D-Link Wireless Routers for Home and Small Business > Archive
I need my original receipt? Why?
forumname:
I have returned probably 8 hard drives via RMA in my lifetime. I recently bought a wireless bridge from D-Link and the 323. IT has bricked. Are they serious that I need my original receipt? That serial should snow that the manufacture date was recent. I'm now left with a paperweight because 2 months later I don't have my original receipt? If this is the case, I'll evangelize against D-Link as long as I live. Has anyone else experienced this?
D-Link Multimedia:
Yes a Receipt is required. Not all manufacturers ship products out the same day they are made. They sit in a warehouse or a distributions warehouse until needed and then are moved to various locations (stores etc). Without a proof of purchase you could basically buy a bricked unit on ebay for 5$ and RMA it for a working unit.
Where did you purchase this unit from? If you bought it from a retail location prehaps they can reprint you a receipt.
fordem:
Yes - it's called "proof of purchase" - and is commonly required by manufacturers who sell product through retail outlets and distribution channels.
nm9p:
It is always good practice to retain proof of purchase for every major purchase, especially electronic equipment. It not only protects you in case of warranty disputes, it is also helpful for insurance claims for damages or theft. I keep them in a file with all of my manuals. (You do keep those, too?)
One problem comes when some manufacturers insist that you submit the original sales receipt along with a rebate certificate. I always send a copy and haven't been turned down yet.
Ken - NM9P
forumname:
First, I'm not returning anything. I'm RMA'ing it so they can fix it or give me another one. It doesn't matter where they sell it. They know when they made it. It's just a way for a corporation to deny support.
The device shipped with 1.06 on it, so there's no way it was manufactured more than a year ago and D-Link knows it. I can understand that it 'may' require a receipt, but to require a receipt no matter what is not a good business practice. I post on 4 different tech forums and unless they resolve this, I will be negatively posting about their products for as long as I can type.
They should be able to verify the manufacture date by the serial number. That they can't do this really shows why D-Link's sales have paled in comparison to the other network vendors.
No, I don't keep manuals. Why would I? Complete waste of paper. I can download anything that I need in 2 minutes. I'm busy. I work 60+ hours a week. I don't have time to keep track of things like receipts. I'm busy. That's why I spend $200 on this NAS instead of spending time setting up an old PC to act as one. It's sad that I wasted my money on a company with such consumer unfriendly products.
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