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Author Topic: Windows 8.1 disconnects netcard, reseating in usb required  (Read 3002 times)

kiffing

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Windows 8.1 disconnects netcard, reseating in usb required
« on: June 15, 2016, 05:32:24 PM »

I'm not very happy with D-Link.  I am experiencing this exact issue and their answer to this when I called customer support ,after doing my do diligence and trying all 4 driver packages, is to do an RMA.  What is angering me is that after I spent $50 on their product now I have to pay to ship it to them and ship it back.  So I am having to pay more money to get a product that should have worked in the first place.  Also if the product is found to be in working order, which it is on Windows 7, I am going to get charged a %10 restock fee.  This is not very good tech support for something that they have been having trouble with for 3 years now.

So D-Link doesn't have a answer for this issue. Just a FYI for anybody looking at this issue.
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FurryNutz

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Re: Windows 8.1 disconnects netcard, reseating in usb required
« Reply #1 on: June 16, 2016, 09:17:42 PM »

If it's working on Windows 7, may indicate that there maybe a problem with Windows 8 PC...
Be sure the PC HW drivers are up to date.
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kiffing

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Re: Windows 8.1 disconnects netcard, reseating in usb required
« Reply #2 on: July 08, 2016, 04:07:35 AM »

Aparentlly this issue is in the Version A FW1.01.  D-Link replaced my adapter with the newer Version C1 FW3.01 and the issue has disappeared.

The only issue I have with D-Link is the fact that I had to pay shipping to and from D-Link.  But this issue has been resolved.
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FurryNutz

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Glad they go you a working unit. Thanks for posting the results. I presume this will help users with older Rev A units and would need to get them replace with Rev C units.

Enjoy.

Aparentlly this issue is in the Version A FW1.01.  D-Link replaced my adapter with the newer Version C1 FW3.01 and the issue has disappeared.

The only issue I have with D-Link is the fact that I had to pay shipping to and from D-Link.  But this issue has been resolved.
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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