Hi all,
Bought one of these for Xmas and was looking forward to getting it up and running.
I've downloaded the app and tried to add a new device. Going through the "manual" process, I connect to the smart plug however when I get to the stage where it asks me to select my home wi-fi network, this is where it falls apart.
My home wi-fi network is showing, I click on it and it asks for my password. After I enter my password and click next, the message I get is "Please select another wi-fi network". The only option here is to click "OK" which takes me back to the screen asking to select my wi-fi network. So I cannot progress any further with the set up.
I've tried calling support but they don't know and say that they have to escalate my query to "level 2". Support also seems to be somewhere overseas so I am finding it difficult to find the right time to call/take their calls.
Any suggestion would be very much appreciated.
Cheers