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D-Link IP Cameras for Home => mydlink.com (Portal) => Topic started by: pstrauss on February 21, 2013, 08:44:16 AM

Title: mydlink.com crashing cloud camera
Post by: pstrauss on February 21, 2013, 08:44:16 AM

I have had problems with mydlink cloud account seeing one of my two internet DCS 5222L cameras.

The two cameras in my account both work fine normally but over the last few days one of the camera seems to crash in the cloud. It was one camera on one day and the other camera the other day. The behavior was consistent on my computer, ipad, and iphone. Both eight digit identifying numbers would be present on the left tab, but only the functioning camera with have the name that I have assigned to it above the number. I could not access the streaming video or any other functions on the crashed camera.

I believe it is a myDlink cloud issue and not a camera issue because:

• The behaviour occurs on the outside on both my ipad and iphone.
• I need to return home to access the affected camera though my local wireless network and the D-Viewcam application.
• I reset/reboot the camera remotely through the D-Viewcam application or I can power off/on the camera directly.
• The problem is fixed
• Powerering off/on my wireless router does not fix the problem.
• The camera will still send emails triggered by a motion detection events

The inconvenience is that during the day a camera can be down and I cannot resolve the probelm until I get home.

Any thoughts from the D-Link support team.

Paul

Title: Re: mydlink.com crashing cloud camera
Post by: siwapongt on March 17, 2013, 09:28:46 PM

I have the same problem with my 942L I just bought.
It should not be caused by my router because my other three cameras work fine.

Title: Re: mydlink.com crashing cloud camera
Post by: RYAT3 on March 19, 2013, 10:07:49 PM

Quote from: pstrauss on February 21, 2013, 08:44:16 AM

I have had problems with mydlink cloud account seeing one of my two internet DCS 5222L cameras.
era will still send emails triggered by a motion detection events[/li]
[/list]

The inconvenience is that during the day a camera can be down and I cannot resolve the probelm until I get home.

Any thoughts from the D-Link support team.

Paul

I'm not DL support, but, my question to you is, "How do you solve the issue when you get home?"...

What are your exact steps to enabling whatever to make it work.

thanks!

Title: Re: mydlink.com crashing cloud camera
Post by: siwapongt on March 24, 2013, 08:17:01 PM

Quote from: RYAT3 on March 19, 2013, 10:07:49 PM

I'm not DL support, but, my question to you is, "How do you solve the issue when you get home?"...

What are your exact steps to enabling whatever to make it work.

thanks!

In my case, I have to reboot my camera either by unplugging it or doing it through the setup/maintenance page.[/list]