• December 11, 2017, 02:58:35 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Pages: [1] 2

Author Topic: Camera will not turn on  (Read 1387 times)

the15car

  • Level 1 Member
  • *
  • Posts: 6
Camera will not turn on
« on: March 10, 2017, 10:52:17 PM »

Hello,

I have a DCS-2330L that worked at one point but will not turn on now.  I have it plugged in and have pressed the reset button for > 10 seconds.  Any other ideas?

Thank you.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 43844
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: Camera will not turn on
« Reply #1 on: March 13, 2017, 07:18:27 AM »

Link>Welcome!

  • What Hardware version is your DCS? Look at the sticker behind or under the camera.
  • Link>What Firmware version is currently loaded? Found on the DCSs web page under status.
  • What region are you located?

What Mfr and model is the main host router?
What wireless modes are you using?

Check the power adapter to make sure there is power at the tip and voltage and amps are reading what is listed on the sticker.
Logged
Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

the15car

  • Level 1 Member
  • *
  • Posts: 6
Re: Camera will not turn on
« Reply #2 on: March 13, 2017, 07:48:06 AM »

Thanks for the reply.  The hardware version is A1.  The firmware on the label is 1.01, which may not be current of course, but I can't check the cameras webpage until it turns on. :-) The power supply is hardwired to the camera so I can't check voltage at the tip.  Good thought though.  I wish I could swap the power supply to test it.  This camera has worked before.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 43844
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: Camera will not turn on
« Reply #3 on: March 13, 2017, 08:01:13 AM »

You mean this doesn't have a plug in for the power adapter? Just hard wired? You sure there isn't a plug in the back? Remove the back panel to reveal items back there.
« Last Edit: March 13, 2017, 08:02:59 AM by FurryNutz »
Logged
Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

RYAT3

  • Level 10 Member
  • *****
  • Posts: 2092
Re: Camera will not turn on
« Reply #4 on: March 13, 2017, 12:39:34 PM »

Thanks for the reply.  The hardware version is A1.  The firmware on the label is 1.01, which may not be current of course, but I can't check the cameras webpage until it turns on. :-) The power supply is hardwired to the camera so I can't check voltage at the tip.  Good thought though.  I wish I could swap the power supply to test it.  This camera has worked before.

Yes, as furry says romove the back panel.
2 ? little white covers pop off ,remove the screws, and you are in.
« Last Edit: March 13, 2017, 02:32:55 PM by RYAT3 »
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 43844
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: Camera will not turn on
« Reply #5 on: March 13, 2017, 01:04:16 PM »

Im sure there is a "robe" back there.  :o


Thanks for the reply.  The hardware version is A1.  The firmware on the label is 1.01, which may not be current of course, but I can't check the cameras webpage until it turns on. :-) The power supply is hardwired to the camera so I can't check voltage at the tip.  Good thought though.  I wish I could swap the power supply to test it.  This camera has worked before.

Yes, as furyr says robe the back panel.
2 ? little white covers pop off ,remove the screws, and you are in.
Logged
Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

RYAT3

  • Level 10 Member
  • *****
  • Posts: 2092
Re: Camera will not turn on
« Reply #6 on: March 13, 2017, 02:39:09 PM »

Here is an image. . The two in the middle on top. Very Small flat will push them out .


Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 43844
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: Camera will not turn on
« Reply #7 on: March 13, 2017, 04:33:27 PM »

 ;)

Theres pictures in the user manual as well of the back of the camera with the panels OFF...
Logged
Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

the15car

  • Level 1 Member
  • *
  • Posts: 6
Re: Camera will not turn on
« Reply #8 on: March 13, 2017, 06:22:16 PM »

Ah, thanks, will try that.  I had the bottom panel off but did not notice the top one.  I have another 2330L and will try the power supply from that.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 43844
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: Camera will not turn on
« Reply #9 on: March 14, 2017, 07:26:50 AM »

Let us know how it goes...
Logged
Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

the15car

  • Level 1 Member
  • *
  • Posts: 6
Re: Camera will not turn on
« Reply #10 on: March 20, 2017, 06:53:04 PM »

It was indeed the power supply. Thanks for getting me to look 1" further up from where I was to notice it had plugs and screws there too.

Now to find a new power supply!
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 43844
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: Camera will not turn on
« Reply #11 on: March 20, 2017, 07:12:09 PM »

Might phone contact D-Link and see or check places like Amazon for fleabay.  ::)
Logged
Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

cmontyburns

  • Level 3 Member
  • ***
  • Posts: 189
Re: Camera will not turn on
« Reply #12 on: March 23, 2017, 07:11:59 PM »

It was indeed the power supply. Thanks for getting me to look 1" further up from where I was to notice it had plugs and screws there too.

Now to find a new power supply!

If the camera is still under warranty, D-Link will send you a new power supply for free.  I've had to go through that.

This one is tough to replace, unfortunately, because the 90-degree bend in the plug at the camera end is required for it to sit underneath the weatherproof back cover.  Before I remembered that my dead power supply was under warranty, I looked for a generic replacement.  Easy to find one that would power the camera, but I never did find one with a 90-degree plug so I could put the back cover back on.  My cameras are all outside so that was a must.  Fortunately, as I said, I remembered I still had warranty coverage and D-Link sent me a new OEM power supply.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 43844
  • D-Link Global Forum Moderator
    • New DIR-890L Router with SmartConnect™ Technology
Re: Camera will not turn on
« Reply #13 on: March 24, 2017, 06:19:19 AM »

I believe you can get PS from D-Link out of warranty as well. Might incur a fee though.  ;)
Logged
Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

the15car

  • Level 1 Member
  • *
  • Posts: 6
Re: Camera will not turn on
« Reply #14 on: March 24, 2017, 09:27:46 AM »

Thank you, will give that a try.  And good call on the 90 degree bend.
Logged
Pages: [1] 2