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Author Topic: Firmware upates failing  (Read 958 times)

mysticalfire123

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Firmware upates failing
« on: February 07, 2017, 03:03:49 PM »

I bought 3 of these new from a local store, and all of them keep telling me they need a firmware update, but when I try it tells me to check my connection and try again. all other devices work, and I tried wired and wireless
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FurryNutz

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Re: Firmware upates failing
« Reply #1 on: February 07, 2017, 04:47:16 PM »

Link>Welcome!

  • What region are you located?

What Mfr and model is the main host router?

Is the DSM getting internet connections thru the main host router?
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Cable:100mb/3Mb>Motorola SB6183>DIR-880L>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,826L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L and a Boxee.
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mysticalfire123

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Re: Firmware upates failing
« Reply #2 on: February 07, 2017, 05:58:49 PM »

USA

Ubnt edge router lite and a ubnt unifi wireless ap
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FurryNutz

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Re: Firmware upates failing
« Reply #3 on: February 08, 2017, 06:15:05 AM »

Can you cancel the up date and continue thru to the menu and stream some video or something?
Can you check the network connection in the settings to make sure the DSM is connected to the router?
How is the DSM connected? wireless or wired? Wired could be preferred. Swap out lan cables to be sure.
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Cable:100mb/3Mb>Motorola SB6183>DIR-880L>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,826L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L and a Boxee.
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mysticalfire123

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Re: Firmware upates failing
« Reply #4 on: February 08, 2017, 09:24:03 AM »

I tried wired and wireless, currently on wired. It will stream youtube, netflix, etc just fine but after a while of playing it pops up to tell me there is a firmware update which then fails.
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mysticalfire123

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Re: Firmware upates failing
« Reply #5 on: February 08, 2017, 09:24:25 AM »

I will try a different lan cable now
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FurryNutz

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Re: Firmware upates failing
« Reply #6 on: February 08, 2017, 09:33:49 AM »

Ok, if your getting streaming with the DSM thru your main host router. I presume thats working.

There maybe a FW update server that the DSM connects to that isn't working or something in the update that is not working right. There maybe an issue here. I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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Cable:100mb/3Mb>Motorola SB6183>DIR-880L>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,826L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L and a Boxee.
Go Here>Router Troubleshooting