Products No Longer Supported > D-Link Storage

Hard Factory reset DNS-1560-04 1U-4 Bay Rackmount SMB NAS

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FurryNutz:
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email. USA region has 24/7 online chat support.
Let us know how it goes please.

kirion:
I'm from Portugal and unable to get an answer from US support because they tell me to contact my local office.

I don't have local telephone support. I have created a support case about two weeks and did not get any answer.  >:(

Thank you for your help.

GreenBay42:
I believe this unit needs to be sent to D-Link to reset. I am trying to find a phone number for you but not having any luck.

Keep emailing them - like everyday. They should respond within 48 hours.

GreenBay42:
Found this number - +351 707 78 00 10

GreenBay42:
Actually I found the procedure:

1. The DNS-1560 has the VGA port in the back panel and you have to find a monitor and connect the VGA port.

2. Use a USB keyboard connect (also in the back panel)

3. Enter the login name: reset (lower-case)

4. The password is the MAC address "of the management port" (lower-case). MAC should be listed on a label on the unit.

5. The login password will be reset to the factory default.

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