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D-Link FAQ => Network Camera FAQs => Topic started by: JavaLawyer on December 04, 2013, 09:05:14 AM

Title: DCS Network Cameras - My Camera Doesn't Work Following a Failed Firmware Update
Post by: JavaLawyer on December 04, 2013, 09:05:14 AM

If a D-Link camera firmware update fails due to a broken network connection during the firmware upload or power loss during the firmware upload/installation, it is possible that the network camera will be rendered unusable. Unfortunately, no self-help procedure exists that will restore network cameras that are subject to this type of failure. Your only recourse following this type of network camera failure is to contact your regional D-Link customer support and request an RMA.

Avoiding a Firmware Update Failure

• Avoid uploading firmware directly from the Internet to your network camera
• Always use a wired connection between your network camera and router for firmware updates
• Always use a wired connection between the PC containing the new firmware and router for firmware updates
• Always upload new firmware from a local storage location (e.g. PC or NAS) on the same LAN as your network camera

Additional Resources

• Network Cameras - Searchable FAQ Index (http://forums.dlink.com/index.php?topic=58404.0)
  
• Network Cameras - Important Posts & Information (http://forums.dlink.com/index.php?topic=58121.0)