D-Link Wireless Routers for Home and Small Business > Archive
I need my original receipt? Why?
fordem:
--- Quote from: gunrunnerjohn on October 08, 2009, 05:27:21 AM ---As far as graymarket stuff, that's a red herring. The manufacturer knows what devices were shipped out of the country.
--- End quote ---
No sir - in many cases they do not - many office equipment manufacturers use a single large distributor in Florida to service the south eastern United States, Latin America & the Caribbean - if you're in the retail business, then you will know the name of that distributor. The manufacturer knows what was shipped to the distributor, but not where the distributor shipped it to.
In addition to faxing that distributor my order, I can also hop on a plane, fly to Miami and buy a few skid loads of inkjet printers, load them onto a rented truck and drop it off at my freight forwarder and two weeks later it's on the market in any one of half a dozen Caribbean islands, and neither the distributor nor the manufacturer has any idea that the product has left the US.
This is how business is done, this is what makes life difficult for the authorized resellers, and this is what makes providing warranty support challenging.
As long as the product is distributed through third party distribution channels, which is how the vast majority of IT product is handled, when the product leaves the factory loading dock, the manufacturer has lost control over the individual pieces.
gunrunnerjohn:
Funny that Seagate and WD have no problems in this regard, I've never needed a receipt for a warranty replacement from them.
hilaireg:
--- Quote from: forumname on October 05, 2009, 08:57:05 PM ---First, I'm not returning anything. I'm RMA'ing it so they can fix it or give me another one. It doesn't matter where they sell it. They know when they made it. It's just a way for a corporation to deny support.
--- End quote ---
Similar to fordem, I have dealt with numerous companies; as a consumer as well as a representative for my clients. As fordem indicated, there are many reasons why a company may choose to request a receipt - and it's usually to discourage abusive practices. Internal or external.
Few other possible scenarios; assuming the serial number was on file:
* Was used once before as part of a warranty claim from another customer - i.e. duplicate serial number on product. Yes, it happens.
* Part of a group (FORUM ADMIN: since when are these three words considered offensive?) of serial numbers who's devices were reported in an insurance claim: fire, theft, water damage, etc.
--- Quote ---The device shipped with 1.06 on it, so there's no way it was manufactured more than a year ago and D-Link knows it.
--- End quote ---
What is the hardware revision of your device?
--- Quote ---I can understand that it 'may' require a receipt, but to require a receipt no matter what is not a good business practice. I post on 4 different tech forums and unless they resolve this, I will be negatively posting about their products for as long as I can type.
--- End quote ---
How about a gentler approach, such as in speaking with a manager so that you may explain your circumstances?
--- Quote ---They should be able to verify the manufacture date by the serial number. That they can't do this really shows why D-Link's sales have paled in comparison to the other network vendors.
--- End quote ---
Although "they should be able to verify the manudacture date", it doesn't mean they can. Unfortunately, many organizations that are multi-national have this issue; data within the organization is not as available as one may believe. Further; with the prevelance of outsourcing, one is not always speaking with an internal technician - let alone in the same country.
--- Quote ---No, I don't keep manuals. Why would I? Complete waste of paper. I can download anything that I need in 2 minutes. I'm busy. I work 60+ hours a week. I don't have time to keep track of things like receipts. I'm busy. That's why I spend $200 on this NAS instead of spending time setting up an old PC to act as one. It's sad that I wasted my money on a company with such consumer unfriendly products.
--- End quote ---
Don't know how long you've been a consumer ... but not keeping your paperwork on a purchased product is an invitation for frustration. Regardless of how busy schedule is, you may want to reconsider your practices ... at the very least, make time to scan important paperwork.
hilaireg:
--- Quote from: gunrunnerjohn on October 08, 2009, 10:05:36 AM ---Funny that Seagate and WD have no problems in this regard, I've never needed a receipt for a warranty replacement from them.
--- End quote ---
You have been very fortunate. One of my clients was recently denied warranty by Seagate as a result of Non Proof Of Purchase.
Had another customer with an OEM Western HDD where the OEM warranty (1 yr) was expired but the HDD still fell well under the Western Digital HDD warranty (3yrs). The OEM warranty trumps the manufacturer warranty so the client was denied RMA replacement.
Took three hours and a three-way conference call to obtain a replacement ... and only because they wanted me off the phone.
;)
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